Product Manager

We are looking for a Product Manager with deep customer empathy, strong business acumen, and a data-driven mindset. If you have been in any market, you will notice people on the ground wearing Airtel shirts serving customers to install new services, or fix problems. These are our frontline who deliver the highest quality of experience to our customers. You will own and drive AI-driven product initiatives that enhance their workday, work quality, thereby delivering a best-in-class experience to the end customer. This role requires a mix of strategic thinking, hands-on problem-solving, and technical fluency in AI/ML models. You would be expected to apply platform thinking, work with cross functional teams to solve the customer problems at scale.

Key Responsibilities

Customer-Centric Product Thinking

• You have a deep understanding of how the operations on the ground take place and live the life of engineers who work on the ground installing or repairing Airtel’s network.
• You understand customer pain points and business challenges and be well versed with skills such as global scans and research, and data analysis.
• You champion empathy in every product decision and ensure AI-driven solutions enhance the experience of the fleet.
• You are able to translate user needs into product roadmaps, constantly ensuring and obsessing about business impact.

Data Fluency & Experimentation

• You define, track, and analyze product KPIs using data tools and technology to drive key product decisions.
• You run A/B tests, interpret results, and iterate to improve user experience and business impact.
• Leverage data to create compelling narratives that influence leadership and cross-functional teams.

AI & Machine Learning Implementation

• You work closely with data scientists and engineers to build, train, and deploy AI/ML models that enhance user experience and business processes.
• Identify use cases where AI can drive automation, personalization, and decision-making improvements.
• Stay up-to-date with the latest advancements in AI/ML and apply best practices to solve business problems.

Execution & Problem-Solving

• You own end-to-end execution of product initiatives with a high degree of ownership and attention to detail.

• You visit the market frequently and regularly, and learn the on-ground realities that help you understand the needs of the engineers better.

• Break down complex problems into actionable insights and work cross-functionally to drive solutions.

• You go deep into data, user feedback, and engineering architecture to identify root causes and drive meaningful improvements in our service delivery experience.

Why Join Us?

At Airtel Digital, you won’t just build products—you’ll shape the future of digital experiences for millions. Here’s why you should consider joining us:

• Work on high-impact, AI-driven solutions that directly touch over 400+ million customers across telecom, payments, entertainment, and enterprise services.
• Solve complex challenges that have real-world impact—from personalizing digital experiences to optimizing business operations using AI.
• Stay ahead of the curve with access to upskilling programs, conferences, and mentorship to fuel your professional growth.
• Experience a high-ownership culture where you have the freedom to take ideas from concept to execution.
• Collaborate with some of the sharpest problem solvers and innovators in the industry who are building world-class digital products at scale.
• Work closely with Airtel’s senior leadership, including CXOs, as you drive high-impact AI and digital initiatives. Gain mentorship from industry veterans who have built and scaled some of the largest digital platforms.

Who You Are

• Curious & Adaptable: You thrive in a fast-paced environment and continuously seek to learn new technologies and methodologies.
• High Ownership: You take initiative, dive deep into problems, and see things through to execution.
• AI-Savvy: You have hands-on experience with AI/ML applications and understand model training, deployment, and evaluation.
• Data-Driven & Analytical: You have a strong ability to interpret data, run experiments, and make evidence-based decisions.
• Rockstar in Communication: Drive clarity across cross functional teams on how business and customer problems are being solved and ensure that concerns from CFTs (including experience, growth, analytics, finance) are addressed.
• Customer Obsessed: You deeply understand customer pain points and prioritize solving them effectively.

Qualifications

• Proven track record of building products with a mix of business, design, and technical considerations.
• Experience in managing fleet on the ground, or building products in the B2B2C space is a plus.
• Excellent communication skills to collaborate with engineering, design, and leadership teams.
• 3+ years of product management experience, preferably in AI/ML-driven products.
• Strong analytical skills with experience using SQL, Python, or other data tools.
• Experience working with data science teams, defining ML product requirements, and deploying AI-driven features.
• Effective prioritization framework to focus on the right features and capability to ship.
• Demonstrated experience in running agile squads, create, prioritize and execute a backlog to incrementally deliver value to the customer.
• Experience in building platforms, managing complex projects with proven skillset in solving customer problems through workforce management solutions preferred, but not required for consideration.