Product Specialist

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Job Summary

Product Specialist

Role & Responsibilities

• Act as the primary product expert for our HR SaaS solutions, understanding features, capabilities, and best-use scenarios.
• Collaborate with clients and internal teams to gather requirements, provide product demonstrations, and address technical and functional queries.
• Translate business requirements into technical specifications and user stories.
• Work closely with product managers and developers to relay client feedback, identify feature enhancements, and contribute to product roadmaps.
• Support the sales team by participating in pre-sales activities, conducting product workshops, and providing solution expertise.
• Drive agile ceremonies: sprint planning, reviews, retrospectives, and backlog grooming.
• Develop and maintain product documentation, FAQs, and user guides.
• Train and enable internal stakeholders (e.g., sales, support teams) on product updates and positioning.
• Identify, track, and mitigate risks throughout the product lifecycle.
• Partner with UX/UI, QA, marketing, and customer support to ensure successful product launches.
• Monitor product performance and user feedback to inform continuous improvement.
• Stay current on industry trends, competitor products, and emerging technologies.
  

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced technical degree is a plus.
• 2+ years of experience as a Product Specialist or in a similar role within SaaS, specifically in HR technology.
• Deep understanding of SaaS delivery models and HR processes.
• Proven ability to work with engineering teams and understand software development concepts (APIs, microservices, system architecture).
• Strong communication skills with the ability to translate technical concepts for non-technical audiences.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively across functions in a fast-paced environment.
  

Preferred Qualifications

• Experience working with cloud infrastructure (AWS, GCP, Azure).
• Background in data analytics, AI/ML, or enterprise software.
• Familiarity with DevOps practices and CI/CD pipelines.
• Product lifecycle experience: from ideation to launch and post-launch iteration.
  

Why Join BYLD

Perks & Benefits:

• Learn directly from industry experts with 20+ years of experience
• Opportunity to work in a dynamic and collaborative environment.
• Professional development and growth opportunities.
• Gain experience in world class management practices
• Insurance Benefits (Medical and Accidental) for all employees
• Multi-level Rewards programs for all employees
  

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