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8.0 - 13.0 years
12 - 15 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Property Oversight: Manage all aspects of assigned residential properties, ensuring they are well-maintained and compliant with local regulations. Tenant Relations: Serve as the primary point of contact for tenants, addressing inquiries, concerns, and maintenance requests promptly. Lease Management: Oversee lease agreements, renewals, and terminations, ensuring all documentation is accurate and up-to-date. Maintenance Coordination: Schedule and supervise regular maintenance and emergency repairs, liaising with contractors and vendors as necessary. Financial Management: Prepare and manage property budgets, monitor expenses, and ensure timely rent collection and payment processing. Compliance & Reporting: Ensure properties adhere to all relevant laws and regulations, maintaining accurate records and reports. Marketing & Leasing: Advertise vacant units, conduct property showings, and manage the leasing process to maintain high occupancy rates. Property Management Software: Proficiency in tools like Yardi, MRI, or similar platforms. Building Systems Knowledge: Understanding of HVAC, plumbing, and electrical systems for effective maintenance oversight. Financial Acumen: Ability to prepare budgets, analyze financial statements, and manage operating expenses. Legal Knowledge: Familiarity with Indian real estate laws, tenant rights, and landlord obligations. Maintenance Coordination: Experience in scheduling and supervising maintenance and repair work. Communication: Excellent verbal and written communication skills for effective interaction with tenants, vendors, and team members. Problem-Solving: Strong analytical skills to address and resolve issues efficiently. Customer Service: Commitment to providing exceptional service and maintaining tenant satisfaction. Time Management: Ability to prioritize tasks and manage multiple responsibilities simultaneously. Negotiation: Skilled in negotiating lease terms, vendor contracts, and resolving conflicts. Adaptability: Flexibility to handle changing priorities and unexpected challenges.
Posted 1 month ago
6.0 - 11.0 years
2 - 7 Lacs
Hyderabad
Work from Office
1. Primary Responsibilities Building Safety & Maintenance Ensure all building facilities adhere to proper safety standards and cleaning procedures. Maintain equipment and building provisions to meet health and safety requirements. Organize and plan building installations and refurbishments. Keep building and facilities up to code while following maintenance protocol. Run routine maintenance inspections. Monitor interior and exterior areas of the building for cleanliness and general upkeep. Ensure adherence to all safety guidelines and requirements by staff and vendors. Team & Vendor Management Supervise facilities & Security staff and delegate cleaning and maintenance responsibilities. Communicate with external contractors and vendors. Maintain discipline and quality of work across all staff. Coordinate with Original Equipment Manufacturers (OEMs) for service obligations as per AMC and in case of system breakdown. Compliance & Operations Establish policies and objectives consistent with organizational goals to ensure safe operation. Maintain compliance with security, audit procedures, and client management policies. Coordinate with local authorities. Support maintenance and installation work as needed. Ensure departmental operations adhere to health and safety policies. Manage inventory, rental, repair, and maintenance of equipment. Prepare and implement project budgets and timeframes. Data & Reporting Maintain essential records and files related to building operations. Analyze complaints and recommend solutions. Gather and report data on facility operations. Periodically check and amend checklists, operation steps, and spare parts consumption analysis. 2. Required Skill Set & Competencies Must-Have Skills Direct planning and delivery of all facility-related and administrative support services. Conduct periodic inspections to ensure adequate services and determine maintenance needs. Assign and review work, maintain discipline, and resolve maintenance issues. Innovate, suggest, and implement energy management solutions. Manage office services needed to support departmental operations. Good-to-Have Skills Certified Facility Manager (CFM) credential or equivalent. Strong technical knowledge in building maintenance, repairs, and facility management. Familiarity with local building codes, safety regulations, and environmental compliance. Experience with property management software and smart building technologies. Strong organizational, problem-solving, and decision-making skills. Ability to prioritize tasks, meet deadlines, and manage multiple projects. Contract handling experience and budget planning skills. 3. Qualifications Graduate/Postgraduate degree in Facility Management, Real Estate Management, or a related field. Advanced mechanical and plumbing skills. Knowledge of HVAC and other building systems. Basic understanding of accounting and finance principles. Strong leadership and problem-solving skills.
