Product Support Engineer

Job Title: Production Support Engineer Location: Chandigarh Department: Technology / Engineering Reports To: Technical Lead / Engineering Manager Job Summary: We are looking for a talented and motivated Production Support Engineer to join our rapidly growing team in Chandigarh. You will work closely with global engineering and development teams to ensure seamless deployment and continuous support of our technology infrastructure. This role requires strong analytical skills, database expertise, and a proactive mindset to ensure system stability, resolve production issues, and improve operational efficiency. Key Responsibilities: Provide hands-on support for production environments, ensuring high availability and smooth operation. Handle production support shifts and respond to off-hour emergencies. Develop and execute complex MySQL/SQL Server queries for reporting, analysis, and troubleshooting. Monitor system performance and automate routine processes to optimize reliability. Analyze technical issues, identify root causes, and resolve problems by understanding both business operations and technical architectures. Collaborate with cross-functional teams to test and implement changes in production and test environments. Create and maintain clear documentation of all operational and support procedures. Estimate effort for assigned tasks and support requests. Work on complex issues requiring in-depth technical analysis and solution development. Requirements: Bachelor’s degree in Computer Science, Engineering, or related field. Proven experience in a production support or infrastructure operations role. Proficiency in MySQL / SQL Server – database development and administration. Strong troubleshooting and problem-solving skills. Willingness to work in shifts and handle production emergencies. Experience with process automation and scripting is a plus. Excellent communication and collaboration skills. Preferred Skills: Knowledge of monitoring tools and incident management systems. Experience in managing deployments and change control in a production environment. Ability to work independently and handle multiple priorities in a fast-paced environment. Job Type: Full-time Job Type: Full-time Pay: Up to ₹600,000.00 per year Benefits: Food provided Leave encashment Paid sick time Provident Fund Shift: Night shift US shift Work Days: Monday to Friday Ability to commute/relocate: Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required) Experience: Product Support : 2 years (Required) SQL: 2 years (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person Expected Start Date: 30/06/2025