Quality Assurance Manager

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This is a permanent role with a Seed funded product based startup in Healthcare domain, a valued client of Zyoin.

Role Overview

Quality Manager

Key Responsibilities

• Lead, mentor, and manage a QA team to deliver outstanding service and results.
• Provide training, support, and development opportunities to ensure high team performance and engagement.
• Conduct performance reviews, give feedback, and identify areas for professional growth.
• Foster a culture of quality, collaboration, and continuous improvement.
• Develop and implement comprehensive QA strategies and processes to ensure product reliability.
• Define and track key quality metrics to evaluate QA effectiveness across products and services.
• Stay updated on industry standards and emerging quality trends.
• Ensure adequate test coverage and optimize the use of automated and manual testing techniques.
• Continuously evaluate and improve QA tools, methodologies, and processes.
• Drive continuous improvement initiatives to enhance product and service quality.
• Work closely with Implementation and Client Services teams to align quality goals and requirements.
• Communicate QA status, risks, and issues to stakeholders clearly and promptly.
• Maintain QA documentation, including test plans, cases, and reports.
• Conduct regular audits and reviews to ensure adherence to QA processes and standards.
• Maintain and report quality metrics and dashboards to track performance trends.
  

Required Qualifications

• 5+ years of experience in Quality Assurance, with at least 3 years in a leadership or management role.
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• QA certifications such as ISTQB, CSTE, or CSQA required.
• Strong understanding of QA methodologies, tools, and processes.
• Proficiency in test management and defect tracking tools (e.g., JIRA, TestRail).
• Solid knowledge of software development lifecycle (SDLC) and Agile methodologies.
• Excellent leadership, analytical, and problem-solving skills.
• Strong communication and interpersonal skills.
• Familiarity with CI/CD processes and tools.