Posted 1 month ago
20.0 - 25.0 years
7 - 11 Lacs
Guwahati
Work from Office
About Company Prologic First Develops and internationally markets hospitality software solutions. Solutions that are contemporary in technology, integrated, functionally powerful, proven and cost effective. Offers systems integration services based on the leading international ticketing software from Gateway Ticketing Systems USA, to the attractions and theme park industry in South Asia and the Middle East. Resells variety of industry leading access control and security solutions in the Middle East The Role Exciting hospitality software company is looking for customer facing Trainee- Executives in Customer Success (Marketing, Sales and Customer Service). All roles are based in our London office with full time employment opportunities at the end of a successful traineeship period. What we do Prologic First offers a comprehensive suite of software solutions for the hospitality industry. Prologic First s clientele are a wide range of hotels, hotel apartments, restaurants, amusement parks and attractions. Prologic First s products include end to end property management systems as well as solutions for specialized hospitality functions including mobile, android based applications. Prologic First has been in business for over 20 years and has offices in London, Dubai, New Delhi, Kuala Lumpur and several other locations through channel partners. Mycloud Hospitality is a brand new, startup, cloud based hospitality solution from Prologic First. Aimed at small to mid size hotels, B&Bs, hostels anywhere in the world, the software allows establishments to manage the properties with little or no upfront expenses on hardware, servers etc. Who are we looking for Smart, young, ambitious and hardworking Trainee - Executives, Customer Success to join us in a fast, fun environment and help shape the future of the company. As early starters you will receive complete and thorough product training and start working across sales, marketing and customer support under guidance of our friendly managers. The internship will cover hands on work experience in one or more departments and successful candidates will be confirmed as members of the Customer Success team. We are looking for exceptional people with the following attributes: Fresh and experienced graduates are welcome to apply for these positions. We offer flexible timings suited to the US and European markets and this also allows candidates yet to complete college apply. What you ll learn/gain from this experience Candidates joining the Prologic First mycloud trainee program will gain valuable, hands on experience in one or more of the customer success roles Marketing, Sales and Customer Service. We see these roles fitting perfectly in the consumer life cycle of taking a prospect, turning him / her into a customer and finally converting him into one of the brand s valuable advocates. We are hiring trainees with the objective of bringing on board bright, young and ambitious people who we expect will shape the future of mycloud an be future leaders. Requirements to Apply Ability to interact with customers in target markets - USA, UK, Europe, Middle East, and schedule product demo appointments, prospecting mostly via cold calls and limited digital marketing Educating customers and yourselves about technology on the cloud and innovations in hospitality A genuine interest in travel, meeting people and having fun, interesting conversations and discussions Awareness of digital marketing, social, blogging, design - Marketing roles A passion to help others, solve problems with a smile Keen listening and understanding Crisp, clear English is mandatory for all roles, additional language proficiency will be an advantage Friendly, cheerful, easy to get along with personality Team player with an ability to work in a multi-cultural environment Knowledge of any one of Latin American and European languages is must and multiple languages is preferred We prefer candidates who are currently in the UAE and have no immediate plans to relocate. Candidates should be on a college / dependent visa and have no objection to transfer to a company visa once they have accepted permanent positions at the end of the internship period.
Posted 1 month ago
20.0 - 25.0 years
13 - 17 Lacs
Guwahati
Work from Office
Trainee Marketing / Sales: Tech Startup - Great growth Prologic First Develops and internationally markets hospitality software solutions. Solutions that are contemporary in technology, integrated, functionally powerful, proven and cost effective. Offers systems integration services based on the leading international ticketing software from Gateway Ticketing Systems USA, to the attractions and theme park industry in South Asia and the Middle East. Resells variety of industry leading access control and security solutions in the Middle East Exciting hospitality software company is looking for customer facing Trainee- Executives in Customer Success (Marketing, Sales and Customer Service). All roles are based in our London office with full time employment opportunities at the end of a successful traineeship period. Prologic First offers a comprehensive suite of software solutions for the hospitality industry. Prologic First s clientele are a wide range of hotels, hotel apartments, restaurants, amusement parks and attractions. Prologic First s products include end to end property management systems as well as solutions for specialized hospitality functions including mobile, android based applications. Prologic First has been in business for over 20 years and has offices in London, Dubai, New Delhi, Kuala Lumpur and several other locations through channel partners. Mycloud Hospitality is a brand new, startup, cloud based hospitality solution from Prologic First. Aimed at small to mid size hotels, B&Bs, hostels anywhere in the world, the software allows establishments to manage the properties with little or no upfront expenses on hardware, servers etc. Smart, young, ambitious and hardworking Trainee Executives, Customer Success to join us in a fast, fun environment and help shape the future of the company. As early starters you will receive complete and thorough product training and start working across sales, marketing and customer support under guidance of our friendly managers. The internship will cover hands on work experience in one or more departments and successful candidates will be confirmed as members of the Customer Success team. We are looking for exceptional people with the following attributes: Fresh and experienced graduates are welcome to apply for these positions. We offer flexible timings suited to the US and European markets and this also allows candidates yet to complete college apply. What you ll learn/gain from this experience Candidates joining the Prologic First mycloud trainee program will gain valuable, hands on experience in one or more of the customer success roles Marketing, Sales and Customer Service. We see these roles fitting perfectly in the consumer life cycle of taking a prospect, turning him / her into a customer and finally converting him into one of the brand s valuable advocates. We are hiring trainees with the objective of bringing on board bright, young and ambitious people who we expect will shape the future of mycloud an be future leaders. Ability to interact with customers in target markets USA, UK, Europe, Middle East, and schedule product demo appointments, prospecting mostly via cold calls and limited digital marketing Educating customers and yourselves about technology on the cloud and innovations in hospitality A genuine interest in travel, meeting people and having fun, interesting conversations and discussions Awareness of digital marketing, social, blogging, design Marketing roles A passion to help others, solve problems with a smile Keen listening and understanding Crisp, clear English is mandatory for all roles, additional language proficiency will be an advantage Friendly, cheerful, easy to get along with personality Team player with an ability to work in a multi-cultural environment Knowledge of any one of Latin American and European languages is must and multiple languages is preferred We prefer candidates who are currently in the UAE and have no immediate plans to relocate. Candidates should be on a college / dependent visa and have no objection to transfer to a company visa once they have accepted permanent positions at the end of the internship period.
Posted 1 month ago
3.0 - 8.0 years
14 - 16 Lacs
Hyderabad
Work from Office
About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. Weve secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. We are looking for a DevOps-focused Site Reliability Engineer (SRE) to join our team. This role goes beyond traditional SRE responsibilities and involves deep engagement in infrastructure automation, CI/CD pipelines, cloud operations, and proactive reliability engineering. This role requires a combination of strong DevOps skills with traditional SRE responsibilities, including incident management, monitoring, automation, and performance analysis. Ideal candidates will thrive in a dynamic environment and be passionate about building resilient, scalable systems. Responsibilities: Participate in the end-to-end ownership of production services: from architecture, deployment, and configuration to monitoring and incident response. Design, build, and maintain infrastructure automation (Terraform, Ansible, etc.) and CI/CD pipelines (GitHub Actions, Jenkins, etc.). Monitor the day-to-day health of applications, ensuring proactive detection and resolution of issues. Troubleshoot and resolve production issues across services and various levels of the stack (application, infrastructure, networking). Collaborate with Customer Support and Engineering to triage and resolve customer escalations, determine root cause, and implement fixes. Build and maintain monitoring dashboards and alerts (e.g., Grafana, Datadog, Prometheus). Maintain and manage log aggregation and analysis tools (e.g., ELK, Splunk, Sumo Logic). Support and enhance cloud-based infrastructure (GCP/AWS), ensuring scalability, availability, and security. Participate in a rotational on-call schedule and be willing to work in early or late shifts when required. Qualifications: Bachelor s or Master s degree in Engineering (BE/B.Tech, ME/M.Tech) or MCA. 3+ years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role. Experience with cloud platforms like Google Cloud Platform (GCP) or AWS. Strong scripting and automation skills - Python, Bash, or Shell. Proficiency in infrastructure-as-code tools like Terraform, Helm, Ansible. Experience with CI/CD tools - GitHub Actions, Jenkins, ArgoCD, etc. Exposure to NoSQL databases such as MongoDB or Elasticsearch is a strong plus. Strong troubleshooting skills and experience with tools like Datadog, ELK, or Sumo Logic. Preferred Skills: Experience in Kubernetes-based environments (GKE, EKS). Familiarity with service mesh technologies (Istio). Knowledge of security best practices in DevOps. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits : Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits : Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance : Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance : Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD : of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Mumbai
Work from Office
Role & responsibilities Technical Executive
Posted 1 month ago
10.0 - 20.0 years
25 - 40 Lacs
Mumbai, Pune, Bengaluru
Work from Office
Key Responsibilities: Resource Deployment & Property Operations: Deploy and manage resources effectively for all property management activities, ensuring smooth day-to-day operations of the residential site. Coordinate with other departments to ensure all operations are aligned with company standards and resident expectations. Resident Complaints Resolution: Ensure timely resolution of resident complaints as per prescribed timelines. Collaborate with relevant functions and departments to resolve complaints efficiently, ensuring resident's satisfaction. Maintain records of complaints, resolutions, and feedback to monitor service quality. Utility Systems: Ensure the smooth provision of water, electricity, and other essential utility connections by liaising with different teams. Monitor utility systems to ensure they function efficiently and meet the needs of the residents. Facility Management Team Management (Outsourced Manpower): Manage facility management teams, including cleaning, maintenance, and security, to ensure high standards of service. Conduct regular performance appraisals for all direct reports, adhering to Performance Management System (PMS) guidelines and timelines. Identify training needs for facility management teams and ensure regular training sessions are conducted to enhance their skills and service delivery. Ensure staff are adequately trained on safety protocols, maintenance best practices, customer service, and operational efficiency. Training and Development: Conduct training programs for all property management staff, focusing on customer service, maintenance procedures, safety protocols, and operational best practices. Ensure that new hires are trained on property operations, systems, and customer expectations. Develop ongoing training schedules to maintain high levels of staff competency and performance. Vendor Management: Oversee vendor management, ensuring that service providers meet the standards of quality, timeliness, and cost-effectiveness. Ensure timely billing and payment to vendors, maintaining good vendor relations and operational efficiency. NPS, Satisfaction & Feedback: Ensure that NPS is tracked and achieved during Key Handover (KHO) and subsequent ticket closure stages for maintenance/service requests. Monitor resident feedback and implement improvements to increase satisfaction and resolve issues proactively. Commercial Objectives - Cost and Profitability: Manage the commercial objectives of the property, ensuring that operations are carried out efficiently while staying within AOP. Control costs, ensuring cost-effective use of resources without compromising on service quality. Work with senior management to assess financial performance and develop cost-saving strategies where possible. Resident Engagement & Event Management: Organize and coordinate resident events and activities to foster a strong sense of community and engagement. Work closely with residents to develop and implement initiatives that enhance their living experience. Other Tasks as Assigned: Perform any other tasks as assigned by senior management from time to time, including addressing urgent issues, planning future improvements, or any other operational responsibilities.
