Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are on the hunt for the perfect match for our Case Manager position! If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager , you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts. Functional Responsibilities What do we do in Case Management? Take actions to improve on time delivery, quality, and customer satisfactionTrack and monitor the progress of numerous customer orders and partner jobs. Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time. Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases Manage customer complaints that result in replacements for returned products Report out on status, risk, and efforts to recover troubled orders and jobs. Job Duties Document all case activity in the central database. Leverage company technology platforms and comply with the Quality Management System Monitor the integrity of supplier quality metrics Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction Effectively communicate with all key stakeholders, including suppliers, customers, and leadership Participate and provide input on initiatives to simplify and automate complex processes Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures. Qualifications Requirements for applicants Prior project management, supply chain, and customer service experience are required A minimum of 3 years of related experience, preferably in manufacturing or operations A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods. Capable of performing root cause analysis and identifying solutions to complex problems A self-starter who can work independently and can drive actions to completion. Strong organizational skills and the ability to work in a dynamic environment. Able to multitask, meet deadlines, and support all supplier quality field activities. Strong communication skills (both oral and written) + ability to manage up and to the side. Education, including special education A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and https://job-boards.greenhouse.io/xometryeurope/jobs/4686577007 2/6 23/04/2025, 18:22 Job Application for Case Manager at Xometry Europe electrical inspection methods. Special Work Experience Required A minimum of 3 years of related experience, preferably in manufacturing or operations Personal qualities Capable of performing root cause analysis and identifying solutions to complex problems. A self-starter who can work independently and can drive actions to completion. Strong organizational skills and the ability to work in a dynamic environment. Able to multitask, meet deadlines, and support all supplier quality field activities. Strong communication skills (both oral and written) + ability to manage up and to the side Language Skills English C1 Country of location Remote Holiday calendar IST holidays Working hours IST Working mode On-site - 4 days in the office and 1 day remotely are allowed Apply now and become part of our journey! Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Show more Show less

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. About The Role We are seeking a Case Manager Lead to join our dynamic team. In this role, you will lead a team of Case Managers who are responsible for solving supply chain problems for customized parts. You will be responsible for ensuring your team delivers exceptional service, drives eciency, and maintains strong relationships with both customers and partners. The ideal candidate is a proactive leader with a strong background in supply chain management, exceptional problem-solving skills, and a passion for customer satisfaction. Responsibilities Lead, mentor, and develop a team of Case Managers, fostering a collaborative and results-oriented environment. Oversee the day-to-day operations of the Case Management team, ensuring the team takes actions to improve on-time delivery, quality, and customer satisfaction Track and monitor the progress of numerous customer orders and partner jobs, and ensure the team provides frequent and timely order updates. Drive team performance to meet and exceed key performance indicators (KPIs) related to on-time delivery, quality, and customer satisfaction. Provide guidance and support to Case Managers in resolving complex supply chain challenges. Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time. Ensure the team understands supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions. Manage customer complaints that result in replacements for returned products Report out on status, risk, and efforts to recover troubled orders and jobs. Identify and implement process improvements to enhance team efficiency and effectiveness. Collaborate with other departments, including Engineering, Customer Care, Quality, Sales, and Shipping, to ensure seamless order fulfillment and customer satisfaction. Monitor the integrity of supplier quality metrics. Effectively communicate with all key stakeholders, including suppliers, customers, and leadership. Participate and provide input on initiatives to simplify and automate complex processes. Ensure the team performs all work in compliance with Xometry's quality and safety systems, policies, and procedures. Qualifications Bachelor's degree in Supply Chain, Engineering, or a related technical eld is preferred. A minimum of 8 years of experience in supply chain, logistics, project management, or customer service, with at least 3 years in a leadership role, preferably in a manufacturing or operations environment. Proven ability to lead and manage a team, including seeing goals, providing feedback, and driving performance. Strong understanding of manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods. Excellent problem-solving skills with the ability to perform root cause analysis and identify solutions to complex problems. Strong organizational skills and the ability to work in a dynamic environment. Ability to multitask, meet deadlines, and support supplier quality eld activities. Strong communication skills (both oral and written) with the ability to manage upand to the side. Profiency in documenting case activity in a central database. Experience leveraging company technology platforms and complying with Quality Management Systems. Personal Qualities Capable of performing root cause analysis and identifying solutions to complex problems. A self-starter who can work independently and can drive actions to completion. Strong organizational skills and the ability to work in a dynamic environment. Able to multitask, meet deadlines, and support all supplier qualitied activities. Strong communication skills (both oral and written) + ability to manage up and to the side Flexible Result-oriented Detail-oriented Aspires to build partnerships with suppliers and forwarders Uses personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Show more Show less

