Production Support Engineer

Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
• Interface with clients and other technology teams to provide governance and control around the production environment.
• Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment.
• Act as a primary escalation/communication point between Application development teams and Business Units.
• Initiate, grow and shape processes, procedures and strategies to make the team more efficient.

Required Skills:

• Strong coding/scripting skills : Python / Perl / Shell (Any Two)
• Strong debugging and problem solving skills.
• Exposure to highly Distributed, High availability, Fault tolerant Systems.
• Deep understating of Database Concepts, SQL Queries and Database Performance.
• Experience working with application Monitoring/Alerting Tools (Splunk, AppDynamics, Elastic Search etc.).
• Understanding of schedulers (Autosys, Control M etc.).
• Experience in building and maintaining Production and/or Non-Production environments.
• Experience in development tools (GIT, Jenkins, Ansible, Puppet etc.).

Good to have skills:

• Cloud technologies such as AWS, Azure or GCP.
• Working knowledge of any NoSQL databases.
• Knowledge of Micro Service architecture, pub/sub Messaging Queues, Containerization.
• Experience in financial services / products.