Posted 1 month ago
4.0 - 5.0 years
6 - 8 Lacs
Mumbai
Work from Office
Business: Property and Asset Management, City name What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL office Site dynamics: Work Schedule and other details: Reporting: You would be accountable to the Client. Sound like you Here is what were looking for: Being Analytical and Meticulous Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral) Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 4 to 5 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: At JLL, Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilization. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Additionally, this role requires a thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall plant arena.
Posted 1 month ago
7.0 - 8.0 years
9 - 11 Lacs
Mumbai
Work from Office
Business: Property and Asset Management, Mumbai. What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Site dynamics: Work Schedule: Site team: e.g.: Manager +2 Other details if any Reporting: You will be reporting to Operation Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/ Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
What this job involves: Providing onsite support You will be the Site Managers trusted right hand on all facilities-related activities. Youll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved How can we save costs These are questions that will be at the forefront of the teams thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Youll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Youll need to ensure we hit key performance indicators and meet our service level agreements. Key aspects: Monitoring of Housekeeping related activities Arrangement of all consumables and supplies for Client any visits Preparing the Daily/Weekly and Monthly reports Interacting with the service & supply vendors. Undertake daily facility rounds and find out snags and raising proactive tickets for the same Effectively manage service provider teams to ensure an on time deliverable system. Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards. Client/Stakeholder Management Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service Build and develop effective client stakeholder relationships across multiple levels of the organisation Proactively understand the customers/ employees needs and act on them before being requested Maintain high standards of housekeeping of facility Improvements in the office aesthetics and operations as per need Finance Management Accurate billing and invoicing Adherence to the monthly forecast Invoice management. Procurement & Vendor Management Work on getting quotations as per site need Sharing indents for monthly material supply Zero stock out of situation Other Key Activities Collecting all documents from the vendor for compliance audit Developing interesting & fun user engagement activities Signage Poster making for site awareness. Managing ad hoc vendors. Meeting the clients facilities needs At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, youll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :- Ensure messaging is consistent and in line with requests received from the user. Respond to user inquiries and concerns promptly and with courtesy and enthusiasm. Build relationships by engaging clients in genuine, personable conversations. Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time. Making everyone safe and risk-free Do you value workplace safety If so, youll be a perfect fit for the job. In this role, you will ensure everyones health and safety by keeping safe workplace procedures in place and order. Youll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. Youll also be expected to follow escalation and incident reporting procedures and comply with the firms guidelines and strategies. Sound like you To apply, you need to be a: Passion for service Do you have a prior experience in facilities, property management, hospitality or other related fields Do you have an understanding oflocal occupational health and safety requirements, critical facilities and vendor management Are you knowledgeable in various property systems You are what were looking for! Team player JLLs unmatched excellence is only made possible by team worka core value we want you to possess. As the Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviours is also under your mandate. Client focused enthusiast It is important that you can easily interact with the general client staff and vendors to deliver efficient services. Well also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile, even when times get rough occasionally.
Posted 1 month ago
5.0 - 7.0 years
7 - 10 Lacs
Gurugram
Work from Office
Business: Property and Asset Management, Gurgaon What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve: Managing cleaning services, focusing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards. Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members. Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams. Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift. Establishing and implementing operational standards and procedures for the departments supervised. Maintaining required records of budget and other information. Maintain inventory stock to ensure that supplies and equipment are available in adequate amount. Order new equipment, supplies, or furnishings as and when required. Preparing reports like DMR, MMR, QBR (quarterly business review ) and other related reports at site. Performing tasks, such as estimating costs and preparing / managing budgets. Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when. Managing landscaping and gardening. Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc). Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised Ensuring that employees growth by engaging them in periodic trainings and skill enhancement are conducted. Supporting employee relations issues & statutory compliances. Developing/reviewing/improving SOPs /processes/programs. Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats. Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner. Reporting: You will be reporting to Property Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff workings. You will also be applying knowledge of administration; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers along with leadership skills. Qualifications You need to have a Degree / Diploma in housekeeping/hospitality, with minimum 5-7 years of work experience. Good communication skills (English - oral/written) would be must. Other qualifications that will earn you brownie points will include Knowledge in functional area of soft services Adequate software exposure like MS office etc.
