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Process Advisor- European Bank| Noida

Process Advisor- European Bank| Noida

Spark Consultancy

1 - 3 years

2 - 6 Lacs

noida new delhi delhi / ncr

Posted:1 week ago| Platform:

Apply

Skills Required

voice bpo inbound customer service non voice kpo csa voice process cse outbound technical support international email uk process procurement csr non voice process chargeback customer care voice support customer support international banking fraud billing collection customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Personal Banker- European Bank

Any

Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

Enter Responsibilities/Essential Duties

Supporting customers over phone/Email 24/7 mostly UK hours 5 days a week with 2 weekly offs which may be clubbed or split based on requirement
Performing Technical troubleshooting or order fulfilment related activities with end customers over Phone/Emails
Engaging in adhoc additional activities as may be assigned by the respective manager Eg Tracking Escalations, monitoring call volumes etc

Our requirements:

EDUCATION

Bachelor's Degree required

EXPERIENCE

Minimum 3+ years of experience with a reputed BPO managing/interacting with international customers in a technical/Non Technical voice process

SKILLS

C1 level of English written and spoken skills

Intermediate level of MS Outlook knowledge and email etiquettesAbility to clearly communicate with Senior leadership with Client

Demonstrates excellent judgment and decision making skills
Strong listening skills
Demonstrated time management and priority setting skills
Ability to simultaneously handle multiple priorities

Exp Required: Min 3 + years

Sal upto 5.75 LPA

Regards

SPARK CONSULTANCY

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Process Advisor- European Bank| Noida