People Operations Manager

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About FlyFlat

FlyFlat is a premium travel company that helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often at 30 to 80 percent less than the retail price. We combine proprietary booking methods with a 24/7 white-glove concierge service, making it incredibly easy for clients and their teams to manage travel without friction.

We’ve grown from a team of 12 to over 75 in the past year, 5x'ed our revenue year over year, and recently raised an oversubscribed round led by Bessemer Venture Partners. Our mission is to make premium travel more accessible, scalable, and efficient for the modern executive class.

What began as a 100 percent B2C offering has evolved into a hybrid model serving B2C, B2B2C, and B2B segments. As we build our enterprise and tech platform, design, operations, and people infrastructure have become central to scaling our impact.

FlyFlat’s Cultural Values

• Client-First Thinking: No shortcuts when it comes to care, context, and follow-through.
• Extreme Ownership: You don’t wait—you act, fix, follow up, and then improve.
• Clarity & Candor: You write clearly, speak up early, and communicate proactively.
• Calm Under Pressure: You stay solution-oriented and composed, even in client-critical moments.
• Relentless in Standards: “Close enough” is never good enough. We define best-in-class every day.
• About the Role

We are looking for a proactive and systems-oriented People Operations Manager to build leverage across our people function. You will play a key role in creating repeatable systems that support onboarding, training, documentation, and performance reviews, allowing our leadership team to focus on strategic growth rather than manual coordination.

This role is ideal for someone who:

• Loves translating chaos into order
• Can independently build and manage AI-powered process automation (e.g., Airtable, Notion AI, Zapier, ChatGPT)
• Has strong emotional intelligence and understands how to support people through structured, well-documented systems
• Is both a systems thinker and a doer who follows through on details without micromanagement

Core Responsibilities

1. Knowledge Management & Documentation

• Maintain and update our internal knowledge base (e.g., Notion, Google Docs, Connect Team)
• Translate unstructured inputs from leadership into clear, accessible documentation
• Identify and fill gaps in team-wide or role-specific documentation
• Create and version-control templates for SOPs, onboarding, and training

2. Onboarding & Offboarding Ownership

• Fully own the onboarding/offboarding lifecycle using Connect Team or equivalent tools
• Coordinate setup of accounts, welcome materials, and checklist-based onboarding
• Track onboarding step completion and chase blockers to reduce dependency on exec follow-ups
• Collect feedback at 1-week, 3-week, and exit stages to identify process gaps

3. Training & Shadowing Progress Tracking

• Maintain a live tracker of each new hire’s progress during training and shadowing phases
• Raise flags on delays, lack of clarity, or underperformance during ramp-up
• Update training content and documentation based on real-time feedback

4. Performance Review Support

• Coordinate scheduling and preparation of quarterly and annual performance reviews
• Maintain templates, timelines, and documentation of review outcomes
• Ensure consistent documentation and follow-up across teams and cycles

5. Internal Process QA & Ops Hygiene

• Audit and clean up outdated documents and internal systems
• Maintain role maps, org charts, and SOP documentation
• Routinely check that internal processes match what’s documented—and update accordingly

6. Training Feedback & Improvement

• Survey all new hires post-onboarding to gather insights
• Turn common confusion points into revised documentation or process changes
• Coordinate short refresher sessions with team leads when process drift is detected

7. Internal Communication & Culture Infrastructure

• Draft internal communications for process changes, onboarding messages, or reminders
• Maintain a clean org-wide calendar of performance cycles, onboarding start dates, etc.
• Help structure async rituals (e.g., shout-outs, wins, onboarding intros)

8. Hiring Funnel – Interview Round 1 Ownership

• Conduct structured first-round interviews with candidates across roles to assess alignment, motivation, and role clarity
• Follow a consistent interview script aligned with the role’s expectations and hiring manager input
• Flag misalignments, red flags, or key strengths with clear summaries for next-stage reviewers
• Identify improvements to the interview process based on patterns in candidate performance or feedback

Ideal Candidate Profile

• 3+ years of experience in people operations, HR, or internal ops roles in a high-growth or remote-first environment
• Worked with a fast growing startup.
• Demonstrated ability to design and implement internal systems at scale
• High proficiency with Notion, Google Workspace, and automation tools like Zapier.
• Strong written communication and documentation skills
• Strong judgment, discretion, and interpersonal skills
• Comfort working with and building simple AI-powered tools to improve documentation and operations

Location: