Production Support intern

What You’ll Do:

• Provide first-level support via email and chat to help resolve technical and functional issues across company products.
• Take initiative in assisting users and work under guidance to resolve issues effectively.
• Follow documented procedures and escalate complex issues to relevant internal teams as required.
• Assist in reporting any issues that may impact business operations.
• Ensure all support interactions are logged properly in the internal ticketing system.
• Help keep users and stakeholders informed during downtimes or system issues.
• Learn and familiarize yourself with the company’s software, tools, and technologies.
• Support the team in researching, diagnosing, and troubleshooting issues.
• Contribute to accurate and timely reporting of support metrics.

Who you need to be?

• Good Understanding in SQL.
• 1+ years of experience in Production Support.
• understanding of Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies.
• Exposure to or willingness to learn scripting or programming basics.
• A proactive attitude, eagerness to learn, and a customer-first mindset.
• Exposure to ticketing tools.
• Good Understanding in Debugging and Analytical.
• Good Understanding in AWS Cloud. Job location  Chennai/Bangalore (work from office-Hybrid)
• Familiarity with Excel and documentation tools.
• Good communication skills—both written and verbal.

Job Type: Internship
Contract length: 6 months

Pay: ₹10,000.00 - ₹25,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person