Posted 1 month ago
4.0 - 5.0 years
6 - 7 Lacs
Mumbai
Work from Office
What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoice to the client and following-up for payments. Site dynamics: Work Schedule and other detailsSite teame.g.Property Manager +2 Reporting: You would be accountable to the Property Manager. Sound like youHere is what were looking for Being Analytical and Meticulous Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral) Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 4 to 5 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilisation. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR
Posted 1 month ago
3.0 - 6.0 years
5 - 8 Lacs
Gurugram
Work from Office
What this job involves: High level of independence Do you work independently without close supervision We can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative Lease Administration Financial Management services for JLL Clients. You will be managing a team of individuals who work as Account Leads on the Accounts. You will be acting as an Account Oversight and will be accountable for the operational delivery of your team members. At a high level you will play a role of a Team Manager as well as an Account Oversight. Highest qualitative delivery Along with the Account Lead, manage client email box and document workflow to ensure Turn Around Time and responsiveness is maintained and met in a timely manner. Review as an Account Oversight the monthly reporting package which includes critical date and portfolio summary reporting, Variance Reporting, Payment Files in a timely and accurate manner. Assist in the transition of new accounts into JLL responsibly. This may include audits and process testing. Complete all duties with a focus on cost avoidance and Cost savings for our clients. Ensure our processes and procedures are maintained to ensure adherence with all internal and external compliance policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any day to day issues. As a team manager ensure operational activities are performed within the agreed and stipulated timelines. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success. Contribute to team meetings, actively support other team members. Maintain respect for other staff at all times. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels. Account Support and other tasks requested by management. Additional responsibilities Once you gain expertise in your role, an essential part of your role will involve documenting business processes, training and mentoring new team members, audit of work performed by new team members; Cross Check and verify Abstracts and System Data; verify and review System Reports and System Data for Accuracy and Completeness. Work in a large team and consistently display team work and live up to JLL values Sounds like you To apply, you need to have: Impeccable expertise Were looking for University Graduates/Post Graduates (Commerce / Finance Background) or equivalent work experience in lease administration. A PMP / MBA degree is preferred. A minimum of five (5) years industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients needs; Experience in using a property management/lease administration system. Should be able to work with and report to multiple point of contacts and multiple projects at the same time. Strong team management and project management skills including project planning. Immaculate knowledge You should possess sound computer skills in Microsoft Office (MS Excel, Outlook), Strong Project Management Skills, Excellent Verbal and Written Communication Skills, Strong organizational and interpersonal skills, Demonstrated ability manage a team and prioritise work within tight operational deadlines, Readiness to change, receptivity to new ideas, able to provide solutions and strategies for client needs and concerns when required, Attention to details, high degree of workplace ethics and integrity. Able to Demonstrate Resilience: Should be able to deal with day to day stress and effectively manage self and others emotions, Strategic Thinking and Networking: Develop workable solutions and strategies. Diligence: Persistent in efforts, practice care and caution in job with solution oriented approach. Avid Reader and fast learner If you have an interest in Reading, strong comprehension and paraphrasing skills, clarity on Accounts Payable and Accounts Receivable concepts, then this job is a perfect match for you. This job involves Critical and Innovative thinking, effectively manage self and other emotions, Self-motivated and a strong team player and delivery of the work in tight operational deadlines. We are looking for a candidate who is highly responsible and accountable and work with least supervision.
Posted 1 month ago
1.0 - 2.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Responsible for managing tenant fit-out processes, building utility operations, and maintenance compliance while ensuring safety standards and client satisfaction. Key Responsibilities: Oversee utility services delivery to all occupants/tenants Review and maintain fit-out drawings and approvals Provide technical support for MEP systems including HVAC and electrical calculations Manage vendor relationships and coordinate with contractors Ensure compliance with fire safety regulations and building codes Issue necessary work permits and monitor safety adherence Conduct daily inspections of ongoing fit-out work Maintain comprehensive documentation including as-built drawings Track fit-out progress and provide regular status reports Coordinate with internal teams (MEP, EHS, Security, Housekeeping) Implement energy conservation initiatives Support building maintenance and upkeep Requirements: Experience in commercial property management or facilities maintenance Strong technical knowledge of building systems and fit-out processes Excellent project management and documentation skills Safety-first mindset with commitment to compliance standards Effective communication and client relationship abilities
Posted 1 month ago
2.0 - 7.0 years
2 - 5 Lacs
Thane
Work from Office
Admin work
Posted 1 month ago
5.0 - 10.0 years
12 - 13 Lacs
Gautam Buddha Nagar
Work from Office
Position: Chief Estate Manager Location: Noida & Greater Noida Qualification: B.Tech in Electrical (Mandatory) Experience: Minimum 5-10 years in residential society operations Share their resume at: info@gravityfacility.com Contact: 7428192093
Posted 1 month ago
5.0 - 9.0 years
2 - 4 Lacs
Chennai
Work from Office
Responsible for entire operation & maintenance of building services including water, energy, AC, ventilations, Cleanliness of common areas and Landscaping of peripheral areas etc., • Coordinating with Safety, security, finance, Compliance, Stores and Training department for adherence and compliance of safety and to ensure smooth operations of the building. • Ensure customer care client complaints to be addressed as per stipulated time frame. • Conduct daily review meeting with supervisors/ Technicians to assign the jobs & monitor day-to-day activities. • Ensure all submission of reports / documents as per stipulated time frame. • Conduct the subject related technical (workshop) training to supervisors / Technicians to enhance the competency & capability. • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. • Ability to effectively present information with effective response to sensitive issues. • Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Working knowledge of asset management, property management, leasing, disposition, and construction. • Processing of all the invoices pertaining to AMC services, repair & maintenance and supply of spares etc., and submitting to finance team after all due diligence such as applicable statutory, Delivery Challan and Job completion etc., and ensure timely payment to the serve providers. • Maintains an energy management program to ensure measures are taken to operate all systems in the most efficient manner to keep operating costs at a minimum. • To oversee & implementation of housekeeping & pest control activities to ensure hygiene & cleanliness of the premises. • To ensure all Process/Technology and Facility related changes are done as per the MOC procedure. • To identify opportunities for energy and water conservation and implement them in a timely manner. • To conduct reviews /MOM with service providers on monthly & evaluating them for improving the performance. • Actively participate in Client engagement program/events including mock drills etc. • To ensure all emergency equipment's are maintained well and available.
