Project Management - Associate

The Global Banking Procedures Team supports Commercial & Investment Banking through the end-to-end management of online procedure libraries. This includes initial library creation, publishing, ongoing maintenance, procedural communications, and managing the annual review and attestation of procedural and supporting documentation.

As a Project Manager (technical writer) within the Global Banking Procedures Team, you will be responsible for supporting various activities related to new projects, the procedures infrastructure, and business-as-usual support.

• Serve as the procedure lead (editor), managing business procedure libraries within a centralized repository.
• Connect regularly with business partners (procedure owners/reviewers) to provide updates on pending and ongoing requests, including upcoming attestations.
• Provide regular status updates to key stakeholders by leveraging data extracts from the Change Management application.
• Support the procedure-editing process by conducting time-sensitive quality assurance checks to ensure documentation conforms to prescribed templates and style guidelines.
• Leverage experience with Adobe Experience Manager (Guides) and XML format content.
• Assist with ad hoc projects, such as bulk procedure uplift, and maintain monthly reporting.

Required qualifications, capabilities and skills:

• Fluency in MS Office applications (Word, Excel, PowerPoint, Visio).

• A minimum of three years practical experience in technical and procedural writing, editing, communication, and writing skills.

• Proven ability to independently identify issues, analyze problems, and provide recommendations for actionable solutions.

• Demonstrated organizational and time-management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.

• Demonstrated interpersonal skills and a team player with the ability to build effective relationships at all levels of the organization.

• Excellent attention to detail.

• Process analysis and workflow-design skills.

• Change Management and version management experience.

• Degree or equivalent work experience in financial services.

• Working knowledge of Adobe & Technical Communication products/technologies.

• Independent and self-motivated with an ability to adapt and be flexible in a team environment.

• Previous product management/development, consulting, or strategy experience.

• Awareness and practical understanding of current technologies, and their application and relevance to digital and overall client experiences.

• Familiarity with JPMC Products and Implementation Workflow and Process.

• Writing, presenting, and influencing skills; Experience with HTML5, Jira, XML, Visual Studio Code, etc.