7 - 10 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
● Strong written and verbal communication skills; ability to
communicate effectively with clients and cross-border colleagues.
● End-to-end understanding of outsourcing models, SLAs, and KPIs.
● Leverage people, process and technical expertise to identify opportunities
for quality & process design improvement to support the three fundamental
outcomes – Faster, Cheaper, Better while upholding the company’s social impact
mission.
● Ability to handle multiple competing priorities in a fast-paced environment.
● Strong Problem Solving / Troubleshooting skills
● Proven experience in building teams from scratch and growing individuals into
Team Leads & managers.
● Initiate and develop partnerships with customers and customer success
managers to define and evaluate service performance outcomes.
● Ability to keep your employees motivated, resolve conflicts and make hard
decisions for your employees.
● Liaise with senior stakeholders in other functions on key dependencies and
identify/create synergies for optimal client experience.
● Collaborate with delivery client teams and other stakeholders across iMerit,
with an understanding of the diverse needs of each stakeholder
iMerit Technology
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