Product Solution Engineer

About Juspay

Juspay is a leading multinational payments technology company, powering superior conversion rates, seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions, exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability. Headquartered in Bangalore, India, Juspay's global network of 1200+ payment experts operates across San Francisco, Dublin, So Paulo, and Singapore.

Juspay offers a modular and interoperable product suite for merchants that includes open-source payment orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts, end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay's offerings include end-to-end white label payment gateway solutions & real-time payments infrastructure.

You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.

Responsibilities:

? Take ownership of customer issues and requests through to resolution.

? Research, diagnose and troubleshoot issues following SLAs.

? Guide non-technical users through the issue resolution process.

? Product integration support for merchants.

? Collect and document user issues for future reference.

? Escalate unresolved issues to the proper teams per procedure.

? Provide prompt and accurate feedback to customers.

? Document knowledge through knowledge base tech notes and articles.

? Collaborate with team for application enhancements.

Qualification:

? 2 to 6 years of experience working in application and technical support.

? BE/ME in any discipline /MCA or equivalent.

? Excellent trouble-shooter. Strong analytical and problem-solving skills.

? Decent programming skills and SQL knowledge.

? Excellent written and verbal communication skills.

? Ability to explain complex technical issues to non-technical users.

? Ability to collaborate across teams and strong interpersonal skills.