People Services Senior Generalist

Job title: People Services Generalist

• Location: Hyderabad

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

About the job

The People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees. This role supports employee lifecycle management within the legal framework and Sanofi's corporate policies, maintaining adequate control and minimizing associated risks.

Main responsibilities:

Employee Lifecycle Management:

• Support onboarding, job changes, and offboarding processes

• Assist in contract creation, employee data updates, and termination activities

• Coordinate asset collection during offboarding

• Manage external workforce data in internal systems (e.g., CREW, Snow, Parade)

Data Management and Reporting:

• Maintain accurate employee data in Workday and related systems

• Support data quality monitoring, analysis, and auditing

• Prepare periodic and ad-hoc reports

• Ensure compliance with data security protocols and GDPR

Query Handling and Customer Service:

• Address employee inquiries through One Support platform (ServiceNow)

• Handle L1 and L2 queries related to People Services topics

• Maintain knowledge databases and support knowledge transfer activities

Compliance and Documentation:

• Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls

• Maintain personnel files (digital and physical) and conduct monthly audits

• Support document management related to the employee lifecycle

• Assist in providing documentation for audits and external entities

Process Improvement:

• Contribute to continuous improvement initiatives and automation efforts

• Assist in updating standard operating procedures (SOPs) and work instructions

• Support testing of new functionality in Workday and other systems

Stakeholder Coordination:

• Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc.)

• Coordinate with external partners (Payroll and T&E BPO partners)

• Ensure compliance with Service Level Agreements (SLAs)

Benefits & Administration:

• Medical Insurance Invoicing & MJE postings

• Reconciliation of Medical Insurance payments

• Resolving Payment, Cost Center, Invoices Issues

Experience:

• Bachelor's degree in HR, Business Administration, or related field

• 6+ years of experience in HR or related field

• Fluency in English required; local language skills Hindi/Telugu

• Experience in a multicultural environment is a plus

Soft and Technical skills

• Solid understanding of HR processes and activities

• Proficiency in Microsoft Office, particularly Excel

• Knowledge of HR systems like Workday is advantageous

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills

• Customer service orientation

• Leadership abilities and teamwork skills

• Adaptability and willingness to learn

• Detail-oriented with ability to meet deadlines

• Awareness of data privacy rules (e.g., GDPR)

Pursue Progress, discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com