2635 Production Support Jobs - Page 29

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Oracle Database Administrator 3 Duties of Position: (Include specific duties and responsibilities) 1. 4 to 6yrs of experience in Oracle Apps Database Administration of 11i and R12 applications with Database 11g & 12c. 2. Strong working experience in monitoring, performance tuning & production support 3. Experience in managing very large, highly transactional, multiple RDBMS Oracle Databases. 4. Expertise in all major versions of technology stack including Database, iAS, Forms, Reports, PL/SQL, Java, Enterprise Manager, SOA, WebLogic and JVM 5. Should have experience on ADPatch, Autoconfig utility, AD utilities etc. 6. Must have an experience in Database Installations & upgrades 7. Hands on experience in ASM & Data Guard 8. Hands on experience in database backups & Data Guard 9. Develop scripts for database task scheduling, monitoring and maintenance. 10. Knowledge in RAC will be an advantage 11. Readiness to work in shifts and Weekend On call support 12. Good communication skills to interact with Customers

Job Description Role: Business Analyst Experience: 1 to 3 years Location : Madurai, Tamil Nadu Job Type: Full time Salary: Best in the Industry Contact: 80-98-22-23-30 Job Description Should have knowledge in SDLC and STLC Gathering Requirements from the client and Preparing Technical Design Document with the Design Team Providing sample mockup of the page to the client for the review. Preparing Project Plan & Project Estimation for the project Weekly meeting with the Team Members and Project manager to track the project status Review Of Source code , Test Case & Test Report with the Developers and testers Preparation and Implementation of project Document with the Team members Testing with Live data in Production Support guidance

Location flexibility Chennai / Bengaluru Rates including mark up - 140 K/ Experience - 8+ years Senior Windows SArequired with at least 9 + Years experience. Have exceptional hands-on working experience in Windows Server Operating System Products. Must demonstrate background in troubleshooting, identifying root cause, implement solutions or finetuning systems in a complex Windows network environment including Active directory. Minimum 5 years of production support experience. Minimum 3 years of support experience in Windows server clusters. Experience in Powershell scripting and ADO DevOps would be an added advantage. Understand automation frameworks. Must understand in detail supporting technologies like DB (MSSQL), Networks, Storage (EMC, HDS) & Hardware (x86) Background in VMWARE or AWS Cloud or consolidated environments desired. Demonstrate ability to overcome operational challenges. Lead ongoing Production activities, identifying potential area of improvements, implementing such changes and maintaining system configurations. Can work independently and as a technical team member. Can operate in an international and multi-cultural environment. Can demonstrate problem-solving abilities. Can demonstrate willingness to pursue creative solutions to platform support problems. Must be able to contribute to the wider team including operations and controls. Must be willing to work in 24x7 (including) weekends on request. Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Technology Services Manager , Business owners, Managers (direct reports), System administrators, Developers, Project Managers, Change coordinators and application support teams. Mandatory Skills: Windows Server Admin. Experience: 5-8 Years.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Senior Software Engineer is a developing professional role. Responsible for providing 24/7 production support services for PRPC 8.x/24.x applications. Ensuring stability, reliability, and performance of production systems. Actively engaged in problem and incident analysis, including troubleshooting, resolution, and clear communication with stakeholders. Proactively monitors systems and addresses potential outages to minimize disruptions, ensuring continuous business operations. Effectively handles complex problems independently while aligning solutions with established industry standards and best practices. Demonstrates a high level of attention to detail when evaluating information, ensuring sound judgments and well-informed recommendations. Typically deals with variable application issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Moderate but direct impact through close contact with the businesses core activities. Responsibilities: The Pega application support analyst provides technical support for users of Pega Application. Utilizes good understanding of apps, support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with Pega full stack team for long term remediation. Participate in disaster recovery testing. Participate in application releases, from development, testing and deployment into production. Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. Make evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions by cooperating with Development colleagues to prioritize bug fixes and support requirements. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Provide BAU support for non-production and production application environments. Perform 1-2 code deployments a month as part of an on-call rotation. Typically, after hours. Develop a deep understanding of the end-to-end technical architecture and flow of supported applications. Investigate and resolve complex technical issues and bottlenecks. Contributes to the improvement of development processes and software architecture. Influence technical solutions by sharing knowledge and brainstorming within the team. Mentor junior engineers and provide technical guidance. Technical/Functional Skills: 4+ years of Production Support Experience in PRPC 8.x/24.x 4+ years of experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications. Experience implementing or supporting Pega in an enterprise environment. Background implementing or supporting Pega in the cloud or similar technology. Familiar with Pega tools like PDC (Pega Predictive Diagnostic Cloud) and BIX (Business Intelligence Exchange) is an added advantage. Cloud experience, preferably AWS with knowledge of services like EC2, S3, Lambda, RDS and CloudFormation. Proficiency in one or more programming languages such as Java, Python, or similar is an added advantage. A good understanding of Microservices architecture is an added advantage. Experience in working multiple OS (Unix, Linux, Win). Experience in any of the application monitoring tools like AppDynamics, Splunk, Kibana and Datadog is an added advantage. Provide call support during critical issues. Handling Production Ticket/Issues. Vulnerability Remediation by applying monthly patching. Should be open to work a 24/7 rotational shift (if required). Exposure to SRE (Site Reliability Engineering) principles. Deep understanding of software architecture and design principles. Strong communication, analytical, technical, and problem-solving skills. Strong debugging and troubleshooting skills. Experienced working in a Full stack environment. Experience working in Agile/Scrum environments using JIRA. Experience in Financial industry would be advantageous. Bachelors degree in computer science or equivalent training

About the Role: As a Lead Enterprise Software Engineer, you will independently execute sophisticated software development tasks. Your expertise will drive the creation of robust end-user applications and tools, ensuring seamless integration and optimal performance in critical business domains. Responsibilities: Lead the design and development and support of ServiceNow systems aligned with business initiatives. Translate enterprise strategy into ServiceNow deliverables. Develop ServiceNow components: business rules, client/server scripts, UI policies/actions, workflows, and web services. Ensure code quality through rigorous code reviews. Develop troubleshooting strategies for complex issues. Administer and customize ServiceNow and its integrations. Conduct comprehensive performance testing and tuning. Create and update extensive technical documentation. Oversee the implementation of new technologies and methodologies. Provide technical mentorship to junior engineers. Ensure successful deployment and configuration of software systems. Collaborate on architectural and design decisions. Lead initiatives for continuous improvement in software processes. Collaborate with project management, QA, and business stakeholders to define and deliver platform capabilities. Ensure SLA compliance and provide production support. Provide technical leadership and mentoring. Skills: Expert Programming: Advanced skills in JavaScript, Web Services, MySQL, XML, HTML, CSS, Angular.JS or similar. Workflow configuration and custom workflow creation. API-based integration with third-party systems. CMDB management and data integrity assurance. Strategic Debugging: Mastery in resolving complex technical problems. Version Control Mastery: Extensive use of Git or equivalent systems. Advanced Testing: Capable of conducting and leading performance testing efforts. Technical Leadership: Strong leadership in maintaining technical documentation. Technology Implementation: Skills in adopting and implementing the latest technologies. Continuous Improvement and CI/CD: Focus on process and performance improvements. Leadership & Strategy: Mentorship: Ability to mentor and guide junior engineers. - Maintain awareness of industry standards and best practices. Qualifications: - Bachelor s degree in Computer Science, Information Technology, or related field. - 10+ years of experience in ServiceNow development and administration. - Strong understanding of ServiceNow platform capabilities and architecture. - Experience with Agile practices, including sprint planning, code reviews, and retrospectives. - Excellent problem-solving skills and ability to work independently. - Strong communication and collaboration skills.

