Presales Manager

Organization and Background

Established in 1996, Esri India Technologies Pvt. Ltd. (Esri India), the market leader in geographic information system (GIS) software, location intelligence, and mapping solutions in India, helps customers unlock the maximum potential of their data to improve operational and business decisions. It has delivered pioneering enterprise GIS technology, powered by ArcGIS, to more than 6,500 organizations in government, private sector, academia, and non-profit sectors. The company has also introduced ‘Indo ArcGIS’, a unique GIS solution & data offering suited for government organizations. Esri India collaborates with a rich ecosystem of partner organizations to deliver GIS and location intelligence-based solutions. Headquartered in Noida (Delhi NCR), the company has 1 million users in the country and has got Great Place to Work Certified® in 2021, 2022, and 2023.

Website: www.esri.in

Role Overview:

7 - 10 Years of experience in GIS industry, should have must worked on ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online, ENVI software. This Role requires a Technical Trainer with deep knowledge of ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online, ENVI software, remote sensing techniques & image processing etc.

Roles & Responsibilities:

• Actively engage and provide Technical Training on Geo-spatial technologies, Remote sensing & Image Analysis techniques primarily using ArcGIS Enterprise, ArcGIS Pro, ENVI, SARscape etc. via Online/ Onsite model.
• Should have in depth knowledge about GIS, Imagery and analyzing satellite techniques, aerial, and drone imagery to extract meaningful information
• Ready to deliver training sessions and demonstrations on GIS & Image processing and pattern recognition primarily using Esri Technology or ENVI/ SARscape
• Should have the knowledge of GIS, Image Capabilities, Perspective image analysis, Image classification, pattern recognition, Deep Learning, Change detection, Multidimensional analysis, Pixel Editor etc.
• Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and/or sharing feedback
• Develop strong and collaborative relationships with the content development, delivery support, and training sales teams.
• Participate in seminars, conferences, and extend support in content development through course advocacy, or other needs that are supported by Instructor skills
• Act as a subject matter expert in delivering the product training through course advocacy, or other needs that are supported by Instructor skills.
• Coordinate and deliver Product trainings as per SLAs to customers with satisfaction.
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture and ready to travel to customer locations with short notice.
• Knowledge and understanding of ArcGIS Enterprise Health, Performance, scheduled backup monitoring and implementation expertise is an added advantage.
• Maintain SOPs, and document comprehensive custom training handouts as part of user training requirements.
• Maintain comprehensive case documentation in customer relationship management (CRM) system.
• Acquire the latest professional certifications for classroom facilitation and Esri technology, Author and Publish tech experiences as knowledge articles and Identify issues and log defects for software improvements.

Desired Skillset:

• Excellent verbal and written communication skills, time management skills, and cross team collaboration
• Ability to handle multiple responsibilities while prioritizing student needs in the classroom
• Ability to travel domestically to customer locations to deliver Onsite Trainings.
• Efficient in teaching and use of effective communication methods as part of technical trainings with good analytical and problem-solving skills.
• Establish trust and relationship with Esri India Users and act as a GIS SME for the customer.
• Expertise in technical trainings delivery of GIS Software’s, ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server),
• ArcGIS Online and Field Apps.
• Knowledge on Enterprise Geodatabases, Versioning, Replication and Installation, Configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
• Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology.
• Knowledge and experience in implementation of Enterprise Information System (EIS) frameworks, platform architectures, and awareness on IT and GIS strategies, cloud patterns, security, scalability, and licensing.
• Knowledge of Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related
• technologies.
• Understanding of systems administration and troubleshooting of multiple operating systems like Windows and Linux / Unix.
• Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
• Strong prioritization skills including managing time and workload efficiently.
• M.Sc / M.Tech / M.Sc. Tech in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field.
• Background in software support or technical training with direct end user contact.
• Hands on experience in GIS Technology training and knowledge on ArcGIS Desktop, ArcGIS Enterprise Installation, Configuration, and performance tuning etc.
• Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, geocoding, backup, health checks and performance monitoring.
• Experience in Windows and/or Linux system architecture concepts and systems administration.

Non-negotiable Skills:

• Prior experience in providing training, working knowledge on ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online, ENVI software, image processing etc.