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. About The Role We are seeking a Partner Network Manager to join our growing team in India who will be responsible for building & maintaining a growing Partner network in India across different regions in India. Key focus will be on ensuring identifying, onboarding and maintaining high quality partners across CNC Machining, Sheet Metal Fabrication, Additive Manufacturing, Injection Moulding & other technologies, Xometry deals with. Key Responsibilities Build and maintain strong relationships with production partners across India Identify and onboard new partners by assessing their technical capabilities, machinery, certifications, and pricing models. Act as the main liaison and advocate for partners, providing ongoing support and resolving issues to strengthen cooperation and partner satisfaction. Regularly evaluate and improve partner performance in terms of delivery speed, cost efficiency, and quality output. Proactively support partners with technical guidance and process alignment to meet project and Xometry standards. Collabora]te with engineering, sales, and management teams to optimize partner integration and output quality. Qualifications & Competencies Education: A technical background in Engineering/Production Management with a minimum of a bachelors degree Experience: 8-10 years in production operations, partner/supplier management, project management & supply chain Established network : Having an established network of production partners in India is highly beneficial Technical Skills: Familiarity with manufacturing processes (e.g., CNC, 3D printing, sheet metal) . Comfortable working with ERP/CRM tools and Google Suites Communication: Strong oral and written communication in English ; additional Indian languages are a plus such as Kannada, Tamil or Hindi Soft Skills: Results-driven, adaptable, and comfortable navigating ambiguity in a digital-first environment. Able to multitask, prioritize, and collaborate cross-functionally. Relationship builder : Able to build & nurture strong professional relationships with production partners Work Environment & Benefits Dynamic, growth-focused workplace in the world’s leading on-demand manufacturing company. Engaging onboarding and continuous learning programs. Language Skills: English B2/C1 Location: Bangalore Working hours: IST Holidays: IST The employee will be hired later into XomIndia entity in the Bangalore office Working conditions: on-site (4 days in the office, 1 day remote) Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Show more Show less

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. The Senior Accounting Manager, Record to Report (R2R) is responsible for overseeing the entire R2R process within Xometry, ensuring the integrity, accuracy, and compliance of financial reporting. This role will be critical in managing the financial close process, streamlining operations, and ensuring compliance with applicable accounting standards, policies, and regulations. The Manager will collaborate cross-functionally with finance, operations, and external auditors to enhance reporting efficiency and accuracy. Financial Close and Reporting: Oversee the month-end, quarter-end, and year-end financial close processes, ensuring timely and accurate reporting. Prepare and review financial statements and management reports, ensuring compliance with Indian standards, GAAP, IFRS, or relevant standards. Review monthly accounting entries and reconciliations. Manage intercompany reconciliations and consolidations. Process Optimization and Control: Drive process improvements in the R2R function to increase efficiency, accuracy, and compliance. Develop and implement internal controls to safeguard financial data and mitigate risks. Leverage technology and automation to streamline accounting processes. Compliance and Audit: Ensure compliance with accounting standards, company policies, and regulatory requirements. Liaise with internal and external auditors, facilitating audit processes and addressing audit findings. Experience in preparation and review of VAT returns, and annual corporate tax returns. Understanding of international transfer pricing laws and regulations. Maintain proper documentation for financial processes and controls. Stay informed on industry pronouncements, emerging trends, and developments in accounting, and SEC regulations, and collaborate with cross-functional teams to provide accounting insights and recommendations. Cross-Border Pricing: Develop and implement effective cross-border pricing strategies to optimize profitability and ensure compliance with transfer pricing regulations. Monitor and analyze the impact of pricing decisions on financial performance. Collaborate with international teams to align pricing policies and procedures. Team Leadership and Collaboration: Lead, mentor, and develop a team of accounting professionals Foster a collaborative work environment across finance and non-finance teams. Partner with stakeholders to ensure alignment on accounting and reporting objectives. Collaborate with business and functional leaders, including Controllership, Revenue, FP&A, SEC reporting, Tax, IT, and Internal Audit to coordinate information flow and drive operational excellence and robust controls to deliver a high-quality and timely close. Strategic Initiatives: Support strategic initiatives, including ERP implementation, and financial transformation projects. Provide insights and analysis to support business decisions. What we look for in you: Bachelor’s degree in Accounting, Finance, or a related field; CA certification required. Minimum of 7 years progressive accounting experience Minimum of 3 years of a supervisory or managerial experience Proven experience in managing the R2R process and implementing process improvements. Knowledge of international account standards for US & Europe Experience working at a publicly traded company is preferred. Proficiency in ERP systems (e.g., SAP, Oracle, Dynamics 365, Netsuite) and financial reporting tools. Highly technical, with the ability to research new and emerging accounting guidance and draft accounting policies Possess excellent analytical skills, business partnering, problem solving and prioritization skills. Able to work well in a dynamic environment and be able to recommend and implement process improvements, work autonomously and handle multiple tasks simultaneously. Excellent communication skills, both written and verbal. Strong work ethic and team player. Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Show more Show less

