Job Title People Operations and Experience Manager Location : Kolkata THE JOB OVERVIEW The Manager – People Operations and Employee Experience is responsible for driving seamless HR operations while enhancing the overall employee experience across the employee lifecycle. This role ensures operational excellence, compliance, and efficiency, while strategically fostering a people-first culture through engagement, wellbeing, and continuous improvement initiatives. Key Responsibilities: HR Operations & Compliance • Oversee core HR operations including offboarding, payroll coordination, benefits administration, and HR documentation. • Ensure HR practices comply with applicable laws, regulations, and internal policies. • Streamline and optimize HR processes for scalability and efficiency. Employee Experience & Engagement • Design and implement initiatives that enhance the overall employee experience. • Drive employee engagement programs, feedback mechanisms (e.g., surveys), and action planning. • Partner with internal stakeholders to promote a culture of recognition, inclusion, and collaboration. People Analytics & Continuous Improvement • Utilize HR metrics and data analytics to drive insights, inform decisions, and identify improvement areas. • Monitor key HR KPIs and trends to support workforce planning and strategic HR initiatives. • Lead continuous improvement efforts across HR processes and programs. Wellbeing, Diversity & Inclusion (DEI) • Champion employee wellbeing through targeted wellness programs and initiatives. • Promote diversity, equity, and inclusion through policy development, training, and awareness campaigns. • Foster an inclusive workplace where employees feel valued and supported. People Advocacy & Employee Relations • Serve as a trusted advisor and advocate for employees and managers on workplace issues and employee relations. • Mediate conflict resolution and support a fair, transparent, and consistent approach to HR practices. • Uphold a positive work environment aligned with organizational values and culture. Key Competencies & Skills: • Strong knowledge of HR operations, compliance, and employee lifecycle management. • Demonstrated passion for enhancing employee experience and fostering a people-centric culture. • Analytical mindset with proficiency in interpreting HR metrics and data. • Strong problem-solving abilities and continuous improvement orientation. • Excellent interpersonal skills with the ability to influence and manage stakeholders effectively. • Strong verbal and written communication skills with proficiency in presentations. • Proficiency in HRIS platforms, Microsoft Office Suite, and HR analytics tools. • Solid understanding of local labor laws and HR compliance standards. Experience: • 12–15 years of progressive experience in HR, with a focus on operations management, compensation, and employee experience • Excellent communication skills • Deep understanding of HR systems, payroll, performance management, and HR compliance • Proven ability to work with senior leadership and cross-functional teams to drive organizational success. • Strong interpersonal, communication, and leadership skills. • Experience in Operations management, especially in a dynamic, growing company. • Background in managing HR in a BPO, KPO, or services-driven environment. Education: • MBA in Human Resources, Operations, Organizational Development, or a related field (mandatory). Show more Show less