Job
Description
The Plant IT PFS Lead lead the implementation of IT enablers in the plant to support the Company's process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. Work in a multi shift operation - to support daily operations and provide technical support for IT applications and Plant Floor Systems whilst maintaining governance and controls Education Qualification Bachelor's degree or equivalent qualification in a technical discipline Industry or professional certification in a related area is a plus Master's degree work in a related technical field is desirable No. of Years of Experience Minimum of 5 year experience in a related field for GSR 7 Professional Exposure (Technical Skills) Experience of progressive responsibilities within IT Hands-on experience in multiple roles across the spectrum of applications and/or technologies Experience of working in a global environment ITIL awareness Preferred previous experiences Experience of IT Application management and infrastructure support in a complex manufacturing environment with preference to the automotive industry. Program/Project management utilizing project delivery tools and techniques. Experience of working within a large cross-functional organization. Functional Skills Analytical analysis ability in support of application/DBMS/ Server Problem solving, technical analysis and a good solid understanding of the latest antivirus products, SeOS, Server Tools (GICC/SAT), all Microsoft related Server product packages, engineering software and related knowledge of engineering processes within a manufacturing environment. Solid network topology competence and preferably Cisco EXPOSURE. Relevant Project Management skills, understanding of COBIT /ISO 9001 standards in an automotive industry. Management skills as the person may manage others within the IT department. Ability to interact with Global teams and be able to provide immediate application/network/server issue support/resolution when required. Behavioural Skills Team player with superior communication skills and proven ability to work under pressure of delivery as well as timelines. Good analytical skills, problem solving abilities and willingness to work hard in support of the overall project effort. Ability to create documentation to assist in training of later recruited staff and ongoing support of the environment Special Knowledge/Skills Required Understanding of a typical Global Operations Support Model, ITSM (IT Service Management and ITIL (IT Infrastructure Processes) preferably in an automotive production system, Knowledge of Data Center Operations and emergency procedures, Understanding of Disaster recovery processes and Business continuity in case of emergency or disaster. Varied knowledge of industry related quality processes, technology used, Network related tools (Netaps/ALC/ TCP/IP/WAN / WAS / VLAN / LAN / MCSE / CCSE (Checkpoint) and Global Incident logging tools (Request center/GICC/SAT) Any Others Ability to work shifts/overtime on short notice/weekends and public holidays - Shift Leader Flexibility to support other sites Exposure to Network Infrastructure/deskside processes and OA environments, MPN (Manufacturing networks), CPN and Server administrations and support processes (server access/server analysis and troubleshooting) Experience in managing and maintaining locally hosted applications and servers in a data center Financial skills to support order procurement process and support the annual IT budget process and annual IT Cycle Plan Good communication skills in order to facilitate and co-ordinate meetings with Senior Management within the Plant related to IT Issues Management skills - will manage Manufacturing Purchased Services Employees, Manage SPOC resources and Manage Junior Salaried IT Employees Key Roles & Responsibilities: Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing. Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed. Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist). Communicates effectively with the business partner and IT teams to support day-to-day operations Ensures security management activities are instituted and reviewed at appropriate time frame Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives. Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads. Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects Provides escalation support and troubleshooting for system hardware, software, and/or operating systems Interact with management and peers/subordinates to present technical subjects Ability to work with minimal supervision. Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME’s/Vendors to resolve production issues. Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors Operating budget management / planning and Spend management. Manage purchased services engagement effectively as per SLA.