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a driven and technically minded Application Engineer , Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs. Functional responsibilities Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings. Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation. Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies. File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability. Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility. Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary. Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery. Requirements for applicants Associate degree or higher in a technology field, or equivalent practical experience. Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review. Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies. Vocational training or direct experience in injection molding is highly desired. Familiarity with die casting, stamping, and metal extrusion is a plus. Personal qualities Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers. Language skills English C1 is required Country of location Remote EU Holiday calendar USA holidays #LI-Remote Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. About the Role As our first dedicated Workforce Management Specialist, you will play a foundational role in building workforce discipline into our fast-growing contact center. You'll be responsible for ensuring the right people are in the right place at the right time—balancing efficiency, employee experience, and customer satisfaction. The ideal candidate will bring a mix of analytical rigor and operational flexibility, ready to work with manual tools and drive insights that help our support organization scale. Functional responsibilities Key Responsibilities Forecast contact volume, handle times, and staffing needs using historical data and business trends. Build and adjust agent schedules across multiple channels (chat, phone, email) to meet service goals, while coordinating coverage during holidays and peak periods. Monitor real-time adherence via Salesforce Omni-Channel Supervisor and take proactive steps to optimize occupancy and SLA performance. Develop and maintain key workforce metrics such as shrinkage, occupancy, adherence, and service level, providing daily and weekly summaries to stakeholders. Analyze performance data and recommend process improvements to elevate service delivery and agent utilization. Collaborate with supervisors and team leads to align on resource planning and shift optimization. Educate internal teams on workforce principles, including the impact of occupancy, abandon rate, and schedule adherence. Partner with leadership to support continuous improvement initiatives, including manual tooling upgrades and eventual WFM platform evaluation. Support ad hoc reporting and special projects as needed to support the contact center's evolution. What Success Looks Like Forecasts consistently align within ±5% of actual volume Optimized agent schedules balance service needs and team preferences Real-time response gaps are proactively managed with minimal impact on customers Stakeholders rely on your insights to inform operational decisions and hiring plans Workforce planning evolves from manual tools to a more robust systemized approach under your leadership Requirements for applicants Skills & Qualifications 2+ years of experience in workforce management or capacity planning, ideally in a contact center or high-volume support environment Bachelor's degree in business, operations, or a related field—or equivalent practical experience Experience with CRM or service platforms such as Salesforce and comfort navigating live operations dashboards Familiarity with concepts like Erlang modeling, occupancy optimization, and interval-level forecasting Personal qualities Strong analytical mindset with the ability to work in Excel/Google Sheets to model staffing plans Excellent communication and collaboration skills, with the ability to influence across functions Comfortable operating in a high-growth, ambiguous environment with manual tooling and evolving systems Language skills В2-С1 Location Remote Holiday calendar USA holidays Shift (Time Zone): US ЕТ Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a driven and technically minded Application Engineer , Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs. Functional Responsibilities Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings. Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation. Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies. File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability. Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility. Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary. Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery. Requirements For Applicants Associate degree or higher in a technology field, or equivalent practical experience. Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review. Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies. Vocational training or direct experience in injection molding is highly desired. Familiarity with die casting, stamping, and metal extrusion is a plus. Personal qualities Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers. Language Skills English C1 is required Country of location Remote EU Holiday calendar USA holidays Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. About the Role As our first dedicated Workforce Management Specialist, you will play a foundational role in building workforce discipline into our fast-growing contact center. You'll be responsible for ensuring the right people are in the right place at the right time—balancing efficiency, employee experience, and customer satisfaction. The ideal candidate will bring a mix of analytical rigor and operational flexibility, ready to work with manual tools and drive insights that help our support organization scale. Functional responsibilities Key Responsibilities Forecast contact volume, handle times, and staffing needs using historical data and business trends. Build and adjust agent schedules across multiple channels (chat, phone, email) to meet service goals, while coordinating coverage during holidays and peak periods. Monitor real-time adherence via Salesforce Omni-Channel Supervisor and take proactive steps to optimize occupancy and SLA performance. Develop and maintain key workforce metrics such as shrinkage, occupancy, adherence, and service