About Atlas Systems: Atlas Systems Inc. is a global software solutions company headquartered in East Brunswick, NJ. Since 2003, we ve delivered innovative products and services across Governance, Risk & Compliance (GRC), Healthcare, Technology, Procurement, and Enterprise Platforms to Fortune 1000 clients worldwide. Explore our offerings at www.atlassystems.com. Please click on the link below to apply for this position: https: / / atlas.bamboohr.com / careers / 457 Production Support Engineer (VB.NET/ASP.NET, SQL Server) Location: Bangalore (In-Office) Experience: 2 Years Job Type: Full-Time / Shift-Based Department: IT / Application Support Job Summary: We are looking for a proactive and technically sound Production Support Engineer with 2 years of experience in VB.NET, ASP.NET, and SQL Server. The role involves supporting critical business applications, handling incidents, troubleshooting issues, and ensuring application stability in a production environment. This is a full-time, shift-based role located in Bangalore (work from office). Key Responsibilities: Provide L1/L2 production support for VB.NET and ASP.NET applications. Monitor system and application logs to proactively identify and resolve issues. Analyze and troubleshoot SQL Server issues including queries, stored procedures, and performance tuning. Respond to incidents, service requests, and change requests within defined SLAs. Work closely with development, infrastructure, and QA teams to resolve application-related issues. Participate in shift rotations and on-call support as per team schedules. Maintain knowledge base and support documentation for recurring issues. Required Skills & Experience: Minimum 2 years of experience supporting VB.NET and ASP.NET applications. Solid hands-on experience with SQL Server writing/debugging queries, stored procedures, performance optimization. Familiarity with IIS, Windows Server environment, and application configuration. Strong problem-solving and troubleshooting skills. Experience with ticketing systems like JIRA, ServiceNow, or equivalent. Good communication skills and ability to coordinate with cross-functional teams. Preferred Qualifications: Exposure to 24x7 production environments. Awareness of ITIL processes (incident, problem, change management). Shift Details: Night shift and weekend support (as per business need). Availability for on-call support during off-hours when required. Education: Bachelors degree in Computer Science, Information Technology, or a related discipline.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 3-5 Years.

Required Skills: Oracle OBIEE version 12c (BIP Reports, OBIEE report/Analysis/Dashboards, scheduling reports, Data layer and RPD maintenance, web catalog maintenance. Oracle Database (tables, views, queries, functions, procedures) Oracle query performance analysis and fix. Good communications (email and oral) secondary skillsunderstanding scheduler and admin (OBI and BIP) functions, connection management. Debugging skills, understanding of reconciliation models or performing report to report comparison and validation. Design, Develop and unit test - OBI / BIP reports, schedules, Ad hoc analysis and dashboards. Design and Develop reconciliation model related reports. Assist in testing reports, query preparation and validation. Assist in production support activities for reports, data fixes and source data validation for ETL. Review and fix issues in reports Ability to work with ETL and application teams to review, fix and consult for solutions. Respond to and communicate with end users relating to issues / fixes and validations. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Must Have Skills: C/C++ in LINUX environment- hands on Job OOP's concepts understanding Multi-Threading concepts understanding (as Lane is multi-threaded) Socket Programming concepts (as Lane uses it in abundance) Experienced in Linux OS Knowledgeable on GDB debugger Shell scripting C++ development in LINUX OS preferable as Lane application is built on LINUX platform Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

\u2022 Designs, develops documents, tests, and debugs new and existing software systems and/or applications. \u2022 Participates in full development life cycle including requirements analysis and design. \u2022 Conducts software design meetings and analyses user needs to determine technical requirements. \u2022 Drives Proof of concept for new programs and platform initiatives in collaboration with Architects / Conduent Technology Innovation team. \u2022 Reviews technical specifications based on stated business requirements. \u2022 Serves as a technical expert/architect on the project being accountable for technical delivery of project. \u2022 Establishes and ensures design and code review process to ensure code quality. \u2022 Ensures product compliance to Non-functional requirements \u2013 Response time, Performance, Security, Usability and other Non-Functional Requirements. \u2022 Evaluates and ensures the product complies to regulatory & business requirements. \u2022 Plans for and manages application release and deployment roadmap and documentation. \u2022 Participates in RFP (Request for Proposal) technical solutioning and estimation in collaboration with Technology Solutions Management team. \u2022 Implements best practices and Software Development Life Cycle processes within the team. \u2022 Grooms and builds next layer of technical leadership in team. \u2022 Provides estimates, budgets, project flow, client updates and meeting expectations along with keeping up to team aspirations. \u2022 Works with team to address risk and implement mitigation plans. \u2022 Shares best practices across teams. \u2022 Provides feedback for performance appraisals of team members. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Must Have Skills: Minimum 6+ years of e xperience in support and operation process with below skills- DB PL/SQL Oracle SQL and PL/SQL (performance tuning of SQL queries) Servers Linux (must)- Understanding and through knowledge of Linux server environment (bash) Script Bash/Python/PL/SQL Application Server Apache Tomcat Production Support Troubleshoot application problems, analyse logs and provide details Good to Have Skills Report PowerBI /Webfocus report ETL tools ODI/OWB Good knowledge of system security, update OS process, analyse vulnerability, apply patches Communication Should have good analytical and communication skills. Create any necessary Documentation: Create necessary documentation as part of the support activity, RCA and process. Job Roles / Responsibilities\u202F Support running production application, validate data, validate data replication between multiple databases and data processing with client. Analyse application logs to validate if application is running as expected. Support QA Platformvalidate deployment package provided by dev team, deploy application to QA platform, validate application is running as expected in QA environment. Identified potential issues in QA and report to dev team. Develop required script which will help in day-to-day support activity LSQL - Procedures/Functions, bash/python scripts and Windows bat script. Deploy application to staging and production environment. Validate deployment, test application, debug application. Coordinate support activity across support team and getting job done. PL/SQL Development: Design, develop, and maintain PL/SQL packages, procedures, functions, triggers, and scripts. Write efficient and optimized PL/SQL code for business logic and data manipulation. Database Design and Management: Create and manage database objects such as tables, views, indexes, sequences, and synonyms. Normalize database schema and enforce data integrity using constraints. Understanding on OLTP and OLAP Performance Tuning: Analyze and optimize existing PL/SQL code and queries for performance. Use tools like SQL Trace, TKPROF, and Explain Plan to identify bottlenecks. Data Integration: Develop ETL (Extract, Transform, Load) processes using PL/SQL to migrate and transform data. Work with external systems for data import/export. Debugging and Troubleshooting Debug PL/SQL code and resolve run-time errors. Conduct unit testing and participate in integration testing. Collaboration with Other Teams Work with front-end and middleware developers to integrate PL/SQL logic with applications. Collaborate with data analysts, DBAs, and business analysts to understand data requirements. Support: Support production environments and handle on-call support for PL/SQL-based issues. Ability to check and simulate the production tickets and provide the fix in a timeline Shell Scripting: Monitoring the crontab jobs to validate the smooth process of daily loads Ability to write and understand the shell script Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job highlights \u202F4-year college degree in Computer Science or related field 5+ years of experience in Java and product support Ability to perform in-depth code reviews Responsibilities This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes Troubleshoot, research, and resolve major defects and inconsistencies in system functions The Senior Production Support Engineer at CNDT This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability. The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes. Troubleshoot, research, and resolve major defects and inconsistencies in system functions. Respond quickly to system monitors\u202Falerts\u202Fescalations\u202Fand outages. Provide 24/7 on-call support on a rotating schedule. Study software documentation to understand applications for maximum support. Analyze statistics and incidents to develop availability improvement plans. Collaborate with peers and vendors to design technical solutions for complex issues. Focus on service restoration and reducing Mean Time To Restoration (MTTR). Guide and direct other production support resources. Maintain space requirements on servers. Master the skill set required for supporting designated applications and systems. Comprehend proprietary systems and updates. Act as Subject Matter Expert (SME) for designated systems. Communicate service disruptions to management and take initial damage control measures. Perform routine maintenance on application servers and track system performance. Identify opportunities for process improvements and act on them. Provide outage and service restoration details for root cause analysis. Deliver excellent service to Production Support clients and business partners. Lead and coordinate teams during system/application outages. Attend project meetings and provide input to project planning. Adapt communication skills to positively impact application teams. \u202F Requirements 4-year college degree in Computer Science or related field. 5+ years of experience in Java and product support. Ability to perform in-depth code reviews. Experience mentoring junior developers. Experience with Spring Boot 2 or 3. 5+ years working with Linux OS 3+ years of monitoring and optimizing Linux OS/system hardware. 5+ years of experience with scripting languages (shell, Perl, Python, Ruby). \u202F Nice-to-have Java 17 and up preferable. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.

