Project Manager - Architect in Pune

Key Responsibilities

• Operational leadership & target achievement:
• Own and deliver monthly inspection targets across 8 cities.
• Oversee execution of high-ticket projects and ensure timely, high-quality delivery.
• Directly manage high-profile client relationships to ensure satisfaction and trust.
• Process & systems management:
• Design, implement, and continuously improve operational processes, SOPs, and systems.
  

• Standardise workflows across cities to ensure consistency, efficiency, and accountability. 3
• Build reporting dashboards for inspections, project delivery, and service metrics.
• Team management & leadership
• Lead a multi-tiered team structure:
• 4–5 Assistant Managers (city/region-level oversight).
• 40 Inspection Engineers (on-ground inspections).
• 20 Service Partners (execution & service delivery).
• Set performance standards and ensure 80%+ of the workforce consistently meets KPIs.
• Build a culture of discipline, accountability, and a customer-first mindset.
• Hiring, training & development:
  

• Oversee hiring & onboarding of Inspection Engineers and Assistant Managers. 2
• Run training programs on technical knowledge, customer handling, and inspection quality. 3
• Develop career progression paths to retain high performers. 4
• Regularly audit skill gaps and launch upskilling initiatives.
• Quality assurance & client satisfaction:
  

• Ensure inspection quality, reporting accuracy, and timely project completion. 2
• Monitor customer feedback loops; resolve escalations quickly. 3
• Drive NPS (Net Promoter Score) and customer retention programs. 4
• Conduct periodic audit inspections to validate quality standards.
• Performance management:
  

• Implement PMS (performance management system) across team and partners. 2
• Monitor KPIs: inspections per engineer, conversion to projects, client satisfaction scores, SLA adherence. 3
• Identify underperformers and drive performance improvement plans (PIPs). 4
• Exit consistently poor performers and replace with stronger hires.
• Business expansion & consultancy services:
  

• Support geographic expansion by setting up operations in new cities. 2
• Develop new consultancy-based services (technical audits, waterproofing consultancy, society-level services). 3
• Create scalable operational models for high-ticket size projects.
• Cross-functional collaboration:
  

• Work with sales & marketing teams to ensure smooth lead → inspection → project conversion. 2
• Collaborate with product/tech teams for automation & reporting tools. 3
• Partner with the finance team for cost control & margin improvement. About Company: We are one of Pune's leading firms that are engaged in providing waterproofing, structural protection, and repair services. We specialize in chemical treatment without damaging the structure, and by maintaining an aesthetic look. In keeping with the current trends, we provide solutions using advanced techniques and innovative methods. Our strength lies in our reputation for perfection, which is backed by a proven track record, proven quality, expertise, workmanship, service, competence, reliability, and most importantly, a commitment to excellence and customer satisfaction, which is substantiated by our impressive clients and projects. We undertake residential, commercial, and industrial projects. Urbanroof is a company that commenced its activities in construction, repair & maintenance way back in 2018. The company was formed after a huge experience of working in the field and delivering the best to the construction industry in all ways.