People Consulting-HRT Managed Services-Senior

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Job Description (JD) for Employee Lifecycle Manager

Level: Senior Consultant/Assistant Manager

• Job Title: HR Managed Services – Senior Consultant/Assistant Manager
• Experience: 5–9 years
• Function: HR Managed Services
• Employment Type: Full-time

About EY Global Delivery Services (GDS):

• EY's Global Delivery Services (GDS) is a dynamic and truly global delivery network that works across borders to provide innovative and strategic business solutions to EY member firms and clients worldwide. With over 74,000 professionals, GDS plays a vital role in EY’s growth strategy, helping clients become agile and efficient, and fulfilling our purpose to build a better working world.

The Opportunity:

• EY’s Managed Services offers organizations a new way of operating by taking on the operation
• of non-core but critical functions, including HR, finance, tax, risk, and compliance. This approach enables organizations to navigate complex conditions and build a platform for long-term value creation.
• As part of the HR Managed Services team within GDS, we are looking for a detail-oriented and process-driven Employee Lifecycle Manager to oversee end-to-end HR operations from onboarding to exit. This role will ensure seamless execution of all lifecycle processes, uphold policy compliance, and maintain high service quality standards. The ideal candidate will bring strong people management skills, HRMS expertise, and a deep understanding of the hire-to-retire journey within a complex and fast-paced organization.

Key Responsibilities:

End-to-End Lifecycle Management:

• Oversee all employee lifecycle processes including pre-boarding, onboarding, transfers, role changes, leave of absence, exits, and post-exit formalities.
  Ensure timely and compliant execution of all lifecycle events in line with company policies and legal standards.
• Team & Service Management:
• Lead and manage a team of HR operations professionals delivering lifecycle services.
  Monitor service quality and adherence to SLAs, KPIs, and customer satisfaction (CSAT) benchmarks.

Policy & Compliance:

• Ensure all lifecycle activities are executed in accordance with internal policies, local labour laws, and global HR compliance standards.
  Provide guidance on policy interpretation and exception handling.
• Process Optimization & Continuous Improvement:
• Identify opportunities to streamline processes, reduce manual work, and enhance employee and manager experience.
  Lead initiatives for standardization, automation, and documentation of lifecycle processes.
• Technology & HRMS:
• Leverage HR systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) to manage workflows and ensure data accuracy.
  Collaborate with HRIT and vendors on system enhancements and troubleshooting.
• Reporting & Dashboards:
• Maintain accurate records and generate regular dashboards for leadership on lifecycle metrics, compliance status, and process health.
  Provide data insights and trends to inform operational decisions and improvements.
• Stakeholder Collaboration:
• Work closely with Talent Acquisition, Payroll, Compliance, Legal, and Business HR teams to deliver a cohesive employee experience.
  Act as a key point of contact for audit requirements and operational escalations.
• Skills and Attributes for Success:
• Strong understanding of hire-to-retire processes and employee lifecycle frameworks.
  Expertise in HRMS platforms such as SAP SuccessFactors, Workday, Oracle HCM, PeopleSoft or similar. Proven people management and team leadership skills. Experience in process improvement, workflow automation, and documentation. Strong attention to detail, service orientation, and problem-solving abilities. Excellent communication and stakeholder management skills. Understanding of employment contracts, statutory requirements, and HR policy governance.

To Qualify for the Role, You Must Have:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
  8–10 years of experience in HR operations or shared services, with at least 4–5 years in a supervisory/managerial role.

Preferred Certifications:

• Certifications or experience with at least with at least one HR technology platform such as Workday, SAP SuccessFactors, Oracle HCM, or PeopleSoft.

What We Look For:

• A highly motivated professional who thrives in fast-paced global environments.
• A team player with strong leadership, interpersonal, and analytical skills.
• An innovative mindset, with a willingness to challenge the status quo and implement improvements.

What’s In It for You?

• Work with leading global clients across industries.
• Exposure to advanced HR technologies and digital HR solutions.
• A collaborative environment focused on continuous learning, growth, and career advancement.

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