Posted 1 month ago
4.0 - 7.0 years
3 - 6 Lacs
Pune
Work from Office
FOR A WELL ESTABLISHED AND REPUTED REAL ESTATE /CONSTRUCTION COMPANY IN PUNE NEEDED FOR ITS ONGOING PROJECTS AT SALUNKHE VIHAR & PUNAWALE 2 FACILITY / ADMIN / ESTATE MANAGEMENT OFFICERS TO HANDLE ALL THE ACTIVITIES OF THE ONGOING PROJECTS Required Candidate profile THE DESIRED CANDIDATES WILL BE RESIDING NEARBY OR WILLING TO TRAVEL HAVING SIMILAR EXPERIENCE IN FACILITY / ADMINISTRATION / ESTATE MANAGEMENT ACTIVITIES MALE CANDIDATES ,EARLY INTERVIEWS & JOINING. Perks and benefits PERKS & BENEFITS AS PER INDUSTRY STANDARDS
Posted 1 month ago
8.0 - 10.0 years
20 - 25 Lacs
Gurugram
Work from Office
Role Purpose Direct key global revenue management projects and initiatives to hotel community through partnership with operations partners and Revenue Management that work directly with hotels. Participate in development of key global revenue management initiatives as the voice of the hotel community and once launched, provide continuous feedback to Americas revenue management leadership to ensure successful adoption. Manage the development, implementation and assessment of revenue-related strategies for hotels in an assigned region, encompassing all facets of pricing, demand analysis, yield management, market segmentation, business mix optimization, selling strategies and tactics in accordance with company policies and industry best practices. Assist in leadership of regional teams and hotels by providing revenue management strategies and tactics to maximize revenue and profit streams. Provide direct support to Company Managed Hotels (CMH) to drive performance metrics. Drive the development, implementation and operation of both strategic and tactical programs designed to enhance revenue management services penetration and deliver significant competitive advantage for the Company. Incumbent will be responsible for the performance and business trend analysis, process evaluation, budgeting, field-level training, and deployment of Company resources to achieve strategic objectives. Key Accountabilities Facilitate the communication and training of key Americas revenue management projects and initiatives to the hotel community, through HPS area teams and other key operations partners. Provide feedback to global revenue management as the voice of the hotel community to ensure successful adoption of initiatives. Drive implementation of brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices. Investigate and communicate new ways to capture optimal revenue potentials. Provide directions to Brand and Revenue Management leadership to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices. Foster the relationship between teams, Revenue Management Services and HPS, ensuring the communication pipeline of key strategies are in synergy and when conflicting, an internal resolution process exists. Develop, consult and manage implementation of revenue management systems and best practices for applicable brand and region. Direct and support hotels on revenue maximization through the full utilization of the Company s systems and best practices, in accordance with Brand Leadership/Revenue Management specifications, including HOLIDEX Plus, PERFORM/Price Optimization, GDS (Global Distribution System) interfaces, Distribution and Relationship Marketing interfaces, property management systems, etc. Analyze and review revenue management strategies and tactics for the brand and region with specific focus on key markets and management companies to further develop strategies for increasing revenues leading to increased profits. Support regional marketing program and product implementation as needed or requested. Coach and develop HPS team members (AM/AD) and Revenue Management Services RRM team. Serve as an advisor to area managers/directors, Revenue Management Services team and properties to help meet established goals. Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. Provide guidance to direct reports in problem identification and resolution. Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. Accompany direct reports on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution. Develop and implement innovative revenue performance strategies to assist Franchise Performance Support teams in assigned markets. Guide team in finding the best approach for implementing and communicating strategic plans and new company initiatives when deployed to hotel locations. Champion the ways of working and operating model for WHSD. Drive revenue performance and delivery of our Winning Metrics Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.). Develop and present at leadership and regional meetings in the assigned geographic region or brand. Lead assigned functions within established budgetary and resource plans; establish performance standards, and operating procedures. Key Skills & Experiences Education - Bachelors Degree in Hotel Management, Business, Statistics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and work-related experience. Experience - 8-10 years progressive work-related experience in hotel operations management, revenue management, or field consulting, with demonstrated proficiency in central reservations systems and revenue management systems, preferably HOLIDEX Plus and PERFORM, including knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies. Technical Skills and Knowledge - Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to build and manage relationships with leadership, field support teams and key hotel representatives. Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade key partners within revenue management, HPS and the hotels community to modify or implement various corporate-sponsored programs and initiatives. Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue. Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. Demonstrated experience in industry training, including preparation, implementation and delivery of training programs. Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions. Demonstrated attention to detail and ability to manage multiple tasks/clients required. Knowledge of IHG brand, systems, and training programs helpful Demonstrated analytical skills and ability to use the results of analysis to make recommendations regarding effective strategic decisions. Knowledge of Revenue Management best practices, reservation systems, and revenue management systems Presentation skills necessary for various level audiences (peers, managers, departments, owners). Role Purpose Direct key global revenue management projects and initiatives to hotel community through partnership with operations partners and Revenue Management that work directly with hotels. Participate in development of key global revenue management initiatives as the voice of the hotel community and once launched, provide continuous feedback to Americas revenue management leadership to ensure successful adoption. Manage the development, implementation and assessment of revenue-related strategies for hotels in an assigned region, encompassing all facets of pricing, demand analysis, yield management, market segmentation, business mix optimization, selling strategies and tactics in accordance with company policies and industry best practices. Assist in leadership of regional teams and hotels by providing revenue management strategies and tactics to maximize revenue and profit streams. Provide direct support to Company Managed Hotels (CMH) to drive performance metrics. Drive the development, implementation and operation of both strategic and tactical programs designed to enhance revenue management services penetration and deliver significant competitive advantage for the Company. Incumbent will be responsible for the performance and business trend analysis, process evaluation, budgeting, field-level training, and deployment of Company resources to achieve strategic objectives. Key Accountabilities Facilitate the communication and training of key Americas revenue management projects and initiatives to the hotel community, through HPS area teams and other key operations partners. Provide feedback to global revenue management as the voice of the hotel community to ensure successful adoption of initiatives. Drive implementation of brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices. Investigate and communicate new ways to capture optimal revenue potentials. Provide directions to Brand and Revenue Management leadership to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices. Foster the relationship between teams, Revenue Management Services and HPS, ensuring the communication pipeline of key strategies are in synergy and when conflicting, an internal resolution process exists. Develop, consult and manage implementation of revenue management systems and best practices for applicable brand and region. Direct and support hotels on revenue maximization through the full utilization of the Company s systems and best practices, in accordance with Brand Leadership/Revenue Management specifications, including HOLIDEX Plus, PERFORM/Price Optimization, GDS (Global Distribution System) interfaces, Distribution and Relationship Marketing interfaces, property management systems, etc. Analyze and review revenue management strategies and tactics for the brand and region with specific focus on key markets and management companies to further develop strategies for increasing revenues leading to increased profits. Support regional marketing program and product implementation as needed or requested. Coach and develop HPS team members (AM/AD) and Revenue Management Services RRM team. Serve as an advisor to area managers/directors, Revenue Management Services team and properties to help meet established goals. Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. Provide guidance to direct reports in problem identification and resolution. Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. Accompany direct reports on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution. Develop and implement innovative revenue performance strategies to assist Franchise Performance Support teams in assigned markets. Guide team in finding the best approach for implementing and communicating strategic plans and new company initiatives when deployed to hotel locations. Champion the ways of working and operating model for WHSD. Drive revenue performance and delivery of our Winning Metrics Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.). Develop and present at leadership and regional meetings in the assigned geographic region or brand. Lead assigned functions within established budgetary and resource plans; establish performance standards, and operating procedures. Key Skills & Experiences Education - Bachelors Degree in Hotel Management, Business, Statistics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and work-related experience. Experience - 8-10 years progressive work-related experience in hotel operations management, revenue management, or field consulting, with demonstrated proficiency in central reservations systems and revenue management systems, preferably HOLIDEX Plus and PERFORM, including knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies. Technical Skills and Knowledge - Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to build and manage relationships with leadership, field support teams and key hotel representatives. Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade key partners within revenue management, HPS and the hotels community to modify or implement various corporate-sponsored programs and initiatives. Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue. Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. Demonstrated experience in industry training, including preparation, implementation and delivery of training programs. Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions. Demonstrated attention to detail and ability to manage multiple tasks/clients required. Knowledge of IHG brand, systems, and training programs helpful Demonstrated analytical skills and ability to use the results of analysis to make recommendations regarding effective strategic decisions. Knowledge of Revenue Management best practices, reservation systems, and revenue management systems Presentation skills necessary for various level audiences (peers, managers, departments, owners).
