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IndiGo (InterGlobe Aviation Ltd)
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Principal Product Manager - Web & Mobile

Principal Product Manager - Web & Mobile

IndiGo (InterGlobe Aviation Ltd)

15 years

0 Lacs

gurgaon haryana india

Posted:4 days ago| Platform:

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Skills Required

mobile strategy design engagement management agile leadership vision drive personalization ai ml planning prioritization testing data optimization scalability reliability collaboration engineering marketing payments governance metrics compliance cybersecurity accessibility documentation communication technology microservices ux ui presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

The Principal Product Manager– Web & Mobile will lead IndiGo’s flagship digital channels, driving strategy, design, and delivery across our website and mobile applications. This role anchors IndiGo’s direct-to-consumer ecosystem, ensuring seamless booking, servicing, and engagement experiences for millions of travelers.The ideal candidate will bring deep expertise in digital product management, customer experience design, and agile execution at scale. The position requires strong leadership, commercial acumen, and the ability to balance innovation with operational excellence.

Key Responsibilities

Product Vision & Strategy

Define and own the product roadmap for web and mobile channels, aligning with business objectives and customer needs
Champion a digital-first, customer-centric mindset to deliver intuitive, high-performing experiences
Drive innovation through personalization, loyalty, and emerging technologies such as AI, ML, and conversational interfaces

Product Delivery & Execution

Oversee cross-functional agile squads, ensuring disciplined sprint planning, backlog prioritization, and timely releases
Spearhead all product PODs to churn out quality
Translate business requirements into actionable product features and user stories
Lead A/B testing, data-driven optimization, and customer feedback loops to continuously improve journeys
Ensure platform scalability, reliability, and performance under peak traffic conditions

Cross-functional Collaboration

Partner with Engineering, Design, Marketing, and Commercial teams to deliver integrated, end-to-end customer experiences
Work closely with Payments, Loyalty, and Ancillaries teams to enhance revenue streams and conversion
Engage with external partners (banks, fintechs, travel tech players) to co-create value-added digital experiences

Governance & Metrics

Establish KPIs across adoption, conversion, NPS, uptime, and release quality
Ensure compliance with data privacy, cybersecurity, and accessibility standards
Maintain clear product documentation, solution sign-offs, and stakeholder communication

Candidate Profile

Educational Qualifications

Master’s degree in Business, Technology, or related field (MBA preferred)

Professional Experience

15+ years of digital product management experience, with at least 5 years leading large-scale web & mobile platforms in travel ecosystem
Proven expertise in consumer-facing (B2C & B2B) digital businesses (airlines, OTAs, e-commerce, fintech, or mobility)
Strong understanding of product lifecycle management, agile delivery, and modern tech ecosystems (APIs, microservices, cloud)
Experience driving measurable impact on revenue, customer experience, and adoption

Key Competencies

Strategic thinker with strong execution discipline
Customer-first mindset with a sharp eye for UX/UI excellence
Data-driven decision-making and analytical rigour
Proven leadership in managing cross-functional teams and vendor partners
Excellent communication, stakeholder management, and presentation skills

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Principal Product Manager - Web & Mobile