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Product Specialist

Product Specialist

Tracxn

3 - 6 years

20 - 25 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

usage sales market intelligence technical sales investment banking troubleshooting client onboarding technical support private equity sales support

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

API Proficiency

Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization

Work with the product team to see if the client requirements can be solved

Technical Sales Support

Own the sales pipeline of clients interested in the API offering

Work closely with the prospects to understand their needs and integration requirements

Assist in crafting technical aspects of sales proposals and presentations

Client Onboarding

Assist clients in testing API integrations in a sandbox environment

Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation

If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client

Post-Integration Assistance

Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise

Offer guidance on optimizing API usage and integrating new features or updates Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

Bachelors degree in Engineering with 3 to 6 years of work experience Good understanding of how to work with APIs

Data transformation

Prior experience in customer-centric roles is desirable

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Tracxn

Venture Capital and Private Equity Principals

Bengaluru Karnataka

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Product Specialist