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eClerx
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Process Manager

Process Manager

eClerx

6 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

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Skills Required

marketing collaboration compliance technology data management analytics regulations documentation audit resolve analysis reliability drive efficiency automation support crm tableau power communication leadership

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dynamic and detail-oriented

Digital Marketing & Campaign Operations Specialist

to join our team, supporting a leading FinTech client. This is a

client-facing role

that involves close collaboration with

cross-functional stakeholders across geographies

, including marketing, legal, compliance, and technology teams.The ideal candidate will bring deep expertise in

digital campaign management

issue resolution (RCA)

process innovation

, and a strong understanding of

global data privacy regulations

including

GDPR, CCPA, and CAN-SPAM

. You will play a pivotal role in ensuring all marketing initiatives are executed efficiently, compliantly, and in alignment with business goals.

Key Responsibilities

Client & Stakeholder Management

Serve as the primary point of contact for the FinTech client for campaign operations.
Collaborate with stakeholders across regions including marketing, legal, product, analytics, and external agencies.
Translate client requirements into actionable campaign plans and ensure timely execution.

Compliance & Data Privacy

Ensure all digital marketing initiatives are compliant with GDPR, CCPA, CAN-SPAM, and other global privacy regulations.
Implement and maintain consent management processes and unsubscribe mechanisms across channels.
Partner with legal and data privacy teams to keep compliance documentation and audit trails current.

Issue Management & RCA

Identify, document, and resolve campaign execution issues through structured Root Cause Analysis (RCA).
Establish corrective and preventive actions to improve future campaign performance and reliability.

Innovation & Continuous Improvement

Drive operational efficiency by identifying and implementing process improvements in campaign management.
Evaluate and onboard tools or automation solutions to streamline workflows and reduce manual effort.
Share marketing operations best practices across teams and support knowledge-sharing initiatives.

Technical and Functional Skills:

6+ years of experience in digital marketing with exposure to process excellence.
Strong understanding of CAN-SPAM, GDPR, and global marketing compliance standards.
Experience with marketing automation tools and CRM platforms.
Analytical mindset with proficiency in tools like Google Analytics, Tableau, or Power BI.
Excellent communication, stakeholder management, and project leadership skills.

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