Posted:7 hours ago|
Platform:
On-site
Key Responsibilities (Functional)
Execute the critical areas of the project - batch scheduling, trainer management, trainer travel booking, venue booking, inventory management, invoicing, reporting
Aggregate third-party partners for venues and travel
Audit facilities and food at training and stay venues
Book training venue as per schedule
Process invoices by venues, trainers and travel desk on time
Consolidate monthly delivery details, venue and catering details and submit to Program manager for sign off
Raise consolidated invoices to customer on customer Ops system
Clarify any queries related to invoices
Ensure all training kits are charged and ready and safe at designated inventory/ storage
Maintain SOW of devices with all core and shared trainers, including new devices
Dispatch of training kits to trainers
Insurance of training kits and renewals
Create sessions on LMS as per agreed schedule and align trainers
Create SOWs with trainers (including devices AOUs)
Travel Booking of trainers
Manage Trainer certification status
Invoicing for trainers
BE available to respond to any customer queries from 8 am to 6 pm
Ensure participant Feedback for every session
Prepare reports for weekly, monthly quarterly cadence meetings
Behavioural Skills / Attributes for the role
Essential
Desirable
Good Communication skills
Multi-skilled and flexible
Excellent reporting skills
Coping with pressure and setbacks
Planning & Organizing
Achieving personal work goals & Objectives
Delivering Results & meeting Cutomer expectation
Adapting & Responding to Change
Relating & Networking
Key BSC Parameters
Customer - Able to deliver results as per customer requirements with high customer satisfaction and NPS score for sessions
Internal Process -Maintain quality and accuracy of work
Zero scheduling and reporting errors
Other Specifications
Education Qualification
- Mandatory
Graduate
- Preferred
MS Excel, Word and PowerPoint skills, Good English communication
- Institute preference (If any)
Should have implemented and used quality tools
Experience
3 -5 years of project coordination / management
NIIT Limited
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