Property Manager

As a member of HSPG, a social impact real estate company, your core mission is to deliver safe, compliant properties and excellent customer service. You will be responsible for operational and customer-focused services across our Asset Management and PPHA platforms to ensure properties are well-maintained, safe, and compliant. Your role will involve being the main point of contact for customers, landlords, local authorities, housing providers, and registered providers, ensuring that relationships are well-managed and customer-centric services are delivered. Your duties will include conducting regular inspections and support audits to ensure that housing providers continue to deliver well-managed homes, reporting on performance, and ensuring all Key Performance Indicators (KPIs) are met. In this role, you will need to excel in the following areas: - Emotional intelligence: Understand that landlords, tenants, local authorities, and contractors all require a different approach, and be adaptable. - Resilience: Dig deep, pick yourself up, and keep running hot. Managing challenging stakeholders requires a strong balance of patience and persistence. - Risk identification: Anticipate health and safety risks and take action in a timely, efficient, and accurate manner. Specific experience required for this role includes: - 1 year of experience in a similar property management, inspection, or compliance role. - An understanding of residential property compliance including fire safety, utilities, and water safety. Your outcomes and metrics will be measured as follows: 0-3 months: - Understand one-page business plans for Exempt, Asset Management, and PPHA by articulating key elements of each plan and how they relate to the role. - Learn and navigate key systems (trackers, inspection software, 1090, Monday.com, Fixflo) by competently locating, updating, and managing information across all platforms. 3-6 months: - Familiarize with portfolios under management through site visits by showing a strong understanding of the homes and contracts being delivered. - Build relationships with internal and external stakeholders by meeting all key stakeholders and establishing communication channels. - Understand SLAs and contracts relevant to the role by reviewing and feeding back on contracts, showing comprehension of deliverables. - Understand due diligence and onboarding processes by completing basic due diligence tasks and onboarding documentation. - Understand inspection and auditing functions by shadowing experienced property managers and supporting audit documentation. 6-12 months: - Independently complete inspections and support audits by owning and maintaining the inspection and audit schedule. - Implement inspection/audit schedules and gather compliance documents by timely executing scheduled tasks and accurate document collection. - Competently onboard new properties and providers by completing due diligence and onboarding processes with minimal supervision. - Understand and act on local authority, housing benefit, and DWP processes by administering leases, updating systems, and submitting accurate documentation. - Support the company's growth plan and commercial objectives by contributing to initiatives that align with business goals. - Identify and propose cost-saving opportunities by presenting viable suggestions with potential impact assessments. - Strengthen stakeholder relationships to uncover new opportunities by evidence of improved relationships and new opportunities brought to the platform. - Develop full knowledge of portfolios and contracts by confidently discussing and managing all aspects of the portfolios under your remit.,