About The Company
Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?Come join us on our journey to create a trusted digital world.
About The Role
Behind every great product lies precision. The mission of the role is to ensure our partners around the world get the best and right price every time!Openprovider is looking for a Pricing & Operations Specialist to support the daily execution of pricing, financial validation, and operational reporting across our product portfolio.This role sits at the heart of the Product team, connecting financial accuracy, process reliability, and product execution. The specialist ensures that every price change, promotion, and internal report is executed flawlessly and supports data-driven decision-making across departments.The ideal candidate is detail-oriented, proactive, and thrives in a structured yet fast-paced environment. They love working with data, spotting discrepancies before they become issues, and turning operational complexity into clear, repeatable workflows.If you enjoy connecting the dots between finance, product, and business performance, and find satisfaction in running things so smoothly that others barely notice, this role is for you.
Key Responsibilities
Internal Product Support
- Act as the main contact for Product for questions coming from Finance, Engineering, Commercial and Support departments regarding operational or pricing topics.
- Address Slack mentions and inquiries promptly, providing full, accurate, and actionable responses.
- Escalate to 2nd-level or product teams via Jira when technical work or investigation exceeds 30 minutes.
- Maintain ownership from initial issue to resolution or clear handover with all context.
- Support Product Managers with structured updates, reminders, and follow-ups on ongoing items.
Pricing & Promotions Tracking and Execution
- Announce price changes from registries or suppliers to internal teams and coordinate communication.
- Prepare and validate pricing analyses before implementation, ensuring approvals and accuracy.
- Configure and test price updates in BCP (Billing Control Panel) after sign-off.
- Execute promotions setup in BCP, validating all configurations and tracking performance.
- Maintain up-to-date pricing documentation and historical records in Confluence.
- Collect promotion results and share with Product, Sales, and Finance.
- Forward registry promotions to Sales and create tasks to ensure execution.
- Proactively track negative margin alerts in Slack and ensure corrective action.
Financial & Status Crosschecks
- Conduct routine financial and status crosschecks between registry data, invoices, and internal records.
- Detect mismatches or missing renewals early and coordinate resolution with Finance.
- Log all findings and actions taken to maintain visibility and accountability.
- Collaborate with Product and Finance to review margins and ensure accurate cost structure.
- Document recurring issues for long-term process improvement.
Operational Documentation & Product Process Maintenance
- Maintain a clear, up-to-date repository in Confluence covering pricing, promotions, and validation workflows.
- Create communication tasks and plan product communications, pricing increase or pricing communications with Marketing
- Document operational dependencies and procedures for handover clarity.
- Support process alignment between Product Managers by maintaining standard templates and shared documentation.
- Suggest and document improvements that reduce manual effort or increase accuracy.
Reporting & Performance Analysis
- Prepare and deliver (in collaboration with others) monthly and quarterly reports on pricing accuracy, financial health, and promotions performance.
- Create clear summaries and dashboards to support Product Managers in decision-making.
- Maintain real-time margin and discrepancy reports for Product and Finance visibility.
- Identify trends, anomalies, and risks and propose data-based corrective actions.
- Support Product Managers with ad-hoc operational or financial analysis when needed.
What We Are Looking For
- Ownership & Accountability – Delivers complete, accurate outcomes with minimal supervision.
- Analytical Accuracy – Quickly identifies financial or data inconsistencies.
- Collaboration – Works effectively across Product, Finance, and Engineering.
- Documentation Discipline – Keeps all procedures current and clear.
- Process Thinking – Ensures repeatability and clarity in every workflow.
- Data Fluency – Comfortable analyzing reports and metrics in Sheets or Tableau.
- Tool Proficiency – Skilled in BCP, Jira, Confluence, Slack, and BI tools.
- Problem Solving & Prevention – Seeks root causes and prevents recurrence.
Nice to have
Industry Experience – previous experience in the Domains, Hosting, or broader Internet infrastructure industry is strongly preferred. A solid understanding of domain lifecycles, pricing models, and registrar operations is a plus.
What We Offer
- 100% Remote Work: Work from anywhere in the world - we’re a fully remote company with no mandatory office presence.
- Flexible Working Hours: Plan your day around your energy and productivity.
- Paid Time Off & Sick Leave: We encourage rest and recovery — take time to recharge when needed.
- Quarterly & Annual Reviews: Transparent performance conversations with space to grow, learn, and progress.
- Global Team Culture: Collaborate with open-minded colleagues from over 20 countries - we value diversity and inclusion.
- Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to keep our connections strong.
- Learning & Growth Opportunities: Internal workshops, cross-team projects, and knowledge-sharing sessions to keep developing your skills.
- Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of security and professionalism in everything we do.
- Tools That Empower You: We provide access to top collaboration tools and platforms that make remote teamwork efficient and enjoyable.
- Supportive Environment: A culture that values trust, transparency, and wellbeing — we believe happy people build better products.
About Us
Openprovider is a wholesaler of domains and internet security products. We provide a platform for domain resellers that allows them to easily manage large numbers of domain names for an affordable price. Our people always come first for us - and that includes both our customers and our colleagues. We believe in the power of collaboration and working together to achieve the best results, and we pride ourselves on our flexible work culture and result-oriented approach.We have been fully remote since 2020, and our team has only expanded since then. Our team currently consists of 110+ employees, who are spread across 20+ different countries and 4 different continents. We are proud of our fun and diverse team and regularly connect with each other through online and offline events.
