2635 Production Support Jobs - Page 25

Roles and responsibilities: Drive the team on innovation & implementation, creating & reviewing architectural designs, mentoring the team, and honing its engineering skills. Guide team in creating technical specifications, prototypes, and presentations to communicate your ideas. Well-versed in emerging industry technologies & trends. The incumbent interviews and selects employees, maintains proper staffing levels, allocates resources, supervises teams daily operations, productivity, identifies areas for improvement, develops action plans to improve performance, develops teams technical and managerial expertise through on-the-job and formal training opportunities, enforces Company policies, takes necessary disciplinary action, evaluates individual performance for annual performance review, merit increases, promotions and other employment status changes, and conducts long-range planning for the team. Responsible for People Management activities like Skill management, advancement, promotion, and other status changes for employees under their supervision. Identify and manage Risks Coordinate the execution of strategic initiatives Participate in regular meetings with various stake holders, develops action plans to improve performance. Enforces Company policies, set the team culture and ensure the motivated work environment defining business and/or technical requirements, defining the projects scope and work schedules, estimating necessary resources, allocating capital and expense funding, and reconciling the actual expenses to estimates to keep the project within budget. Qualifications Required / Desired Skills Team Lead / People Manager Excellent communication skills Good power point and excel skills. Ability to multitask and keep deadlines. Impeccable managerial and interpersonal skills Proven track record of effectively interacting with senior management. Ability to work strategically and collaboratively across departments. Effective, versatile, and action-oriented Minimum Experience required: Minimum of 5-7-year experience in data insight/Science Minimum of 5 years experience in managing a team of at least 10. Must have experience with technical and People management responsibilities. Extensive experience in designing applications to work with data and processing data at scale. Working experience in Telecom Domain will be an added advantage Flexible to work in shift model. Strong SQL, Oracle, Mango DB skills and experience in production support /implementation Desired to have working knowledge of Cloud Migration projects. #DataEngineering Job ID R-64136-1 Date posted 07/11/2025

About The Role Job Title IT Team Supervisor - Assets Level Division IT Department Information Technology No of positions 1 Location Goregaon Job Requirement & Responsibility At least 5-8 years of experience as Project Manager Experience on development/management of CRM solution and customer front-ending applications Good communication, technical & analytical skills Good knowledge of IIS/Apache/WebSphere/Oracle 12C Responsible for end-to-end project management Skilled in troubleshooting of performance issues, diagnose and resolve in critical production environment. Proficient in managing QA, UAT, software product releases & production support Proficient in software development lifecycle, requirement analysis, architectural design, holding technical discussions, implementation, impact analysis, deployment & documentation Educational Qualifications BTECH/BE/MCA or any professional degree with IT Background Experience Profile At least 5-8 years of experience as Project Manager

Project Role : Application Support Engineer Project Role Description : Act as software detectives

The Impact you will have in this role: The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents. Your Primary Responsibilities: Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed Review and update knowledge articles and runbooks with application development teams to confirm information is up to date Collaborate with internal teams to provide answers to application issues and escalate to as needed Validate and submit responses to requests for information from onging audits Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed Identify and implement automation opportunities to reduce manual effort associated with application monitoring Partner with development teams to provide input into the design and development stages of applications Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc) Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Qualifications: Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Fosters a culture where honesty and transparency are expected. Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cisco Workload Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliability, and implementing solutions that enhance operational efficiency. You will engage in continuous learning to stay updated with the latest technologies and methodologies, contributing to a culture of innovation and excellence within the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cisco Workload Automation.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages to automate tasks and improve efficiency.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Cisco Workload Automation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Overview IK Entertainment - Your Trusted Placement Partner for Films & TV IK Entertainment is a professional placement service provider specializing in the film and television industry. We connect talented artists, crew members, and technicians with production houses, directors, and casting agencies. Our services include: Artist Placement - Helping aspiring and established actors find roles in films, TV shows, web series, and advertisements. Crew Hiring - Providing skilled professionals such as cinematographers, editors, makeup artists, and more. Casting Assistance - Collaborating with casting directors to source the right talent. Production Support - Assisting with manpower requirements for shoots, events, and promotional activities. At IK Entertainment, we bridge the gap between talent and opportunity, ensuring seamless recruitment for the entertainment industry. Tagged as: junior artist model beautician helpers work in film city Before applying for this position you need to submit your online resume . Click the button below to continue. About Ik entertainment We are hiring aspiring Actors cameraman lightman beautician electrician housekeeping staff spot boy etc for Bollywood film industry contact today

