Product Training Manager

As a Manager of Product Training specializing in ATM, Recyclers, and Cash Automation Devices, you will be responsible for designing and delivering technical and operational training programs. With over 8 years of experience in the field, you will play a crucial role in providing training to internal teams, clients, and service engineers. Your deep product knowledge, technical expertise, and the ability to simplify complex concepts will be essential for effective learning. Your primary responsibilities will include designing and conducting comprehensive training programs for ATMs, recyclers, and cash automation devices. You will develop technical training manuals, SOPs, and user guides to ensure proper equipment usage and maintenance. Additionally, training field service engineers, banking professionals, and internal teams on product functionalities, troubleshooting, and best practices will be a key part of your role. In terms of content creation and process documentation, you will be required to create structured training content such as presentations, e-learning modules, and interactive training materials. Developing step-by-step process documentation to assist technicians and end-users in handling and maintaining devices will also be part of your responsibilities. Keeping training content updated to reflect new product features and regulatory changes is crucial. Collaboration with stakeholders and vendors is another important aspect of the role. You will work closely with product management, R&D, and operations teams to understand training needs. Liaising with OEMs, vendors, and technology partners to ensure accurate and up-to-date product knowledge will be essential. Conducting client training programs to enhance product adoption and customer satisfaction will also be part of your responsibilities. Ensuring training effectiveness and continuous improvement is key. Implementing assessment tools and feedback mechanisms to measure training effectiveness, identifying skill gaps, and continuously improving training methodologies are important tasks. Utilizing Learning Management Systems (LMS) to track training completion and employee progress will be part of your routine. Key skills and competencies required for this role include strong expertise in ATM, recyclers, and cash automation technology, hands-on experience in hardware/software troubleshooting and technical training, excellent content development, process documentation, and presentation skills, proficiency in using training tools, LMS platforms, and digital learning methodologies, the ability to translate complex technical concepts into easy-to-understand learning modules, and strong stakeholder management skills with the ability to collaborate with cross-functional teams. To qualify for this role, you should have a Graduate/Postgraduate degree in Engineering, IT, Electronics, or a related field. Additionally, certification in Training & Development, Technical Writing, or Instructional Design would be a plus.,