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Capgemini
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Product Support

Product Support

Capgemini

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

service delivery stakeholder management customer service subject matter expertise client satisfaction knowledge sharing procurement services business intimacy p2p processes process adherence problemsolving process improvements procurement policies transformation projects

Work Mode

On-site

Job Type

Full Time

Job Description

As a Procurement Services Lead, you will be responsible for overseeing the delivery of client-focused procurement services and continuously working towards enhancing them. You will play a crucial role in meeting service KPIs by executing various time-sensitive activities with a focus on compliance, quality, and efficiency. Building strong business relationships with local stakeholders will be a key aspect of your role, and you may also lead or support other team members in addressing operational issues within your area of expertise. Key Responsibilities: - Providing services as per the Service Delivery scope to achieve specific KPIs. - Supporting the delivery of procurement services to the business. - Maintaining a proactive approach towards clients and stakeholders. - Having a foundational understanding of the stakeholder community in your work area. - Managing relationships effectively with stakeholders. - Understanding P2P processes and having knowledge of cross-functional work. - Monitoring process adherence and escalating issues when necessary. - Coordinating and supporting junior professionals in process adherence and problem-solving. - Identifying, reporting, and contributing to process improvement initiatives. In addition to the specific role overview, some general responsibilities and accountabilities include: - Ensuring daily activities are carried out correctly and timely in alignment with procedures and KPI targets. - Demonstrating knowledge of relevant processes and procedures. - Ensuring process compliance within your work area. - Providing customer-focused service to clients by responding promptly to requests and queries. - Collaborating with local stakeholders to address day-to-day activities. - Offering subject matter expertise to support team members. - Supporting junior professionals in their daily tasks and working towards common objectives. - Adhering to procurement policies and processes while striving for process simplification and improvement. - Seeking opportunities to enhance client satisfaction and sharing knowledge with the team. - Supporting transformation projects and related activities. Qualifications Required: - [To be completed as per the provided job description] (Note: The qualifications section is not provided in the given job description and needs to be completed accordingly.),

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Product Support