About The Role Job Role: This role takes responsibility for end-to-end production services across all systems during night and managing the Night support team and vendor teams: Basic Technical Skill in Application support including Java, IBM WebSphere Application Server, JBOSS, TOMCAT, IIS , HIS is good ot have MUST have experience in Oracle, PLSQL, OS level COMMANDS Windows/Unix (IBM AIX/LINUX). Service Management Incident, Problem and Vendor Management. Experience in production support must. Job Requirements: Experience on Channels/Digital Banking applications support will be value add. Technology o Experience in Application support including installation/configuration will be good to have. Having knowledge on Java/J2EE. o Hands on experience in Application support o Should possess knowledge on Oracle/PLSQL, .net. o Basic Knowledge of IBM Web Sphere/ IBM HttpServer/Apache Tomcat , JBOSS, IIS. (WebSphere knowledge will be added value) Service Management To take end to end responsibility for the management of technology production services in the night across all systems. Be accountable for all aspects of production support L1 and L2 scope. Be the point of contact for and escalation of service issues. Ensure that all technology and business areas work as a team for timely resolution of production issues, ensuring relevant communication to business as necessary. Manage support team size of 8 people.(vendors) Measures: Attainment of service levels, improved resumption times, customer satisfaction. Production Improvement Ensure end-to-end root cause analysis and trend reporting for production issues is carried out and meets business and technology requirements. Take accountability for the operation of efficient, cost effective and highly resilient production systems (applications) . Ensure business satisfaction is measured and reported on. Evolve the mindsets of Support teams to become passionate about service excellence. Measures Service improvements implemented, zero repeat incidents, service oriented production staff. Systems Stability & Risk Management Ensure clear articulation of risks, solutions and consequences to senior management. Work with other IT Senior Managers to ensure adequate acceptance processes are in place to manage technology change. Measures Issues identified & mitigations in place, Solution oriented. Need to be available for Floor support and escalations during weekend holidays as well as rotational night shifts. Personality Traits: Good Technical Knowledge, preferred BE with 3-4 years" experience Good vendor management and people mgmt Communication Written and spoken to be good

Role Purpos Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. 4+ Years of experience in Application Development using Java and Advance Technologies tool Strong understanding of fundamental architecture and design principles, object-orientation principles, and coding standards Strong programming and hands-on skills in Java 8 or above (preferably Java) Experienced in Agile methodology and Waterfall modelsa 17) Strong experience in Application Delivery, that also includes Production Support Mandatory Skills 4+ Years of experience in Application Development using Java and Advance Technologies tool Strong understanding of fundamental architecture and design principles, object-orientation principles, and coding standards Strong programming and hands-on skills in Java 8 or above (preferably Java) Experienced in Agile methodology and Waterfall modelsa 17) Strong experience in Application Delivery, that also includes Production Support Mandatory Skills: Fullstack Java Enterprise.: Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. 4+ Years of experience in Application Development using Java and Advance Technologies tool Strong understanding of fundamental architecture and design principles, object-orientation principles, and coding standards Strong programming and hands-on skills in Java 8 or above (preferably Java) Experienced in Agile methodology and Waterfall modelsa 17) Strong experience in Application Delivery, that also includes Production Support Mandatory Skills Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. 4+ Years of experience in Application Development using Java and Advance Technologies tool Strong understanding of fundamental architecture and design principles, object-orientation principles, and coding standards Strong programming and hands-on skills in Java 8 or above (preferably Java) Experienced in Agile methodology and Waterfall modelsa 17) Strong experience in Application Delivery, that also includes Production Support Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.

The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: BMC Control M. Experience: 5-8 Years.

Role & responsibilities Preferred candidate profile Full Stack .NET Developer (7+ Years) Priority Skills Required .NET Core & .NET Framework - Strong hands-on experience Angular 15+ - Frontend development SSIS - Data integration and ETL processes SQL Server - Advanced querying and optimization Production Support - Enterprise application troubleshooting Key Responsibilities Develop and maintain web applications using .NET Core/Framework and Angular Build and maintain SSIS packages for data integration Provide production support for 8-9 applications Develop RESTful Web APIs and work with Azure Service Bus Technical Requirements Backend: .NET Core, .NET Framework, ASP.NET Core, ASP.NET MVC, Web API Frontend: Angular 15+, HTML, CSS, JavaScript Database: SQL Server (advanced), SSIS packages Cloud: Azure Service Bus, basic Azure services Support: Production incident handling, debugging, root cause analysis Must-Have Experience 7+ years in .NET development Strong SSIS knowledge for ETL processes Production support experience with multiple applications Angular for modern frontend development

Require Minimum of 5+ years of experience as Falcon Technical Consultant -Tech Assistance -Production Support -Troubleshooting Skills -Application Software Support -Technical Analysis -Induction Hardening - Oracle SQL, Red Hat, Linux, RHEL

Hi, We are actively looking for Mainframe Technical Production Control professionals to be part of our dynamic team in Chennai office. What does a successful Mainframe Technical Production Control Professional do at Fiserv: Application and Batch monitoring with ability of identifying the abnormalities and report them to concern teams. What will you do: L2 production environment support 24/7 - Batch execution and Support along with continuous system availability and deliverables. Co-ordination with internal and external stake holders for seamless deliverables. Handle multiple production and non-production cycles in parallel, prioritising the failures. Good understanding and working experience on IBM Mainframe utilities. Operational knowledge of Mainframes, OPS/MVS, z/OS, TSO, Console, JCL and Job Scripting is required. Working experience with responsibilities on deliverables, business continuity and service assurance. What will you need to know: This role demands 7 - 9 years of work experience in banking domain with JCL, VSAM, COBOL, REXX, Control-M, CA7/11 and following functions: Flexible to work in 24/7 shift support. Working experience in resolving Batch failure, Troubleshooting the environmental issues. Working experience in handling Incident, Problem and Change Management process and RCA documentation. Knowledge on Vision plus is Required. Flexible to work in different schedule and on demand to support business functions. Knowledge on VSAM / IAM file management. Foundation level of ITIL or Equivalent. Excellent communication skills in written and spoken English is required. Strong documentation and procedural skills. Ready to undergo training for new products and ability to learn / develop the skills on it. What would be great to have: Knowledge on region build, data downsize is added advantage. Knowledge on REXX, CICS, Storage, DASD will be an added advantage. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Must-Have Skills: Active Batch (or equivalent tools like Control-M / AutoSys) Strong command over SQL Server – including complex querying, troubleshooting & performance tuning Hands-on experience with Shell scripting Worked in international market.

About The Role Job Title IT Team Supervisor - Assets Level Division IT Department Information Technology Reporting to Siddharth Saxena Role DAP - Techno functional Job Requirement & Responsibility At least 5-8 years of experience as Project Manager Experience on development/management of CRM solution and customer front-ending applications Good communication, technical & analytical skills Good knowledge of IIS/Apache/WebSphere/Oracle 12C Responsible for end-to-end project management Skilled in troubleshooting of performance issues, diagnose and resolve in critical production environment. Proficient in managing QA, UAT, software product releases & production support Proficient in software development lifecycle, requirement analysis, architectural design, holding technical discussions, implementation, impact analysis, deployment & documentation Educational Qualifications BTECH/BE/MCA or any professional degree with IT Background Experience Profile At least 5-8 years of experience as Project Manager

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: BMC Control M Experience: 5-8 Years

SAP Hybris Commerce Cloud Developer - ADR Group | Trusted Partner for SAP, IT Staffing, Cloud Key Responsibilities: Lead the JSP to Spartacus migration strategy in Hybris 2211. Design and develop features for SAP Hybris E-Commerce applications. Implement and manage third-party payment integrations with Hybris. Handle production support and defect fixing , especially for high-priority incidents in the Lifetime Store. Execute country-wise payment rollouts across Spartacus-based storefronts. Conduct code reviews , ensure compliance with object-oriented design principles , and maintain code quality. Collaborate with cross-functional teams in daily stand-ups, sprint planning, and scrum meetings following Agile methodology. Write and maintain unit and integration tests using JUnit. Utilize version control tools such as Git and SVN for codebase management. Technical Skills: SAP Hybris Commerce Suite (2211 preferred). Spartacus (Angular-based storefront). Java, Spring Framework 5.x. AEM (Adobe Experience Manager). GIT, SVN. JUnit for testing. Agile/Scrum methodologies. Job Category: SAP Hybris Commerce Cloud Developer Job Type: Full Time Job Location: Bangalore Chennai Delhi Exp-Level: 4 to 8 Years Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Implement and support SAP Financial Supply Chain Management (FSCM) modules. Focus areas include Credit Management, Collections Management, Dispute Management, and Cash & Liquidity Management. Analyse business requirements and configure FSCM solutions accordingly. Integrate FSCM with SAP FI and other related modules. Prepare functional specifications, conduct testing, and support user training. Resolve issues and provide ongoing production support for FSCM processes. Sap Fscm

Experience :B2 (4 Yrs 7 yrs) Location : Chennai, Bangalore, Pune, Hyderabad & Kolkata Job Description: We are seeking a highly skilled Manhattan OMS Resource with a strong background in direct-to[1]consumer processes, distributed order management, supply chain, and fulfillment operations. The ideal candidate will have extensive experience with Manhattan Distributed Order Management (DOM) and related modules, along with a proven grasp of architecture and integration design. Key Responsibilities: 1. Configuration Management: o Design, implement, develop, and maintain configurations in various Manhattan modules: Enterprise Order Management (EOM), Distributed Order Management (DOM), Call Center, Order Orchestration, Enterprise Inventory, Available to Commerce (ATC), and Supply Chain Intelligence (SCI). 2. Reporting and Dashboard Management: o Build, schedule, and modify reports and dashboards using SCI Reporting (IBM Cognos) for business users and upper management. Required Qualifications : Minimum 5+ years of professional experience with Manhattan Distributed Order Management. Nice to have experience in Manhattan Active OMNI and required production support exp. Strong background in direct-to-consumer processes, distributed order management, supply chain, and fulfillment operations using Manhattan OMS. Expertise in various Manhattan modules such as Enterprise Order Management (EOM), Distributed Order Management (DOM), Call Center, Order Orchestration, Enterprise Inventory, Available to Commerce (ATC), and Supply Chain Intelligence (SCI). Experience with SCI Reporting (IBM Cognos) for building, scheduling, and modifying reports and dashboards. REST APIs, Java, JSON, data mapping & SQL. Advanced SQL knowledge and experience is preferred. Proven grasp of architecture and integration design. Experience supporting full Agile and Waterfall software development lifecycles, including understanding business processes, assembling user requirements, design, testing, deployment, and training. Experience with payment processing, fraud, tax, warehouse management, fulfillment solutions, and ERP integrations Order Management, Eom, Manhattan Oms, Omni Channel

Location: Remote Duration: 4 - 6 months (extendable) Start: ASAP Role Overview: We are looking for a Senior Integration Specialist to design, develop, and maintain backend integration solutions across ecommerce, ERP, POS, inventory, and loyalty systems. This role primarily involves working with TIBCO middleware tools and Microsoft Azure services. Key Responsibilities: Design and implement integration workflows using TIBCO BW, EMS, and ActiveSpaces Develop SOAP/REST APIs and support cloud integrations (Azure, Google Pub/Sub) Troubleshoot issues, perform testing, and ensure high code standards Support deployment, performance tuning, and documentation Collaborate with cross-functional teams to gather requirements and provide scalable solutions Required Skills & Experience: 5 6 years in middleware technologies, specifically TIBCO (BW, EMS, Hawk, Admin) Experience in cloud development (Microsoft Azure) and APIs Production support and agile working experience Retail domain knowledge is a plus Strong communication, problem-solving, and consulting skills Preferred: Knowledge of SAP integrations or other middleware platforms Experience with NoSQL databases and version control tools (SVN)