Career Category Information Systems Job Description What you will do Let s do this. Let s change the world. In this vital role you will be responsible for designing, developing, and maintaining software applications and solutions in the Regulatory and Clinical Trial submission product team that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers supporting applications like docuBridge Suite from Lorenz, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. The ideal candidate will have a solid background in regulatory submissions, along with innovative and ground-breaking experience. Roles & Responsibilities: Collaborate with internal Regulatory Operations collaborators and vendor partner (Lorenz) to ensure accurate interpretation of requirements, delivery of compliant submissions, and successful deployment of the solution. Collaborate with multi-functional partners including Regulatory Affairs, Quality Assurance, IT Security, and vendor teams to gather detailed business requirements and translate them into scalable, compliant technical solutions. Define and manage project plans, timelines, resource allocation, and key achievements to ensure end-to-end project execution - from system assessment, procurement, configuration, validation, release, to post-production support. Drive validation and compliance readiness by overseeing the development of validation plans, IQ/OQ/PQ protocols, and related documentation as per GXP, 21 CFR Part 11, and Annex 11 guidelines. Ensure regulatory submission readiness by enabling structured document authoring workflows, lifecycle management, and integration with content sources such as Regulatory Veeva Vault. Oversee user access controls, role-based privileges, and audit trail configurations to ensure system integrity and security are maintained. Own the change control process for the submission system by aligning with ITIL standards and ensuring traceability for all updates, patches, and configuration changes. Develop training materials and conduct hands-on user training to onboard regulatory users and business owners, ensuring effective adoption of the system. Monitor production performance and work with Lorenz to solve issues, ensuring timely resolution of incidents with minimal impact on business continuity. Lead continuous improvement initiatives to enhance system usability, performance, and regulatory compliance alignment. Track KPIs and provide regular status updates to leadership and steering committees on system performance, user adoption, and submission throughput. Contribute to technology roadmap planning by finding opportunities for tool upgrades, integration with newer modules (e. g. , Lorenz eValidator), and regulatory intelligence platforms. Act as the SME for structured submissions and represent the function during audits, inspections, and regulatory reviews. Possesses strong rapid prototyping skills and can quickly translate concepts into working code. Demonstrate adaptability to agile methodology, ensuring flexibility and responsiveness to changing project requirements. Manage and lead teams effectively, fostering collaboration and productivity. Use Jira and ServiceNow for project tracking, issue resolution, and service management. Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations Stay updated with the latest trends and advancements Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications. Develop and maintain monitoring tools and dashboards to track system health, performance, capacity and availability Respond to and resolve incidents promptly, conducting root cause analysis and implementing preventive measures Implement and maintain security measures to protect systems from unauthorized access and other threats What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years Computer Science, IT or related field Preferred Qualifications: Functional Skills: Must-Have Skills Demonstrate a deep understanding of pharma industry regulations and compliance requirements for, including FDA and EUCTR. Have excellent knowledge of submission publishing systems like Lorenz s docuBridge application and Regulatory Veeva Vault. Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation and fostering the development of talent. Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. Experience in applying technology best practice methodologies such as Scaled Agile (SAFe) and ITIL. Exceptional collaboration, communication, must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. Possess strong knowledge of information systems and network technologies. Good-to-Have Skills: Strong knowledge of eCTD specification and highly regulated (GxP) systems Experience in a leadership role within a pharmaceutical or technology organization Extensive experience in the software development lifecycle of GxP Systems. Experience using and adoption of Scaled Agile Framework (SAFe) Strong analytical/critical-thinking and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment. Established business partnerships and IS governance practices involving senior business stakeholders Broad working knowledge of key IS domains and layers Professional Certifications (please mention if the certification is preferred or mandatory for the role): ITIL (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Veeva Vault platform (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Equal opportunity statement We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodatio What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com .

