Production Support Engineer

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About the job:

We are looking for a Production Control Analyst who is proficient with the use of the CA-7 or equivalent scheduling application and JCL. Production Process Support (PPS) team responsible for ensuring business continuity by providing production support, IT infrastructure maintenance, and day-to-day first-line support to all employees during regular business hours. Any downtime in the client's business would have a huge impact on their customer service.

Know your team:

Technology Solution Center,

Infinity Program

Responsibilities:

• Analyze and adjust daily, weekly, monthly job streams to maintain schedules as required by application owner.
• Strong skills on the Unix Shell scripting.
• Log into to Unix/Linux environment to check Mainframe File transfer protocols.
• Follow the appropriate schedules and check-off sheets and monitor all the production systems running to ensure they are completed successfully and run in the proper sequence.
• Coordinate all end user requests for AD HOC jobs, special production runs (implementing new applications, procedures or yearend work etc. assuring they run on specific timetables achieving the desired results.
• Assist with troubleshooting follow up and resolving processing abends.
• Analyze all production abends preventing daily schedules from completing successfully and follow up with the end users.
• Reporting status of daily work, problems, projects. Communicate all pertinent scheduling info to all involved groups.

Requirements:

• Strong skills in CA-7 batch monitoring and scheduling techniques for a multiplatform environment, or any other equivalent scheduling tool.
• Extensive knowledge of batch processing and experienced in resolving batch abends like SB-37,SE-37, Catalog issues, JCL errors. Providing immediate fixes and submitting the job from CA-7-CA11
• Knowledge in TSO, ISPF, FileAID, SPOOL.
• Strong skills in Unix Shell scripting.
• Knowledge and experience in Endevor / any version control tool
• Have knowledge / experience in service management application such as Service-Now.
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
• Strong interpersonal skills with the ability to build client relationship/rapport quickly.

Good To Have:

Candidates having these extra skills on their resumes have an added advantage:

• Having scripting knowledge/experience is a plus.

About the Company:

ValueMomentum is a leading solutions provider for the global property and casualty insurance industry. The company helps insurers stay ahead with sustained growth and high performance, enhancing stakeholder value and fostering resilient societies. Having served over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on the insurance industry.

Benefits:

We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are:

• Competitive compensation package.
• Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development.
• Comprehensive training and certification programs.
• Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.

If you are interested in the above role, kindly fill in the details below or share your updated resume to Suresh.Tadi@valuemomentum.com

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