Project Manager - Operations

As a Project Manager - Operations at the prestigious iMerit located in Vishakhapatnam, Andhra Pradesh, you will be expected to have 7-10 years of relevant experience in a Client Facing role in IT Services, preferably with experience in leading AI Data Annotation Teams. Your educational qualifications should include an Engineering Degree, Masters Degree, or Bachelors Degree. Additionally, possessing a PMP or Prince 2 certification or any other industry-recognized Project Management Certification is required. Responsibilities for this role will include, but not be limited to, the following: - Demonstrating strong written and verbal communication skills to effectively engage with clients and cross-border colleagues. - Having an end-to-end understanding of outsourcing models, SLAs, and KPIs. - Utilizing people, process, and technical expertise to identify opportunities for quality and process design improvements in alignment with the company's social impact mission. - Managing multiple competing priorities in a fast-paced environment. - Exhibiting strong problem-solving and troubleshooting skills. - Showcasing proven experience in building teams from scratch and developing individuals into Team Leads and managers. - Establishing and nurturing partnerships with customers and customer success managers to evaluate service performance outcomes. - Keeping employees motivated, resolving conflicts, and making difficult decisions for employee welfare. - Coordinating with senior stakeholders in other functions to identify dependencies and create synergies for an optimal client experience. - Collaborating with delivery client teams and stakeholders across iMerit, understanding the diverse needs of each stakeholder. iMerit, a renowned organization in the AI industry, specializes in delivering data annotation, classification, and content moderation outcomes that drive AI, Machine Learning, and data operation strategies for leading AI organizations globally. iMerit's work spans from exploratory R&D to proof of concept to mission-critical, production-ready solutions. Leveraging advanced tools, machine learning algorithms, and workflow best practices, iMerit enriches, annotates, and labels large volumes of unstructured data to unlock hidden value. In iMerit's human-powered computing model, technology focuses on throughput, while managed workforce teams across delivery centers in India, Bhutan, and the US ensure accuracy through their expertise in Computer Vision, Natural Language Processing, and Content Services across various sectors such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies, and more. iMerit is committed to creating inclusive and diverse employment opportunities in the digital IT sector, with around 80% of its workforce being sourced from impact communities and over 50% comprising women.,