128 Presales Support Jobs - Page 6

This is 1 year renewable contractual role. This position will report to the Sr Manager of SASE Customer Success EMEAL and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment. This role may require travel to business meetings and events and requires reliable transportation to do so. If a contractor hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid drivers license. Role & responsibilities This position calls for someone who possesses a good background in Customer Success, Cybersecurity and SaaS and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment. Lead client's product onboarding experience, adoption, and expansion across a range of relationships Be the customers guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade software and/or hardware, and when to engage additional Palo Alto Networks services Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams Coach customers on how to establish and implement their Network Security change management, governance, the center of excellence programs Identify and escalate risks and issues to the customer and Support team to achieve client success Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Identify risks to customers subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team. This and other deliverables might require travelling to customers' sites (nationally or internationally) regularly, potentially up to 30% of the time Internal collaboration with other services teams Preferred candidate profile 10+ years experience in Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption, along with client facing sales/services experience Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity Experience in or ability to work with technical support and/or professional services within the high-tech industry Experience with a SaaS solutions company and/or an enterprise software company Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers - Preferably holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results Ability to identify key customer stakeholders to engage and build relationships without direct supervision Ability to influence teams across the organization to achieve desired customer outcomes Passionate about driving and tracking a consistent engagement process with all supported customers Ability to multi-task and work in a dynamic environment to address emerging security risks and challenges Excellent written and verbal communication skills as well as the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms Preferred Knowledge of Networking Knowledge of CyberSecurity Network Security is expected Knowledge of heterogeneous environments used by enterprise customers Positive, growth-oriented mindset Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity Fluent in English as this is an international role that will require working with customers across the EMEA region, as well as to collaborate with cross functional internal teams based all around the world. Other EMEA languages preferred (e.g. German, French, Portuguese, Hebrew, Italian, Arabic, etc) Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . 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Role & responsibilities Surveying, Drafting, Designing, Engineering, Costing & Estimation, Budgeting, offer preparations, tendering, Prebid & Bid supporting, Technical support to Sales team - for Booking the orders for Turnkey Centralized HVAC system (both Hiside & lowside) including Chillers & Chilled water system, VRF system, Ventilation system, Air washers, dehumidifiers, Scrubbers, etc Also supporting the manufacturing plant for designing & budgeting RFQ management, Vendor sourcing & management, Price negotiation , etc Responsible for timely submission of Offers / tenders All tender terms and conditions to be complied to Preferred candidate profile experienced & Sound knowledge on HVAC, MEP and Govt Projects' Design, costing & estimation Good communication skills Having good experience on costing & estimation patterns Having good Job knowledge and methodology of bidding procedures Ready to travel to other projects for site inspection,, meetings & for all important client meetings, etc. whenever required Having two wheeler for the local travelling ( official travel cost will be refunded) having good contacts with more relevant suppliers in HVAC industry Having Autocad knowledge is prreferred Dynamic & self driven Perks and benefits will discuss during the course of Interview

Responsibilities: Conduct outbound calls to prospective leads Introduce our company's products to potential clients and generate interest Qualify leads by understanding the client's requirements and budget Schedule appointments for the sales team with qualified leads Maintain accurate records of all interactions in the CRM system Collaborate with the sales and marketing teams to develop effective strategies for lead generation Meet or exceed daily/weekly/monthly targets for calls, appointments, and conversions Stay updated on industry trends and product/service knowledge to effectively communicate with clients Requirements: Minimum of 6 months of experience in a BPO or calling background Mandatory to be proficient in Hindi or Kannada or Oriya Experience in US calling is preferred Excellent communication skills, both verbal and written Ability to engage with potential clients and build rapport over the phone Strong negotiation and persuasion skills Good organizational and time management skills Proficiency in using CRM software and other relevant tools A self-starter with a positive attitude and a strong desire to succeed Bachelor's degree or equivalent experience preferred Benefits: Competitive salary package (Not Disclosed) Performance-based incentives Opportunities for career growth and advancement Friendly and supportive work environment Work days & Dress Code: Work Days : Monday to Saturday Monday Friday: Business formals (Tie and blazer mandatory) Saturday: Casual wear (Collarless T-shirts are strictly prohibited)