level, providing daily and weekly summaries to stakeholders. Analyze performance data and recommend process improvements to elevate service delivery and agent utilization. Collaborate with supervisors and team leads to align on resource planning and shift optimization. Educate internal teams on workforce principles, including the impact of occupancy, abandon rate, and schedule adherence. Partner with leadership to support continuous improvement initiatives, including manual tooling upgrades and eventual WFM platform evaluation. Support ad hoc reporting and special projects as needed to support the contact center's evolution. What Success Looks Like Forecasts consistently align within ±5% of actual volume Optimized agent schedules balance service needs and team preferences Real-time response gaps are proactively managed with minimal impact on customers Stakeholders rely on your insights to inform operational decisions and hiring plans Workforce planning evolves from manual tools to a more robust systemized approach under your leadership Requirements for applicants Skills & Qualifications 2+ years of experience in workforce management or capacity planning, ideally in a contact center or high-volume support environment Bachelor's degree in business, operations, or a related field—or equivalent practical experience Experience with CRM or service platforms such as Salesforce and comfort navigating live operations dashboards Familiarity with concepts like Erlang modeling, occupancy optimization, and interval-level forecasting Personal qualities Strong analytical mindset with the ability to work in Excel/Google Sheets to model staffing plans Excellent communication and collaboration skills, with the ability to influence across functions Comfortable operating in a high-growth, ambiguous environment with manual tooling and evolving systems Language skills В2-С1 Location Remote Holiday calendar USA holidays Shift (Time Zone): US ЕТ Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Working conditions Xometry is seeking a Data Analyst to join our expanding Data Analytics team and support stakeholders in data-driven decision-making and business process optimization. As a Data Analyst, you will be responsible for actively creating and sharing data-related knowledge, providing BI tools to stakeholders, and delivering analytics to management. Functional Responsibilities Responsibilities: Drive business development and process optimization by delivering data-driven insights, developing optimization proposals, setting up experiments, and evaluating results across key analytics domains: Sales/Marketing: Enhancing sales through the e-commerce platform and B2B sales processes. Supply: Optimizing supplier networks and order distribution. Operations and Finance: Improving order fulfillment and accounting efficiency. Support strategic and tactical decision-making through extensive data analysis. Build and maintain interactive dashboards using the Looker BI platform. Train and encourage teams to adopt data-driven approaches to process management. Analyze product metrics to enhance platform performance and profitability. Collaborate with the data warehouse team to ensure access to required data for dashboard development and research. Contribute to defining key metrics, related tables, and calculations. Participate in AI initiatives to improve the company's operational performance. Requirements For Applicants Educational Background: A technical mindset with at least a Bachelor's degree in Applied Mathematics, Computer Science, or Engineering A strong mathematical foundation and a basic understanding of statistical methods. Experience: 3+ years as an analyst or data scientist, preferably in B2B/B2C marketplaces. Skills: Proficient in SQL and Python for data processing and analysis (mandatory). ○ Proven ability to develop dashboards for solving business challenges (experience with Looker, Tableau, Qlik, or similar tools is highly valued). ○ Strong business and product acumen, including understanding unit economics, user behavior analysis, and insight presentation. Critical thinking skills to break down complex or abstract requirements into actionable components. Self-starter with the ability to work independently and collaborate effectively in a team, both as a leader and contributor. Comfortable in a fast-paced startup setting with evolving priorities. Proficiency in English Language Skills Proficiency in English (C1) Country of location Remote Holiday calendar USA holidays Timezone US ET Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Working conditions Are you passionate about creating exceptional customer experiences and skilled at identifying ways to enhance service quality? If you thrive in a fast-paced environment and have a keen eye for detail, the Customer Support Coordinator role at Xometry could be your next career step! In this role, you’ll be essential in ensuring our customers and partners have a consistently positive experience by monitoring service channels and proactively addressing potential service challenges. Functional Responsibilities Key Responsibilities: Monitor service channels for select business units, identifying interactions that could lead to a negative customer experience. Coordinate with internal teams to ensure prompt and positive resolutions. Maintain detailed records, enabling trend analysis to drive continual service improvements. Assess customer sentiment, escalating high-risk interactions to mitigate potential customer churn. Organize cross-functional support to proactively address at-risk interactions. Ensure adherence to Xometry’s quality and safety protocols in every service interaction. Communicate observed trends and recommend enhancements to overall service quality. Provide coaching to peers, offering actionable feedback on improving service interactions. Perform other duties as assigned to support the team and enhance customer satisfaction. Qualifications: Thrives in a fast-paced environment with strong multitasking skills. Familiarity with the principles of delivering a positive customer experience and a strong communicator. Demonstrated ability to hold others accountable for timely actions, including managerial staff. Exceptional customer service skills, with experience in de-escalating customer concerns. Skilled in conveying customer needs to diverse teams and all organizational levels. Experience in manufacturing or a technology-driven company is preferable. Language Skills Fluent English (C1) required Country of location Remote Holiday calendar USA holidays TZ: 8:30am - 5pm PT Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.