Pre Sales -Senior Manager

Pre-Sales Head Senior Manager for our BPO business

Key Responsibilities:

• Leadership & Strategy:

• Lead, mentor, and grow a high-performing pre-sales team.
• Define the pre-sales strategy in alignment with sales and product goals.
• Work closely with sales leadership to develop go-to-market (GTM) strategies.

• Solutioning & Technical Expertise:

• Own the technical relationship with prospects during the sales cycle.
• Translate client requirements into tailored solutions using company offerings.
• Collaborate with product and engineering teams to ensure feasibility and innovation.

• Sales Support & Enablement:

• Lead the end to end solutioning process for BPO RFPs, RFIs,RFQs across verticals such as BFSI, Healthcare, Telecom, Retail, etc.
• Build compelling value propositions and solution architectures.
• Ensure technical and functional fit of proposed solutions.

• Client Engagement:

• Participate in client meetings, discovery sessions, and workshops.
• Act as a trusted advisor to prospects and clients on solution design.
• Assist in building long-term customer relationships that drive revenue growth.

• Operational Excellence:

• Develop and maintain pre-sales documentation, tools, and playbooks.
• Track KPIs (win rate, deal velocity, PoC success rate) and optimize processes.
• Ensure alignment between sales, delivery, and product roadmaps.

Required Skills & Qualifications

• Bachelor's degree in Business, Operations, or a related field (MBA preferred).
• 8+years of experience in BPO pre-sales or solutioning across multiple geographies.
• Strong understanding of global delivery models, pricing strategies (FTE-based, outcome-based), and transition frameworks.
• Excellent communication and stakeholder management skills.
• Ability to lead and mentor high-performing solutioning teams., marketing automation (e.g., HubSpot, Marketo), and CRM tools (e.g., Salesforce)
• Excellent storytelling, content development, and presentation skills
• Analytical mindset with experience in data-driven marketing decisions
• Willingness to travel for client meetings, events, and international marketing initiativesExposure to both voice and non-voice BPO processes.
• Knowledge of digital tools such as RPA, AI/ML in operations, workflow platforms.
• Hands-on experience working with clients in North America, Europe, or APAC regions

Pre Sales Senior Manager (Immediate Joiner Needed)