We are seeking an experienced and technically strong Probe Card and Boards Design Lead to drive the development of probe cards, load boards, and interface hardware for ATE-based testing of SoCs, MCUs, and mixed-signal ICs. The ideal candidate will have deep expertise in board-level hardware design, probe card specifications, signal/power integrity, and vendor coordination, with the ability to lead a cross-functional team through development, validation, and production support. Key Responsibilities: Own the end-to-end design and development of probe cards and test interface boards (load boards, DUT boards) for wafer-level and package-level ATE testing. Define probe card specifications based on die pad layout, test requirements, and ATE platform constraints. Collaborate with DFT, validation, and product engineering teams to capture test interface needs and ensure compatibility with test plans. Perform board-level schematic and layout reviews for signal integrity, power integrity, and mechanical constraints. Coordinate with probe card vendors and OSAT partners for fabrication, delivery, and debug. Drive characterization of signal paths, trace impedance, and routing quality for high-speed interfaces (e. g. , LPDDR, PCIe, USB). Define test socket, pogo pin, connector, and mechanical fixture requirements. Lead bring-up, debug, and issue resolution of probe cards and load boards on ATE (Teradyne UltraFlex, Advantest T2000, etc. ). Manage timelines, design reviews, and hardware readiness for silicon validation milestones. Qualifications B. E. /B. Tech or M. E. /M. Tech in Electronics or Electrical Engineering. 13+ years of experience in ATE hardware interface design, probe card development, or board-level hardware design. Strong knowledge of probe card technologies (MEMS, vertical, cantilever), pitch considerations, and DUT layout alignment. Proficient in PCB design tools (e. g. , Cadence Allegro, Mentor Xpedition) and schematic capture. Experience with high-speed signal routing, power delivery, controlled impedance, and board stack-up. Solid understanding of ATE platform requirements (e. g. , load board layer count, impedance control, pin mapping). Familiarity with mechanical design constraints and fixture interface. Hands-on experience in lab debugging and ATE test floor support. Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas employs roughly 21, 000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what s next in electronics and the world.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must Have Skills: Minimum 6+ years of e xperience in support and operation process with below skills- DB PL/SQL : Oracle SQL and PL/SQL (performance tuning of SQL queries) Servers : Linux (must)- Understanding and through knowledge of Linux server environment (bash) Script : Bash/Python/PL/SQL Application Server : Apache Tomcat Production Support : Troubleshoot application problems, analyse logs and provide details Good to Have Skills Report : PowerBI /Webfocus report ETL tools : ODI/OWB Good knowledge of system security, update OS process, analyse vulnerability, apply patches Communication: Should have good analytical and communication skills. Create any necessary Documentation: Create necessary documentation as part of the support activity, RCA and process. Job Roles / Responsibilities: Support running production application, validate data, validate data replication between multiple databases and data processing with client. Analyse application logs to validate if application is running as expected. Support QA Platform: validate deployment package provided by dev team, deploy application to QA platform, validate application is running as expected in QA environment. Identified potential issues in QA and report to dev team. Develop required script which will help in day-to-day support activity LSQL - Procedures/Functions, bash/python scripts and Windows bat script. Deploy application to staging and production environment. Validate deployment, test application, debug application. Coordinate support activity across support team and getting job done. PL/SQL Development: Design, develop, and maintain PL/SQL packages, procedures, functions, triggers, and scripts. Write efficient and optimized PL/SQL code for business logic and data manipulation. Database Design and Management: Create and manage database objects such as tables, views, indexes, sequences, and synonyms. Normalize database schema and enforce data integrity using constraints. Understanding on OLTP and OLAP Performance Tuning: Analyze and optimize existing PL/SQL code and queries for performance. Use tools like SQL Trace, TKPROF, and Explain Plan to identify bottlenecks. Data Integration: Develop ETL (Extract, Transform, Load) processes using PL/SQL to migrate and transform data. Work with external systems for data import/export. Debugging and Troubleshooting Debug PL/SQL code and resolve run-time errors. Conduct unit testing and participate in integration testing. Collaboration with Other Teams Work with front-end and middleware developers to integrate PL/SQL logic with applications. Collaborate with data analysts, DBAs, and business analysts to understand data requirements. Support: Support production environments and handle on-call support for