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s) inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities CANDIDATE PROFILE Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience. CORE WORK ACTIVITIES Executing Revenue Management Projects and Strategy Manages room authorizations, rates and restrictions. Manages function space authorizations, restrictions and rental. Manages rooms inventory to maximize cluster rooms revenue. Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. Releases group rooms back into general inventory and ensures clean booking windows for customers Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system. Prepares sales strategy critique. Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Supports cluster selling initiatives by working with all reservation centers. Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests. Ensures compliance and participation in company promotions and eCommerce channels Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS). Understands the working relationship between sales, reservations and property management systems. Participates in periodic regional reviews Promotes and protects brand equity. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Establishes long-range objectives and specifying the strategies and actions to achieve them. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Analyzing and Reporting Revenue Management Data Compiles information, analyzes and monitors actual sales against projected sales. Creates long range forecast for rooms and catering by segment and updates forecast every period. Creates weekly forecast for property operations and staffing purposes Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Maintains accurate reservation system information. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Assists with account diagnostics process and validates conclusions. Provides revenue analysis functional expertise to general managers, property leadership teams and market sales leaders. Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space - for prescribed timeframes Prepares revenue and profit opportunity analysis. Manages all revenue, profit and demand data associated with rooms and function space Develops and/or uses analytical tools and systems to maximize revenues and profit. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Using computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc. Building Successful Relationships Proactively develops constructive and cooperative working relationships with others, and maintains them over time. Acts as a liaison, when necessary, between property and regional/corporate systems support. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. .
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Responsibilities: * Manage facilities, lead team, maintain equipment, solve problems, ensure safety compliance, communicate effectively, manage housekeeping & administer properties.
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Ambattur
Work from Office
Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 2+ years experience in Residential facility Management Qualification : B.E EEE
Posted 1 month ago
4.0 - 9.0 years
7 - 11 Lacs
Siddipet
Work from Office
Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 4+ years experience in Residential facility Management Qualification : B.E EEE
Posted 1 month ago
3.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Serve as the primary point of contact for Customers Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues. Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware. Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management. Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information. Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives. Develop and maintain a deep understanding of Customers technology infrastructure and systems to provide effective support. Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support. Identify and recommend opportunities for process improvements and implement changes as needed. - Grade Specific Remote Desktop Support Windows Administration End user management Experience in a technical support or concierge role, preferably in an executive support environment. Excellent communication, problem-solving, and interpersonal skills. Ability to work independently and as part of a team, with minimal supervision. Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software. Experience with remote support tools and technologies. Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction. Strong analytical and troubleshooting skills, with the ability to think critically and outside the box. Ability to maintain confidentiality and handle sensitive information with discretion. CompTIA+ Remote Desktop Technician or equivalent.
Posted 1 month ago
9.0 - 13.0 years
6 - 16 Lacs
Faridabad
Work from Office
EM role in residential societies facility management, with a focus on customer complaint resolutions, escalations management, regular customer engagement, meetings with key stakeholders and RWAs, feedback mechanisms, and implementation: To Manage Day to Day Operations: • Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. • Ensure proper signoffs for attendance and all the required details for compliance submission. • Ensuring timely submission of approved vendor invoices to office and following up for the payments. • Ensuring Accuracy of billing information. • Manpower planning for the site (playing a major role in their hiring process etc.) • Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. • Ensure proper teamwork for all the facilities. • Work closely with the GM / HO / SME/ Training teams and ensure closures of all required reports. • Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). • Resolving emergency maintenance matters with urgency. Customer Dealing & Grievances redressal: • Dealing with occupants queries in verbal/ written form. • Ensuring robust complaint management process is in place and is followed meticulously • Communicating and circulating information to occupants authorities on operational complications. • Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Financial Controls: • Formulating suitable budgeting controls and Monitoring SLAs & KPIs for outsourced agencies towards effective service deliverance. • Assisting GM in creating the annual budget for site operations and formulating strategies for effective management. • Creating business continuity plans. Vendor Management: • Maintaining service level agreements and keeping performance indicator scores above excellence. • Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. • Overseeing all vendor quotations and invoices. Health & Safety: • Ensuring health and life safety regulations/ manuals are adhered on site • All risk assessment recommendations are implemented and enforced for compliances. • Facilitate the services under the Slogan No Safety No Work . • Overall Coordination for smooth operations running: • Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. • Coordinate and maintain the as-built drawing and transition document library. • Coordinate with all stakeholders for each & every site requirement fulfillment. These KRAs are designed to ensure effective management of residential facilities, promote resident satisfaction, and drive continuous improvement in facility management practices through proactive engagement and responsive service delivery.
Posted 1 month ago
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