Partnership Manager - Value Added Services

Note - We are alternate Saturdays' half-day working organization (2nd & 4th sat are completely week-off)

Position Summary

The Manager Value Added Services (VAS) is responsible for planning, executing, and overseeing all value-added facilities and engagement programs offered to employees, visitors, and clients. The role ensures efficient operations, high-quality experiences, stakeholder satisfaction, and continuous enhancement of all VAS initiatives. The manager will collaborate with internal teams, external partners, and vendors to deliver best-in-class services aligned with organizational goals.

Key Roles & Responsibilities

1. Facility & Service Operations Management

• Oversee daily operations of

  Smart Store

  ,

  Creche

  ,

  Gym

  ,

  Play Areas

  ,

  Vending Machines

  , and

  Parking facilities

  .
• Ensure availability, cleanliness, safety, and compliance standards are maintained across all VAS facilities.
• Coordinate with service providers, facility teams, and administration for seamless functioning.

2. Employee Well-Being & Convenience Services

• Manage

  Shuttle Services

  to ensure efficiency, route optimization, timeliness, and safety protocols.
• Supervise

  Paramedic Services

  ensuring trained staff availability, first-aid readiness, and adherence to health guidelines.

3. Events & Engagement

• Plan, organize, and execute

  corporate events

  , employee engagement activities, wellness programs, and awareness campaigns.
• Coordinate logistics, budgeting, vendor management, and communication for all events.

4. Partnerships & Vendor Management

• Identify, evaluate, and onboard

  new partnerships

  (retail, wellness, hospitality, service-based, etc.).
• Maintain strong relationships with

  internal stakeholders

  and

  external clients/vendors

  .
• Negotiate contracts and ensure SLAs, quality standards, and timely service delivery.

5. Marketing & Communication

• Oversee

  email marketing

  campaigns, internal communication, and promotional activities for VAS initiatives.
• Design and manage

  standees, posters, and display materials

  to promote services and events.
• Work with design/marketing teams or agencies for effective communication strategy.

6. Customer Experience & Feedback Management

• Drive high levels of satisfaction through continuous improvement and feedback mechanisms.
• Analyze usage data, feedback reports, and service metrics to improve operations.
• Address complaints, queries, and escalations promptly.

7. Budgeting & Reporting

• Prepare budgets for all value-added services and monitor expenditure.
• Generate periodic performance reports, utilization metrics, and service improvement plans.
• Recommend enhancements and cost-effective solutions.

Skills & Competencies Required

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Vendor negotiation and partnership development
• Project coordination and event management
• Problem-solving and customer-service orientation
• Ability to multitask and manage diverse service portfolios
• Proficiency in MS Office, email marketing tools, and reporting dashboards

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Facility Management, or related field (MBA preferred).
• 5-12 years of experience in facility management, corporate services, hospitality, or employee engagement roles.
• Experience managing multi-vendor environments and cross-functional teams.