PL/SQL-based issues. Ability to check and simulate the production tickets and provide the fix in a timeline Shell Scripting: Monitoring the crontab jobs to validate the smooth process of daily loads Ability to write and understand the shell script People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Works effectively with the Technology Teams to define and identifying the quick solutions for project tasks. Own the planning, development, and project execution for GTRF projects. Uses different approaches to estimate timescales, effort and costs for production efforts. Defines business acceptance criteria and obtains sign-off prior to go-live. Implements a well-structured approach for production defect management and incident reporting. Make use of appropriate testing tools and services where appropriate. Manage and follow up escalations from initiation to closure. Provide necessary corrective action plan to bring quality up to client s expectation. Build trusting relationships with stakeholders by consistently meeting and delivering upon their business needs; demonstrating and being respected for your domain knowledge. Manage communication with all internal and external stakeholders like Senior management within IT and Business. Ability to quantify and translate progress, issues and risks into meaningful metrics. Monitor, drive and report testing progress through test metrics; keep project stakeholders informed of test progress, issues and risks. Production support and reporting. Provide regular updates of incident, ticket progress and outstanding issues. Requirements To be successful in this role, you should meet the following requirements: Minimum of 7+ years of experience in Development, Production support, STRONG domain/business knowledge with experience in Commercial banking. Knowledge of Trade business Hands on experience on Java, Springboot , React/Node JS . Experience on Web Services (REST, SOAP). Knowledge of XML, Flat Files (CSV, Fixed-Width) and SQL. Good knowledge and working experience in agile / scrum methodologies Good analysis and trouble shooting skills. Good interpersonal and communication skills as he/she has to work in global environments. Proven ability to define and build architecturally sound solution designs Demonstrated ability to rapidly build relationships with key stakeholders Proven working experience of designing and building automation framework Proven expertise in managing multiple-stack holder simultaneously. Strong communication skills and documentation skills, Professional in oral and written English Good planning skills and quick response for the change Strong analytical and problem-solving skills, able to work independently, effectively, proactively and under pressure against multiple deadlines. Enthusiastic and self-motivated with excellent time management skills and strong initiative Should be flexible of working across multiple time zones. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Works effectively with the Technology Teams to define and identifying the quick solutions for project tasks. Own the budget planning and project execution for GTS projects. Uses different approaches to estimate timescales, effort and costs for production efforts. Defines business acceptance criteria and obtains sign-off prior to go-live. Implements a well-structured approach for production defect management and incident reporting. Make use of appropriate testing tools and services where appropriate. Manage and follow up escalations from initiation to closure. Provide necessary corrective action plan to bring quality up to client s expectation. Build trusting relationships with stakeholders by consistently meeting and delivering upon their business needs; demonstrating and being respected for your domain knowledge. Manage communication with all internal and external stakeholders like Senior management within IT and Business. Ability to quantify and translate progress, issues and risks into meaningful metrics. Monitor, drive and report testing progress through test metrics; keep project stakeholders informed of test progress, issues and risks. Production support and reporting. Provide regular updates of incident, ticket progress and outstanding issues. Requirements To be successful in this role, you should meet the following requirements: Minimum of 7+ years of experience in budget planning , project planning , support, STRONG domain/business knowledge with experience in Commercial banking. Knowledge of Trade business Good knowledge and working experience in agile / scrum methodologies Good analysis and trouble shooting skills. Good interpersonal and communication skills as he/she has to work in global environments. Demonstrated ability to rapidly build relationships with key stakeholders Proven expertise in managing multiple-stack holder simultaneously. Strong communication skills and documentation skills, Professional in oral and written English Good planning skills and quick response for the change Strong analytical and problem-solving skills, able to work independently, effectively, proactively and under pressure against multiple deadlines. Enthusiastic and self-motivated with excellent time management skills and strong initiative Should be flexible of working across multiple time zones. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Business Analyst. In this role, you will: Reviewing the content and identifying whether the EPIC contains all the minimum content so that techonology can begin the estimation process. Guarantees that the production of the User Stories delivers the to be business process and produces these alongside the Business Analysts and relevant SME s. Ellicates the User stories through various techinques such as focussed workshops. Assures the translation of the architecture design solution through ownership of the Acceptance criteria and analyses the customer journey. Produces all documentation to support the Acceptance criteria such as system flow (product journey), Mock ups (UI), historic documentation Data dictionaries, update to component descriptions. Assess all User Stories for component impacts and provide estimates for analysis completion Secure the approval of Acceptance criteria by SMEs/ BA s Write and produce test script scenarios for User Stories Execute test scripts in the appropite environment documenting findings and raising defects if required Attend all analyst stand ups to undersand upcoming change from other PODs and communicate the impact of their current POD to the rest to Analyst team. Assures delivery through the entire life-cycle of the project of user requirements through to live. As part of a rota analysts are required to provide production support during the week and for go live weekends. Creating and maintaining postive and engaging stakeholder relationships. Provides expertise in process and a low level understanding of multiple areas, such as: disciplined Agile software delivery, production support processes, Defining and tracking metrics and Performance Indicators for the product as required Contribute towards setting the business / system analysis best practices/standards within the KYC team and strive to make the KYC Analysis team a Centre of analysis excellence. Understands risk exposure to the technology and help senior colleagues manage it. Driving measurable continuous improvement into all delivery environments across all disciplines. Requirements To be successful in this role, you should meet the following requirements: Proven experience of analysis in an investment bank working in the KYC domain Has expertise in Agile engineering practices (e. g. Scrum, Kanban, LEAN) as well as Disciplined Agile Analytical skills, with ability to recognize areas for development. Proven experience in change and problem-solving management. Exposure and success working within a matrix organization model. Knowledge of financial services, particularly in a Corporate Banking environment is highly desirable. Evidence of process re-engineering Evidence contribution towards technology build and implementation. Evidence of strategy design implementation with sound understanding of internal / external business environment. Evidence of having taken difficult decisions in a complex operational environment Experience in process mapping / Re-engineering. Excellent understanding and working knowledge of quality / productivity enhancing tools and techniques. Experience on Business re-engineering activities is highly desirable Previous experiences in Global banking and Markets would be beneficial. ESSENTIAL SKILLS/COMPETENCIES Strong Analytical skills, with ability to recognize areas for development. Translates ideas into concrete work activities, so developers can work on these requirements. Contributes to improvements through innovative solutions, approaches, products or services. Communicates ideas, views, and concerns effectively and respectfully and actively participates in exchanges of ideas with others Good interpersonal skills; strong relationship management capabilities Ability to develop effective networks by seeking out opportunities for collaboration Able to work as part of a team and independently under minimal supervision Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now. com)

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant specialist In this role, you will: Java backend developer need to own the E2E development cycle Has prior hands-on experience around any CI-CD tooling. Candidate should be able to build a CI-CD pipeline independently for a new service / component. Always considers implementing Security around functionalities / services / endpoints Aware of working in Devops POD and expected to do production support on rotation basis Requirements To be successful in this role, you should meet the following requirements: Strong Java 7+ Hands-on work experience. Strong Hands on with Hibernate/JPA. Must be able to debug the existing code, extend the functionality and/or fix issues if any. Ability to write REST APIs using Spring Boot Can write Junit & sensible tests to verify functionalities and endpoints. Good knowledge of Micro services architecture. Must have good understanding of database queries. Good to have exposure to postgres. Any cloud application E2E development knowledge Technical Skills Required: Java8, Junit, Spring Boot Micro services, Restful Webservices API, Spring Batch, React Js, Hibernate and Spring JPA, SQL Exposure to google cloud You ll achieve more when you join HSBC. .