Payments escalations

About Straive:

Straive (earlier known as SPi Global) is a market leading content solutions company providing content creation services, course design, data operations and platform-based technology solutions. Ed-Tech, Data Solutions, Research and Education Content Services form the core pillars of the company’slong-term vision. With the acquisition of LearningMate in 2020, Straive is an end-to end content and technology partner to K-12, higher education players, digital publishers and LMS providers. The companyis a specialized solutions provider to business information providers in finance, legal, real estate, life sciences and logistics. Straive continues to be the leading content services provider to research and education publishers. In early 2021, SPi Global rebranded itself to Straive. The rebranding exercise saw a revamp of the visual identity of the company including a new brand colour, logo, refreshed website and social channels. The name Straive encompasses the company's increased focus on AI-driven solutions and signifies its ongoing endeavor to continuously enhance the value the company brings to its customers, to its employees and to the community. The new brand logo represents Straive’s commitment to unravel the power of information by “Connecting the Dots''. With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries - India, Philippines, USA, Nicaragua, Vietnam, United Kingdom andthe company headquarters in Singapore.

Website: https://www.straive.com/ Linkedin

Job Description:

We are hiring a Payment Escalations executive with expertise in managing and resolving paymentrelated issues, overseeing failure payments, and ensuring efficient assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely resolutions.

Key Responsibilities

● Manage and resolve payment escalations, ensuring timely resolution of disputes and transaction discrepancies.

● Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inbound payment discrepancies.

● Monitor and assign cases across payment investigation workflows, ensuring efficient tracking and resolution.

● Coordinate with financial institutions, payment processors, and internal teams to resolve escalated payment issues. Job Description

● Ensure compliance with global financial regulations and internal SLA-driven workflows.

● Analyze failure payment trends and recommend process improvements to enhance efficiency.

● Provide training and mentorship to junior analysts, ensuring best practices in payment dispute resolution.

● Maintain high accuracy in documentation and reporting, adhering to regulatory standards. Requirements

● Bachelor's degree in Finance, Accounting, or a related field.

● 3- 4 years in payment investigations, reconciliation, or financial operations, with leadership experience.

● Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software.

● Strong analytical mindset, leadership abilities, and effective communication skills.

● Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes

Rotational shifts

Work from office