Product Support Specialist

Job Description

Hey there! 👋 Glad you found this JD—trust me, it’s worth reading till the end! If you love solving problems, helping customers, and working with a global SaaS company that’s growing fast, you’re in the right place. About Saleshandy We’re building a future-ready outreach platform that eliminates manual work and helps businesses generate more leads—efficiently and at scale. Bootstrapped yet profitable since 2016, we’re a 65+ member team serving 4,000+ customers worldwide. Our customer team is expanding! If you have a customer-first mindset, love engaging via chat & email, and want to be part of a fast-paced, problem-solving squad—we need YOU! What You’ll Be Doing Assist customers via chat & email—solving issues and making their journey smooth Conduct live sessions & onboarding calls to guide users through the platform Educate customers on features, best practices & potential upgrades Troubleshoot technical issues and provide quick, effective solutions Be a problem-solver—identify pain points & work with the team to improve user experience Drive customer retention—proactively help users succeed with our product Work cross-functionally with product, sales & marketing to enhance our offering What Makes You a Great Fit? Excellent communication (especially written) & problem-solving skills Experience in chat/email support & handling queries effectively Passion for helping customers & a growth mindset Ability to simplify complex topics & explain them in a user-friendly way Self-motivated, proactive & adaptable to new tools and tech Familiarity with customer success & retention strategies is a bonus! Why Join Saleshandy? Work with customers across the globe Growth opportunities—scale into leadership roles as we expand Open culture—your ideas matter! Personal development budget for books, courses & conferences Health insurance allowance for peace of mind Annual team retreats—last one was in Udaipur! The Hiring Process 1️. Apply & answer pre-screening questions (Be yourself!) 2️. Chat with the Hiring Manager 3️. Work on a small assignment 4️. Final call with the Reporting Manager 5️. Job offer & welcome to the Ikigai tribe! Show more Show less