About the Role We are seeking a highly motivated Production Support Intern to join our Engineering Operations team. This internship offers a unique opportunity to gain hands-on experience in supporting mission-critical SaaS applications, maintaining high service availability, and collaborating with cross-functional teams across engineering, DevOps, and client services. This role is ideal for individuals who are detail-oriented, eager to learn, and passionate about delivering high-quality support in a fast-paced production environment. Key Responsibilities Monitoring & Alert Management Proactively monitor systems and respond to production alerts Ensure 100% of Priority 1 (P1) alerts are acknowledged within 15 minutes Maintain Mean Time to Acknowledge (MTTA) under 10 minutes Incident Management & Resolution Assist in diagnosing and resolving technical issues in real time Ensure 90% of support tickets are resolved within defined SLAs Escalate critical incidents promptly to relevant teams Deployment Support Perform pre-deployment checklists and post-deployment validations Ensure full compliance with deployment protocols with <2% post-release issues Root Cause Analysis (RCA) & Documentation Contribute to timely completion of RCAs for P1/P2 incidents within 48 hours Maintain accurate documentation of incident reports and system behaviors Service Availability Support efforts to maintain 99.9%+ uptime across production services Monitor and report on SLA adherence, targeting <2% SLA breaches Client Communication Support Assist in drafting client updates for major incidents Ensure updates are shared within 15 minutes of incident identification Monitoring Optimization Propose and help implement a minimum of 2 enhancements to alerts, logs, or monitoring systems per quarter Qualifications Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field Familiarity with operating systems (Linux/Unix), databases (SQL), and cloud environments (AWS, GCP, or Azure) Understanding of ITIL concepts or incident management frameworks is a plus Strong analytical and problem-solving skills Effective written and verbal communication Ability to work in rotational shifts (if required) What You’ll Gain Exposure to real-time production support within a SaaS environment Mentorship from experienced engineers and SRE professionals Practical understanding of incident response, DevOps tools, and service reliability metrics Opportunity to contribute meaningfully to operations that directly impact client experience Job Types: Fresher, Internship Contract length: 6 months Pay: ₹8,470.19 - ₹10,000.75 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person
Job Title: Product Support Intern (Fresher) Location: Kharadi Pune- Hybrid Employment Type: Internship (6 Months) Stipend: ₹10,000 per month About CargoFL CargoFL is an AI-driven Logistics & Supply Chain Management SaaS platform that helps businesses achieve smarter, data-driven efficiency in transportation, warehousing, and supply chain operations. Role Overview We are looking for enthusiastic Product Support Interns (Freshers) to join our team. You will support customers with product-related queries, assist in smooth operations, and collaborate with internal teams for continuous improvement. Key Responsibilities Provide first-level support to clients via email, chat, or calls. Help customers understand CargoFL’s SaaS features. Document & escalate issues to development/testing teams when required. Collaborate with product and tech teams to resolve client queries. Desired Skills Bachelor’s degree. Strong communication and problem-solving skills. Manual testing knowledge preferred. Quick learner with customer-first approach. What We Offer Hands-on training in SaaS & product support. Exposure to AI-driven logistics & supply chain domain. Stipend: ₹10,000/month. Opportunity for full-time role based on performance. Job Type: Internship Contract length: 6 months Pay: ₹100,000.00 - ₹120,000.00 per year Work Location: In person
Role : As an Enterprise Sales Executive at CargoFL, you will be responsible for driving growth by identifying, pursuing, and closing high-value deals with key enterprise clients. This role requires a process oriented & strategic mindset, a demonstrated history of exceeding sales targets,and the ability to build strong relationships with C-level executives. Responsibilities: Analyze and categorize various companies and sectors based on their supply chain operations. Identify key decision-makers within companies and schedule meetings to understand their supply chain needs Conduct Product Demonstration & Presentation. Design tailored end-to-end solutions for clients based on these discussions. Oversee the sales pipeline, ensuring timely and accurate deal forecasting, and use CRM tools to track and report on sales activities for a transparent and organized approach to deal management. Work closely with marketing, product development, and customer success teams to ensure a seamless, integrated client engagement approach. Negotiate with stakeholders to close deals effectively. Build and maintain strong relationships with decision-makers, influencers, and stakeholders at enterprise-level accounts. Provide senior management with accurate and timely sales reports, forecasts, and market insights. Stay informed on industry trends, competitors, and market developments to effectively position our SaaS solutions. Requirements: A well-structured sales approach for securing complex enterprise deals. Demonstrated success in exceeding enterprise-level sales targets, especially within SaaS. In-depth knowledge of SaaS sales. Strong communication skills, a proactive attitude, and a readiness to thrive in a high-growth startup setting. Excellent relationship management abilities. Self-driven, results-focused, and capable of succeeding in a fast-paced, dynamic environment. Job Type: Full-time Pay: ₹41,000.00 - ₹51,000.00 per month Work Location: In person
Role : As an Enterprise Sales Executive at CargoFL, you will be responsible for driving growth by identifying, pursuing, and closing high-value deals with key enterprise clients. This role requires a process oriented & strategic mindset, a demonstrated history of exceeding sales targets,and the ability to build strong relationships with C-level executives. Responsibilities: Analyze and categorize various companies and sectors based on their supply chain operations. Identify key decision-makers within companies and schedule meetings to understand their supply chain needs Conduct Product Demonstration & Presentation. Design tailored end-to-end solutions for clients based on these discussions. Oversee the sales pipeline, ensuring timely and accurate deal forecasting, and use CRM tools to track and report on sales activities for a transparent and organized approach to deal management. Work closely with marketing, product development, and customer success teams to ensure a seamless, integrated client engagement approach. Negotiate with stakeholders to close deals effectively. Build and maintain strong relationships with decision-makers, influencers, and stakeholders at enterprise-level accounts. Provide senior management with accurate and timely sales reports, forecasts, and market insights. Stay informed on industry trends, competitors, and market developments to effectively position our SaaS solutions. Requirements: A well-structured sales approach for securing complex enterprise deals. Demonstrated success in exceeding enterprise-level sales targets, especially within SaaS. In-depth knowledge of SaaS sales. Strong communication skills, a proactive attitude, and a readiness to thrive in a high-growth startup setting. Excellent relationship management abilities. Self-driven, results-focused, and capable of succeeding in a fast-paced, dynamic environment. Send Your Resumes to sanjeevani@cargofl.com