15 Cx Transformation Jobs

-Lead overall strategy, growth, and P&L for the digital transactional platform -Drive product vision, platform roadmap & digital innovation across payments, transactions & CX -Oversee technology, security & data governance -Lead high performing teams Required Candidate profile -Experience with exposure to FinTech, digital payments, or transactional platforms -Understanding of payment systems, API integrations, and digital wallets -Experience managing P&L, business strategy

Role Overview: You will be part of the Oracle Global Services Center (GSC) cloud consulting team, dedicated to facilitating the rapid adoption of Oracle Cloud Solutions by clients. Your role will involve leading the strategy, design, and implementation of AI/ML and automation solutions, collaborating with business and technology leaders, and driving AI adoption and evangelism across internal teams, Oracle partners, and customer ecosystems. Additionally, you will stay updated on emerging AI trends and represent the organization at industry forums and customer briefings. Key Responsibilities: - Lead the strategy, design, and implementation of AI/ML and automation solutions aligned with enterpr...

Candidates with Minimum 15+years of experience Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processesThis person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc voice majorly, along with non-voice)Good experience in Lean, Process re-engineering and deployment of AI solutions is required Experience required on deploying solutions such as Voice Bot, Chat Bots,Conversational bots etcWorking knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certif...

Must Have: Scaled delivery leadership in global onshore offshore setup, working with cross functional teams and talent, and delivery automation . Familiarity with the CCaaS domain, contact center operations, customer experience metrics, and industry-specific challenges Understanding of conversational (chats, emails and calls) data to train Conversational AI systems In-depth knowledge of CCaaS platforms like NiceCX, Genesys, Cisco etc., including their architecture, functionalities, and integration capabilities Familiarity with contact center metrics, such as average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) Familiarity with sentiment analysis, topic mod...

As a Director Client Services at our Customer Care team within the Customer Success division, you will play a crucial role in executing the Customer Care strategy. Your responsibilities include driving accountability through KPIs at both customer and agent levels, collaborating with peers for standardized training and QA, and working with the CX Transformation leader to implement reimagined end-to-end processes across operations. You are a highly skilled professional with extensive industry knowledge and exceptional inspirational leadership abilities. Your experience in partnering with stakeholders to drive strategic initiatives and team execution will be invaluable. Utilizing data, processe...

Job Title: CEM Transformation –Kolkata Candidate Expectation and Roles & Responsibilities Minimum 15 yrs of experience required Understand client digital transformation needs and consult / provide customized solution Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (base...

As an Associate Director - Contact Center Transformation in Mumbai/Pune, your role will involve managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, with a focus on voice services predominantly, complemented by non-voice services. You should have a minimum of 15+ years of experience and expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for international and mix of domestic & international processes. Key Responsibilities: - Possess expertise in Lean methodologies, Process re-engineering, and deployment of AI solutions. - Proficiency in deploying solutions like Voice Bot, Chat Bots, Conversational bots, etc. ...

Job Title: Vice President Contact Center Operations Location: Mumbai, India Experience: 1525 Years CTC: As per industry standards About the Role We are seeking a dynamic and visionary Vice President Contact Center to lead our multi-center BPO operations across India. The role demands proven expertise in P&L ownership, large-scale delivery management, client engagement, and transformation initiatives to drive profitability, efficiency, and excellence. Key Responsibilities Own end-to-end P&L responsibility across multiple delivery centers in India. Drive business performance , ensure SLA adherence, and exceed client KPIs. Lead and mentor large teams (thousands+ FTEs), building a high-performan...

The purpose of the JD is to find a seasoned Pre-Sales Head Senior Manager for our BPO business who will be responsible for leading the pre-sales function, designing compelling outsourcing solutions, and working closely with sales, operations, and delivery teams to drive business growth. The ideal candidate will have deep domain knowledge across customer support, back-office, and industry-specific processes, with a strong understanding of commercial models and global delivery frameworks. Key Responsibilities: Leadership & Strategy: Lead, mentor, and grow a high-performing pre-sales team. Define the pre-sales strategy in alignment with sales and product goals. Work closely with sales leadershi...

Position: Solution Architect Location: Bangalore, Pune or Noida Notice Period: Immediate to 30 days max Mandatory Skills: D365 crm and adobe Campaign Role & responsibilities Key Responsibilities Presales Engagement Collaborate with sales teams to qualify opportunities and craft winning proposals Bring consulting and solution driven approach to wining deals in CX solution area Drive discovery workshops to capture CX business objectives, pain points, and success metrics Solution Architecture & Design Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals Rapidly prototype POCs and interactive demos showcasing solution value and extensibility Tailor demos to cli...

The ideal candidate for the position of Associate Director - Contact Center Transformation in Mumbai/Pune should have a minimum of 15+ years of experience. They should possess expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for both international and mix of domestic & international processes. The role involves managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, focusing on voice services predominantly, complemented by non-voice services. A successful candidate must have a strong background in Lean methodologies, Process re-engineering, and the deployment of AI solutions. Proficiency in deploying solution...

Job Title: Associate Director - Contact Center Transformation -Mumbai/Pune Job Description: Candidates with Minimum 15+years of experience. Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processes This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM, Tech, aviation, Retail, travel, etc. voice majorly, along with non-voice) Good experience in Lean, Process re-engineering and deployment of AI solutions is required. Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc Working knowledge of the Scaled Agile Fram...

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practiti...

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customi...

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customi...