FIS Quantum/Echos Production Support Service Engineer Position Overview: We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations. Key Responsibilities: Financial Systems Support Provide end-to-end support for FIS Quantum and Echos treasury management systems Maintain static data within the Quantum environment to ensure system integrity Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers Identify and resolve interface issues with bank statements and cashflows Configure, troubleshoot, and fix Cash Xplorer functionality Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement Learn internal systems to provide comprehensive end-to-end support to users Receive, analyze, and prioritize related support tickets Provide timely solutions to users Document resolution steps and knowledge base articles Support system upgrades and patches Monitor system performances and recommend improvements Technical Operations Apply strong Oracle/SQL Server database expertise to maintain system performance Author and optimize SQL queries for data extraction and reporting Apply working knowledge of the Quantum data model to troubleshoot complex issues Work with Golden Gate and Datapipelines technologies for data integration Support integration points between FIS systems and Oracle Fusion AGIS/GL modules Utilize FIS ticketing system to manage and track support requests Governance & Compliance Maintain SOPs, process documentation, and impact assessments for system updates Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity Ensure financial data accuracy, SOX compliance, and internal control adherence Participate in change management processes to minimize operational disruptions Required Qualifications 5+ years experience with FIS Quantum and Echos treasury management systems Hands-on experience in static data maintenance within financial applications Proficiency in Oracle/SQL Server database concepts and SQL query authoring Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement Familiarity with bank statement and cashflow interfaces Experience with Cash Xplorer configuration and troubleshooting Working knowledge of Golden Gate and Datapipelines technologies Understanding of SOX compliance requirements for financial systems Experience with FIS support tools including the FIS ticketing system This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users.

Vertex Tax System Production Support Service Engineer Position Overview: We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions. Key Responsibilities Functional Support Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems) Ensure accuracy of tax rates, exemptions, and tax determinations Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy Receive, analyze, and prioritize related support tickets Provide timely solutions to users Document resolution steps and knowledge base articles Support system upgrades and patches Monitor system performances and recommend improvements Technical Operations Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings Maintain API Data Feeds including Vertex API calls, REST/SOAP integrations, and data flow between Vertex and ERP systems Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion Compliance & Reporting Support Tax Reporting for Compliance (Sales & Use Tax, VAT/GST Returns, Withholding Tax Reports, 1099/1042 forms, etc.) Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings Prepare and validate audit-ready tax reports for external and internal audits Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.) Operational Support Utilize Vertex Support Website (MyVertex) for issue resolution Create and manage support tickets Access Vertex Knowledge Base, Release Notes, and Patches Follow up on issue resolutions and track service requests Test tax rate updates and system upgrades Coordinate regression testing for ERP and Vertex quarterly updates Assist accounting, tax, and finance teams with Vertex-related issues Document troubleshooting steps and best practices for tax processing Required Qualifications Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax) 5+ years experience with Vertex tax systems and ERP integrations Knowledge of tax calculation rules, jurisdictions, and product taxability assignments Proficiency in SQL and data analysis Experience troubleshooting API integrations and data feeds Understanding of tax compliance reporting requirements Familiarity with SOX audit requirements for tax processes Experience with FBDI & ADFdi for data imports and updates Strong problem-solving skills for complex tax calculation issues Ability to document and communicate technical solutions effectively This position requires a blend of tax domain expertise and technical troubleshooting capabilities to maintain critical tax management systems and ensure accurate tax calculations and reporting

Oracle Fusion Production Support Service Engineer - Cost Management, Inventory, and Payables/Receivable Position Overview: We are seeking an experienced Service Engineer to provide comprehensive production support for Oracle Fusion Cost Management, Oracle Fusion Inventory, and integrations with Oracle Payables/Receivables (Intercompany) modules. The ideal candidate will possess both functional understanding of costing methodologies and technical troubleshooting capabilities to ensure operational excellence. Key Responsibilities: Cost Management Support Support various costing methods including Standard Costing, Average Costing, FIFO, LIFO, and other methodologies Maintain subledger accounting (SLA) integrations with financial systems Provide expertise for Inventory Valuation and troubleshoot how transactions impact cost layers Support Work in Process (WIP) and Bills of Material (BOM) costing operations Analyze and troubleshoot cost variances during daily operations Develop and optimize SQL & PL/SQL queries to extract cost-related data from Oracle tables Debug PL/SQL procedures, packages, and functions used in cost calculations Receive, analyze, and prioritize related support tickets Provide timely solutions to users Document resolution steps and knowledge base articles Support system upgrades and patches Monitor system performances and recommend improvements Technical Troubleshooting Analyze cost distributions and transaction accounting issues Debug and resolve costing discrepancies and period close errors Utilize FND Diagnostics, trace files, and debug logs to investigate costing issues Support the period close process in Oracle Cost Management Reconcile Inventory Valuation Reports with General Ledger Identify and resolve cost variances during month-end close Apply deep knowledge of costing tables (e.g., CST_COST_HISTORY, CST_COST_TYPE, MTL_TRANSACTION_ACCOUNTS) Integration Support Maintain and troubleshoot integration points between Oracle Inventory, Purchasing, Order Management, and General Ledger (GL) Support Payables/Receivables Intercompany transactions and reconciliation processes Ensure seamless data flow between integrated modules Operational Governance Participate in Change Management activities including maintaining SOPs, process documentation, and impact assessments for updates Support Quarterly Cloud Updates Readiness assessments, perform regression testing, and ensure business continuity Ensure financial data accuracy, SOX compliance, and internal control adherence Required Qualifications 5+ experience of Oracle Fusion Cost Management, Inventory, and integrations with Payables/Receivables and Supply Chain Orchestration modules Knowledge of costing methods (Standard Costing, Average Costing, FIFO, LIFO) Experience with subledger accounting (SLA) and its integration with financials Proficiency in Inventory Valuation and understanding of cost layers Familiarity with Work in Process (WIP) and Bills of Material (BOM) costing Experience with Oracle SQL & PL/SQL, including writing and optimizing queries Understanding of Oracle costing tables structure and relationships Proven ability to debug PL/SQL procedures and troubleshoot complex costing issues Experience with period close processes and reconciliation activities Knowledge of SOX compliance requirements related to financial systems This position requires a blend of functional expertise in Oracle Cost Management methodologies and technical proficiency to support critical business operations and ensure financial accuracy.

Oracle Product Lifecycle Management: Service Engineer We are seeking a skilled professional to manage our Oracle Product Lifecycle Management module. Job description: Provide L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH) Hand-on experience with Oracle Fusion product life cycle configurations, and customization management and support Perform API integration testing, configuring Oracle PDH application components Deliver post-production support/hypercare service Create custom reports using Oracle tools Perform Root cause analysis on recurring issues Execute Agile data migration processes Conduct quarterly configuration and patch validations/testing Analyze and prioritize support requests involving Oracle Fusion product life cycle configurations and customizations issues Perform initial assessment and customization component failures Coordinate post-production support/Hypercare requests Triage issues related to custom reports using oracle tools Manage incidents tickets for Agile data migration challenges Track and prioritize quarterly configuration and patch validations/testing requests Requirements: 5+ experience with Oracle Cloud PLM solutions Strong understanding of product lifecycle management principles Proficiency in Oracle PDH application configurations Knowledge of API integration and testing methodologies (patch testing) Experience with custom reports development using oracle tools Background in Agile data migration techniques Ability to validate and test system configuration and patches Excellent troubleshooting and problem solving skills Strong communication abilities with both technical and business stakeholders