Quality Auditor

Join NatHabit as a Quality Auditor!

About the Role:

We are looking for a detail-oriented and process-driven Quality Auditor to evaluate customer interactions across chat, email, and social media platforms. The ideal candidate will ensure that customer support teams are following policies, maintaining tone/grammar standards, and delivering an excellent customer experience.

Key Responsibilities

• Audit customer interactions on chat, email, and social media based on predefined quality parameters.
• Identify gaps in communication, process adherence, and resolution accuracy.
• Share constructive feedback with agents to help improve performance.
• Maintain audit reports, scorecards, and dashboards for tracking performance trends.
• Work closely with Team Leaders/Managers to drive quality improvement initiatives.
• Recommend process and training improvements based on audit findings.
• Ensure compliance with company policies and customer service guidelines.

Requirements

• Bachelor’s degree (preferred in Business, Communications, or related field).
• 1–3 years of experience in quality auditing/customer service (BPO, e-commerce, or similar).
• Strong communication and analytical skills.
• Proficiency in MS Excel/Google Sheets (pivot tables, formulas) for reporting.
• Knowledge of customer service tools (Freshdesk, Freshchat, Zendesk, Sprinklr, etc.) is an advantage.
• Attention to detail with the ability to identify improvement areas.
• Ability to give feedback in a professional and motivating way.

Key Skills

• Quality Auditing
• Process Adherence
• Feedback & Coaching
• Customer Communication Standards
• Analytical & Reporting Skills
• Problem-Solving

Why Join Us?

• Be part of a

  fast-growing and dynamic team

  shaping the customer experience.
• Opportunity to

  work closely with cross-functional teams

  and gain exposure to diverse business areas.
• A collaborative culture that values

  learning, ownership, and innovation

  .
• Clear growth path with opportunities to

  enhance your career in customer success

  .