Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Client Services Executive NIIT

3.0 - 7.0 years

0 Lacs

haryana

On-site

As an Executive Client Services at NIIT, your primary role is to ensure the achievement of overall business and learning goals for a defined region(s) or business unit(s). You will be responsible for coordinating and scheduling arrangements for the delivery of training programs, events, and workshops, including all logistical support. Managing and coordinating multiple tasks and detailed activities in a time-intensive work environment will be crucial for success in this role. Your accountability lies in fostering deep stakeholder engagement, driving business intimacy, and promoting collaboration for the delivery of learning and business strategies. Your responsibilities will include closely collaborating with regional delivery managers to provide service excellence, working with NIIT program managers and project managers to ensure service levels are met, and participating in performance review meetings on both regional and global levels. You will also contribute to defining operational processes for continuous improvements and adherence to service level agreements, build strong partnering relationships with NIIT and client regional stakeholders, and efficiently manage large sourcing requirements in the region. Engaging with key suppliers, educating and guiding service requestors, managers, and functional capability leads on process systems & processes, as well as the value of using NIIT services, new learning methodologies, and architecture are also key aspects of your role. Providing support and meaningful engagement to regional HR stakeholders in tailoring requirements, reviewing supplier performance, and ensuring quality standards are met are essential duties. Additionally, you will provide updates to regional delivery managers and key business stakeholders on supplier engagements, offer onsite support to operations teams as needed, and ensure that onsite training event activities are conducted as per the Event Readiness Process/System. Your tasks will involve managing training logistics, ensuring the setup of training facilities with necessary equipment, coordinating with instructors and vendors, arranging training materials and refreshments, monitoring training activities completion, and calibrating with Remote Coordinators for any changes/updates in the training event/program. You will also be responsible for communicating with venue staff/vendors, escorting external instructors, participating in program kick-offs, administering program briefings, and communicating with internal and external vendors. To excel in this role, you are expected to be a graduate with a minimum of three to four years of experience working onsite at large corporate customer locations. You should have a minimum of three years of experience working in a matrix reporting structure, familiarity with NIIT delivery and strategic sourcing practices, and experience in managing sourcing activities that yield cost savings. A proactive approach to delivering solutions, innovativeness, commercial awareness, effective negotiation skills, and customer focus are desired qualities that will enable you to deliver outstanding results.,

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