Production Support Intern

As a first-level support intern, you will be responsible for providing assistance to users via email and chat to help resolve technical and functional issues related to company products. Your role will involve working under guidance to effectively resolve issues, following documented procedures, and escalating complex issues to relevant internal teams when necessary. It is crucial to report any issues that may impact business operations and ensure that all support interactions are properly logged in the internal ticketing system. Additionally, you will be expected to keep users and stakeholders informed during downtimes or system issues. To excel in this role, you should have a good understanding of SQL, at least 1+ years of experience in Production Support, familiarity with Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies. Exposure to or a willingness to learn scripting or programming basics is essential. A proactive attitude, eagerness to learn, and a customer-first mindset will be key to your success in this position. Familiarity with ticketing tools, debugging, analytical skills, AWS Cloud, Excel, and documentation tools are also desired. Strong communication skills, both written and verbal, are important for effective collaboration with the team and stakeholders. This internship opportunity is based in Chennai/Bangalore with a hybrid work model. The role involves working in a day shift from Monday to Friday in person. Join us for a 6-month contract length and contribute to accurate and timely reporting of support metrics.,