Quality Assurance Manager

Location: Bengaluru

Department: Central Quality Manufacturing Quality

Type: Full-Time

Experience: 2-5 years in Manufacturing Quality / Process Quality / QC Systems

Role Objective

Your mandate: Zero escapes from factory to customer.

Key Responsibilities

1. Process Quality & In-Line Control

Define and enforce critical-to-quality (CTQ) checks at key assembly stages

Establish Layered Process Audits (LPA) daily by line leads, weekly by QA Validate SPMs/jigs/fixtures for accuracy, repeatability, and operator friendliness

Run first-piece approval at shift start/changeover

Establish document control, defect logging, and audit frameworks aligned to ISO 9001

2. Outgoing Quality & Final Inspection

Own OQC gate: only defect-free units shipped

Build outgoing inspection SOPs (performance, aesthetics, trace checks)

Track First Pass Yield (FPY), rework %, and escapes Implement containment plans for field-returned issues

3. Quality Systems & Traceability Integration

Ensure barcode traceability is captured at assembly level and linked to Nexus project

Maintain defect logging & Pareto analysis for factory issues

Drive closure of internal NCRs with production and engineering

Conduct internal process capability (CpK) checks for critical operations

4. People, Training & Culture

Train operators and line supervisors on quality ownership and visual SOPs

Run daily defect huddles and escalate chronic issues

Build culture of right first time rather than rework/repair

Act as the voice of quality in daily production meetings

Required Experience & Skills

Experience:

Skills:

Success Metrics

More Than 98% First Pass Yield (FPY) on factory line

Less Than 0.5% outgoing defect rate (escapes to customer)

100% completion of daily LPAs and more than 90% audit compliance

100% of factory NCRs closed within 7 working days

Why This Role Matters

Every machine that leaves the line carries our brand promise. The Factory Quality Manager ensures the last line of defense, builds a culture of process discipline, and works as the bridge between supplier quality (Nexus) and field quality.