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eClerx
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Process Manager

Process Manager

eClerx

4 years

0 Lacs

Mumbai Maharashtra India

Posted:1 month ago| Platform:

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Skills Required

logical auditing writing content accessibility wcag compliance audits sampling communication audit support training documentation testing test development reporting html css javascript mobile plugins java management technology service vision data analytics efficiency drive automation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles And Responsibilities Conduct quality assurance evaluations for client sites to ensure the websites are in Web Content Accessibility Guidelines (WCAG) 2.0 AA compliance with Americans with Disabilities Act (ADA) standards. Conduct fully automated and manual audits of a representative sampling from client sites to ensure the websites are in Web Content Accessibility Guidelines (WCAG) 2.0 Level AA compliance with Americans with Disabilities Act (ADA) standards. Establish communication and monitor implementation of corrective actions based on audit findings. Suggest necessary support procedures and training documentation. Collaborate with web developers on WCAG compliant designs. Develop and maintain standard templates for testing applications for WCAG compliance. Create and execute WCAG test plans and test scenarios of new products and upgrades to existing products. Record problems/defects identified during testing. Retest problems after they are resolved by the development team. Communicate the status of testing, including reporting of overall test results. May create/maintain automated test scripts. Maintain updated resource materials for ongoing WCAG Compliance. Technical And Functional Skills Bachelor Degree with 4+ years of experience in HTML, CSS, and JavaScript Good understanding of WCAG 2.1, or local accessibility guidelines Knowledge of WAI-ARIA (preferably skilled use of) Ability to effectively use JAWS or another screen reader Familiarity with mobile screen readers Familiarity with automated web-accessibility checking tools Familiarity with browser-based accessibility-testing tools (plugins, etc.) Knowledge of accessibility issues in technologies such as Flash and Java Knowledge of cross-browser accessibility considerations Skill in the management and execution of test cases to ensure appropriate coverage of the system’s functionality. Strong diagnostic, testing and problem-solving skills. Strong analytical, communication, and team skills. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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Process Manager