People Success Manager

Quick facts about the role:

• Role: People Success Manager
• Location: Coimbatore
• YOE: 3+ years
• Skills: Resource Management, L&D, Employee experience, Operations Management, and HR support
• Benefits: Learn more about our perks below
• Compensation: Competitive compensation as per industry standards

Who we are

We are Foxsense Innovations - a bunch of passionate developers that love solving complex business problems through products and tools we build from scratch. Weʼve been at it for over 5 years now, and weʼve serviced over 50 happy customers around the world, while also building several in-house micro-SaaS tools for the market (all of this while being bootstrapped and profitable). Our team is rapidly growing, and weʼre in an exciting phase of our 1-10 journey. This is an opportunity for anyone who wants to experience this journey with us.

Role Summary

The People Success Manager at Foxsense Innovations directly oversees the well-being, professional growth, and operational organization of a group of engineers (~15 per manager). This role is pivotal in ensuring that employees are matched to projects effectively, supported in their career goals, and encouraged to perform at their best. Technical Leads focus solely on technical delivery, while the People Success Manager owns all people-related functions, from development and time management to employee engagement and survey feedback for both employees and clients.

Key Responsibilities

• Resource Allocation

• Assign employees to projects based on skills, experience, performance data, and aspirations.

• Collaborate with technical leads and management to ensure optimal resource utilization.

• Learning & Development

• Assess individual skill gaps, recommend upskilling or training, and maintain development plans for all team members.

• Support employees in achieving their learning objectives and career goals.

• Appraisal & Career Growth

• Facilitate transparent and fair appraisals.

• Guide employees through career progression frameworks and mentor them on professional growth.

• Time Log & Attendance Management

• Track time logs, monitor office hours and punctuality, and address related concerns constructively.

• Ensure compliance with company policies on time and attendance.

• Employee Wellbeing & Support

• Serve as the primary resource for personal or professional issues impacting performance or workplace experience.

• Provide confidential support and connect employees with relevant resources as needed.

• Performance Feedback

• Conduct regular, structured feedback sessions and collaborate with technical leads to drive improvement.

• Set clear, actionable goals with employees and offer ongoing coaching.

• Survey Management

• Design and conduct monthly pulse surveys for employees to assess engagement, well-being, and support needs.

• Run monthly customer satisfaction surveys for projects, gathering actionable feedback from clients.

• Analyze survey data, prepare summary reports, and recommend/track process improvements.

• Ensure confidentiality of all feedback and maintain high participation rates.

• Culture & Engagement

• Foster a positive and inclusive environment within the engineering group.

• Organize periodic team check-ins, engagement activities, and conflict resolution interventions as necessary.

• Documentation & Reporting

• Maintain records about resource allocation, learning paths, performance reviews, and survey results.

• Prepare regular reports for leadership with actionable insights.

Desired Skills & Qualifications

• Bachelor’s degree in HR, Business Administration, Organizational Psychology, or a related field.

• 3+ years of experience in HR, talent management, people operations, or similar roles (ideally within a tech company).

• Excellent interpersonal and communication skills.

• Strong organizational skills with attention to detail.

• Experience in handling appraisals, career development, learning/training programs, and survey tools.

• Ability to collect, analyze, and report on people-related data (e.g., attendance, surveys, performance).

• High level of empathy, confidentiality, and proactive problem-solving.

Key Performance Indicators

• Optimal matching of employees to projects

• Employee engagement and satisfaction (survey scores, retention)

• Timeliness and transparency of appraisals and feedback

• Progress on learning/development goals

• Accuracy of time/attendance logs and improvement in punctuality

• Quality of employee and client survey participation and actionable outcomes

• Reduction in unresolved people issues

Why work with us

When you work with Foxsense Innovations, you donʼt just work a boring job. Our goal is to create a work environment that makes you want to brag about your work to your friends!

Hereʼs why youʼll love working with us:

• Unlimited sick leave policy, and a generous paid leave plan to ensure you get time off work whenever you need it
• A competitive and rewarding start-up culture that motivates you from day one, along with regular team-building activities
• Delicious lunch along with snacks and refreshments at office, so that hunger pangs never affect your A-game
• We have a yearly annual retreat for the team to unwind and enjoy - we went to Vagamon last year, who knows where we go this year!

If that's not enough, there's always more!

• Need a breather? Game with Foxes at the TT. There's a scoreboard!
• Our wholesome health care plans care for you - whenever, wherever.
• Embrace growth! Learn & grow from peers - You'll find budding freshers, seasoned veterans - you name it.
• We take unwinding as seriously as we do hustling - game nights are our way of downtime.
• Collaboration is vital for us - your value isn’t limited to your responsibilities! Feel free to lurk in other departments and share your thoughts!