Product Training Manager

Anchanto - Hiring for Product Training Manager

Key Responsibilities

• Training Program Development
• Design comprehensive training curricula for sales, customer success, partners, and end-users.
• Create engaging materials: presentations, videos, e-learning modules, job aids, and assessments.
• Collaborate with Product & Engineering to align training with the latest product updates.
• Define learning objectives and competency frameworks aligned with business outcomes.
• Build certification programs with competency validation and tracking systems.
• Training Delivery & Management
• Conduct training sessions (in-person, virtual, hybrid).
• Manage LMS and ensure up-to-date content availability.
• Partner with SMEs for technical training modules.
• Facilitate train-the-trainer sessions to scale global delivery.
• Evaluate training effectiveness through assessments and learner feedback.
• Stakeholder Collaboration
• Stay aligned with Product Management on upcoming releases and roadmap changes.
• Identify training needs via collaboration with Sales, CS, Marketing, and L&D teams.
• Gather direct feedback from customers and partners.
• Support sales enablement with targeted product training content.
• Program Strategy & Optimization
• Analyze training effectiveness through KPIs, learner outcomes, and surveys.
• Continuously optimize content based on learner insights and adoption metrics.
• Research new training tools and implement best practices.
• Develop and manage training budgets, vendors, and third-party tools.
• Content Management & Quality Assurance
• Maintain centralized training content library and version control.
• Establish review and approval workflows for all materials.
• Ensure alignment with brand, quality, and accessibility standards.
• Retire or archive obsolete content based on product lifecycle.
  

Qualifications

• Bachelor's degree in Education, Instructional Design, Business, Marketing, Engineering, or related fields.
• 3–5 years of experience in training development and delivery (preferably SaaS/tech).
• 2+ years in product or technical training programs.
• Experience working cross-functionally with Product, Sales, and Customer Success.
• Proficient in LMS platforms, e-learning authoring tools (e.g., Articulate, Adobe Captivate).
• Strong presentation, facilitation, and communication skills.
• Familiarity with instructional design and adult learning principles.
• Basic video production/editing skills.
• Proficiency in MS Office Suite.
• Strong project management and organizational skills.
• Analytical mindset with the ability to measure learning impact.
• Customer-focused with excellent interpersonal skills.
• Comfortable in fast-paced, evolving product environments.