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Process Specialist - B&L

4 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

excel compliance model audits regulations lending qc controls flowchart audit reports test data training strategy transactions metrics support report documentation strategies management communication portfolios zones resolve service certifications certification

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary The Process Specialist - B&L will play a crucial role in optimizing business processes within the organization. With a focus on MS Excel the candidate will ensure compliance with regulatory standards on Credit Dispute . This role requires a minimum of 4 years of experience and offers a night shift work model from the office. Responsibilities SME Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements Ensure accounts are in full compliance with regulations and laws governing consumer lending Must follow QC checklist review and modify the parameters basis controls requirement Must be able to understand the process using SOP checklist and flowchart Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA Check all audit findings for completeness and accuracy Review the results of the completed audits performed by the team and make multiple reports QC personnel document the QC results test data and other relevant information. Also analyses data to identify trends patterns and root causes of quality issues. QA often involve working with other departments such as production Training and supervisors to address quality concerns and implement corrective actions. Document the quality fails any learnings or issues that may arise and pass the feedback to the Supervisor Identification of control gaps and providing recommendations as per data strategy The ability to identify clearly articulate and solve complex business problems and present them to the business in a structured and simpler form Collaborating with onshore and offshore teams understanding the changes if any and participating in trainings meetings Escalate any control failures should be ready to process transactions Production Skill Process complex Transactions and handle first level escalations from client Achieve over and above targets than juniors in all metrics KPI Effectively address client queries with timeliness and accuracy Perform error free Transaction Provides appropriate floor support as an SME and feedback to team Identify and report process changes Update Process documentation user manuals as appropriate for the process Interacts with Client customer for knowledge transfer and process changes Build strong case and put forward case studies to rebut offshore defects with client Provides clarifications and updates on project and processes to the stakeholders Collates data and make insightful reports Contribute to process improvement initiatives Should be open to process changes cross trainings and new challenging tasks Fundamental understanding of loan delinquency foreclosure bankruptcy processes and recovery strategies. Experience working with loan management systems to update and track defaulted loan accounts. Strong attention to detail and accuracy Excellent communication skills both written and verbal Ability to work independently and manage loan portfolios Strong organizational and time management skills Flexible working hours required to accommodate different time zones of the employer Applies analytical skills to quickly and efficiently resolve any customer issues Maintain high quality customer service standards Collaborate with internal teams and external agencies to resolve account issues Certifications Required Microsoft Office Specialist: Excel Certification Show more Show less

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Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

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    CEO

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    CFO

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