Skill required:
Procure to Pay - Invoice Processing
Designation:
Procure to Pay Operations Specialist
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. In Invoice Processing Operations you will ensure efficient and accurate processing of expense invoices / claims in adherence with client policy and procedures. You will be working on audit claims in accordance with client policies and procedures. You will work on save/post invoice in ERP, verify TAX discrepancy, price, freight, Quantity resolution etc. You will also be required to post the invoices for payment and work on PO Process, Non - PO, Debit/credit note, 2-way Match & 3-way Match, Email management
- Support the professional growth of team members through training
- Conduct regular quality checks to maintain the high standard of deliverables
- Identify potential risks to project success and develop strategies to mitigate them
- Proactively address issues that may impact project timelines or quality
- Provide leadership and guidance to the team members
- Motivate and inspire team members to achieve their best
- Manage and allocate resources efficiently, including human resources, equipment, and tools
- Ensure that the team follows best practices and quality standards
- Facilitate knowledge sharing within the team by documenting processes and best practices
- Support the professional growth of team members through training and development What are we looking for?
- P2P Knowledge – Helpdesk (Invoice processing, Payment, Vendor queries)
- Interpersonal and good communications skill.
- Strong Analytical skills
- Time Management
- Relevant domain experience as voice inbound and outbound
- Basic Word, Excel and Outlook skills
- Client Stakeholder Management with strong oral and verbal skills
- Excellent written and verbal communication skills
- Monitor project progress and address any issues that may require Mentorship
- Encourage continuous learning to keep skills and knowledge up to date
- Good to have Client management skills
- Should have worked on projects related to Automation/Digitization
- Should have knowledge of Operational/Business excellence
- Should have Reporting skills of AP Roles and Responsibilities: Roles and Responsibilities
- In this role, you are required to solve routine problems
- Following Standard Operating Procedures (SOP) established for the VSM team
- Provide daily phone coverage for the VSC during early and normal business hours in a customer service focused environment during an eight (8) hour shift for phone coverage-based client requirement
- Provide timely and accurate support on purchase orders, invoice processing, and payment status
- Troubleshoot and resolve issues related to P2P systems and escalate complex cases when necessary
- Collaborate with procurement, finance, and AP teams to ensure resolution of open issues
- Assist vendors and internal teams with onboarding processes and account queries
- Monitor help desk tickets and ensure Service Level Agreements (SLAs) are met
- Identify recurring issues and recommend process improvements to enhance service quality
- Maintain up-to-date knowledge of P2P policies, procedures, and systems
- Prepare reports and dashboards related to ticket volume, resolution times, and trends
- Proactively address issues that may impact project timelines or quality
- Meet deadlines on workload as per client requirement
- Conduct frequent calibration calls in person or remotely
- Maintaining e-mail correspondence received from vendors and internal customers related to VSC activities and support team in absence of Supervisor
- Assist the team with vendor escalations as an SME
- You must adhere to the agreed processing timeline, productivity, and quality requirements
- Prepare the daily, weekly & Monthly VSC reporting to be published with Client
- Conduct regular quality checks to maintain the high standard of deliverables
- Identify potential risks to project success and develop strategies to mitigate them
- Ensure that the team follows best practices and quality standards
