Kaleidofin

What You’ll Do: Provide first-level support via email and chat to help resolve technical and functional issues across company products. Take initiative in assisting users and work under guidance to resolve issues effectively. Follow documented procedures and escalate complex issues to relevant internal teams as required. Assist in reporting any issues that may impact business operations. Ensure all support interactions are logged properly in the internal ticketing system. Help keep users and stakeholders informed during downtimes or system issues. Learn and familiarize yourself with the company’s software, tools, and technologies. Support the team in researching, diagnosing, and troubleshooting issues. Contribute to accurate and timely reporting of support metrics. Who you need to be? Good Understanding in SQL. 1+ years of experience in Production Support. understanding of Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies. Exposure to or willingness to learn scripting or programming basics. A proactive attitude, eagerness to learn, and a customer-first mindset. Exposure to ticketing tools. Good Understanding in Debugging and Analytical. Good Understanding in AWS Cloud. Job location  Chennai/Bangalore (work from office-Hybrid) Familiarity with Excel and documentation tools. Good communication skills—both written and verbal. Job Type: Internship Contract length: 6 months Pay: ₹10,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person

What You’ll Do: Provide first-level support via email and chat to help resolve technical and functional issues across company products. Take initiative in assisting users and work under guidance to resolve issues effectively. Follow documented procedures and escalate complex issues to relevant internal teams as required. Assist in reporting any issues that may impact business operations. Ensure all support interactions are logged properly in the internal ticketing system. Help keep users and stakeholders informed during downtimes or system issues. Learn and familiarize yourself with the company’s software, tools, and technologies. Support the team in researching, diagnosing, and troubleshooting issues. Contribute to accurate and timely reporting of support metrics. Who you need to be? Good Understanding in SQL. 1+ years of experience in Production Support. understanding of Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies. Exposure to or willingness to learn scripting or programming basics. A proactive attitude, eagerness to learn, and a customer-first mindset. Exposure to ticketing tools. Good Understanding in Debugging and Analytical. Good Understanding in AWS Cloud. Job location  Chennai/Bangalore (work from office-Hybrid) Familiarity with Excel and documentation tools. Good communication skills—both written and verbal. Job Type: Internship Contract length: 6 months Pay: ₹10,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person

As a first-level support intern, you will be responsible for providing assistance to users via email and chat to help resolve technical and functional issues related to company products. Your role will involve working under guidance to effectively resolve issues, following documented procedures, and escalating complex issues to relevant internal teams when necessary. It is crucial to report any issues that may impact business operations and ensure that all support interactions are properly logged in the internal ticketing system. Additionally, you will be expected to keep users and stakeholders informed during downtimes or system issues. To excel in this role, you should have a good understanding of SQL, at least 1+ years of experience in Production Support, familiarity with Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies. Exposure to or a willingness to learn scripting or programming basics is essential. A proactive attitude, eagerness to learn, and a customer-first mindset will be key to your success in this position. Familiarity with ticketing tools, debugging, analytical skills, AWS Cloud, Excel, and documentation tools are also desired. Strong communication skills, both written and verbal, are important for effective collaboration with the team and stakeholders. This internship opportunity is based in Chennai/Bangalore with a hybrid work model. The role involves working in a day shift from Monday to Friday in person. Join us for a 6-month contract length and contribute to accurate and timely reporting of support metrics.,

What youll do? Expert in defining and setting up processes to partner and scale Kaleidofin products for its target group. Kaleidofin products for which you will responsible are : KiScore Credit scoring model for informal customers used by NBFCs, Banks, SFBs, Cooperative and Grameen banks KaleidoCredit Credit partnership with similar network partners and Associate lending partners who use Kaleido Credit platform for offering innovative credit products for target group Drive technology integration and process alignment with external partners (network partners and associate lending partners) while maintaining close coordination with internal stakeholders like Business, Technology, Data science and Operations. To review the processes basis technology alignment to identify areas of gaps along with the stakeholders at regular intervals and drive process improvements while eliminating unwarranted steps or processes to make the organization more agile. Improve the speed of execution by reducing the TAT at every step in different processes until process implementation Planning & execution of the partner integration and process implementation strategy and roadmap for strategic initiatives Excellent project management, collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions Maintain and publish timely MIS and analytics on business operations. Who you need to be? 2+ years of related work experience in Process Excellence & Execution from Technology, Consulting, BPO/KPO industries Expert in project management. Excellent interpersonal skills to be able manage relationship of multiple stakeholders (external and internal) Attention to detail, process orientation, effectively drive day closing and reconciliation Ability to work in a team-oriented, collaborative environment. Understanding of technology integration Understanding of large data sets, data templates Good with numbers and process/analytical bent Since this role is a client interfacing role fluency in Hindi is mandatory. Job location : Chennai