Production Support Engineer

Job Title:

Location

Budget

Years of Exp:

Job Summary:

• We are seeking a skilled Production Support Engineer with hands-on experience in Guiding Care (care management platform) and .NET technologies.
• The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET.

Key Responsibilities:

• Provide production support for applications built on the .NET framework integrated with the Guiding Care platform.
• Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows.
• Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems.
• Analyse recurring issues and implement root cause fixes and preventative measures.
• Maintain documentation related to incident management, known errors, and system configurations.
• Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems.

Required Skills:

• 6 years of experience in .NET application support and development (.NET Core, C#, ASP.NET, Web API).
• Strong exposure to Guiding Care or other care management systems in a healthcare domain.
• Solid understanding of SQL Server, stored procedures, and database performance tuning.
• Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc.).
• Ability to debug application logs, identify integration issues, and suggest fixes quickly.