Product Solution Engineer

Why This Role Matters

We are looking for a hands-on

Product Solution Engineer

(TechOps Specialist) who will be the on-ground owner for all L1 operational and technical interactions with our partner Bank for Credit Card program. This role ensures smooth day-to-day functioning of systems, timely issue resolution, and clear visibility of operational health.You will act as the first line of defence—troubleshooting issues raised by the Bank’s CX, IT, and Product teams, validating system behaviour, and ensuring all critical batch processes and EOD activities run seamlessly.The Hats You Will Wear

• Serve as the primary on-site contact for resolving L1 issues raised by Bank CX, IT, and Product teams.
• Perform initial triaging, log issues in internal systems, and escalate to L2/L3 teams with full context when needed.
• Validate API flows, card lifecycle events, transaction behaviour, and system outputs in real time.
• Conduct and report health checks across all credit card systems, including, but not exhaustive, batch jobs, settlement cycles, recon files, EOD processes, card lifecycle events (issuance, activation, billing triggers, etc.)
• Monitor scheduled jobs and ensure timely completion; flag anomalies proactively.
• Collaborate daily with internal Engineering, Product, and Ops teams for resolution of Bank-reported issues.
• Provide structured updates to Bank stakeholders on issue status, RCA, and next steps.
• Maintain clear documentation of issue trends and share insights to improve system stability.
  

The Perfect Fit

• 1-3 years of experience in TechOps, Support Engineering, Product Operations, or L1/L2 Support, preferably from fintech/BFSI.
• Strong understanding of APIs, logs, SQL basics, and system debugging.
• Experience with card systems, loan systems, or payments infrastructure is a plus.
• Comfortable working on-site with external stakeholders.
• Excellent communication, problem-solving, and coordination skills.
  

Why Vegapay?

Joining Vegapay means becoming part of a mission-driven team that’s shaping the future of financial technology. You’ll work in a fast-paced, innovative environment with the opportunity to make a tangible impact on our products and the industry. We offer competitive compensation, opportunities for growth, and a collaborative work culture that values innovation, transparency, and excellence.

Our Story

At Vegapay, we are revolutionizing the financial landscape by enabling banks and financial institutions to digitize their financial infrastructure. Our innovative credit suite, equipped with a wide range of modules and no-code configuration, empowers businesses to design, deploy, and manage their credit programs seamlessly. From card management systems to loan origination and management, we provide comprehensive tools to build cutting-edge financial asset products.Founded in 2022 by Gaurav Mittal, Himanshu Agrawal and Puneet Sharma, the startup is a B2B digital lending and Card Management Platform. Vegapay’s vision is to liberate financial institutions and fintech enterprises from every technical barrier which hinders offering a lending programme.

Meet the Team

Gaurav Mittal - Gaurav is the Co-Founder and the CEO of the company. He is having more than 20 yrs of experience and has worked with organisations like Zeta, Matchmove, MasterCard, Amex and ICICI Bank.
Himanshu Agrawal - Himanshu is the Co-Founder and the Head of Technology. He is from IIT Kanpur and has more than 14 yrs of experience working with organisations like Amazon and DE Shaw.
Puneet Sharma - Puneet is the Co-Founder and the Head of Product. He is from IIT Roorkee and has more than 10 years of experience working with organisations like BharatPe, Avail Finance